Zuhair Iftikhar

My skills

Zuhair Iftikhar
:
Cell: +00923349920666

OBJECTIVE To pursue an opportunity that offer challenges and opportunities where my skills and expertise may work best with the Institutional objective.

PERSONAL INFORMATION

Father's Name : Iftikhar Ahmed

Date of Birth : May 13, 1994

Domicile : Karachi (Sindh)

Religion : Islam

Nationality : Pakistani

Marital status : Single

CNIC : 42101-14616156-9

 

ACADEMIC QUALIFICATIONS

• Graduation: from Karachi University, Pakistan (In Progress)

• Intermediate: HSC from Intermediate Education Board, Karachi, Pakistan (October 2014)

• Matriculation: SSC from Board of Secondary Education, Karachi, Pakistan (May 2011)

 

WORK EXPERIENCE:      (2012 - 2014)

Worked in TNT Express & Logistics Worldwide (NTL Express Pvt Ltd) as a Retail Sales Executive (Sales & Marketing)

since March 10, 2012 to January 7, 2014.

1) Dealing Clients on s, Greeting and directing customers

2) Sales assistant.

3) Responsible for dealing with customers, answering queries, selling goods Handling payments and making sure that the goods are attractively displayed.

4) Providing accurate information ( product features, pricing and after-sales services).

5) Dealing with Foreign & Domestic Customers.

6) Conduct price and feature comparisons to facilitate purchasing

7) Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

8) Inform customers about discounts and special offers & Stay up-to-date with new products/services

9) Provide customer feedback to the Company Manager (Department)

2014 – 2016 - Worked at M/s Dreamco Express Pakistan Pvt Ltd (Logistics & Supply Chain Company)

Worked as a Customer Service Executive :

1) Attracts potential customers by answering product and service Questions, suggesting information about other products and service

2) Opens customer s by given information.

3) Maintains customer records by updating information.

4) Resolves product or service problems by clarifying the customer's

5) Complaint; determining the cause of the problem, selecting and Explaining the best solution to solve the problem, expediting Correction or adjustment, following up to ensure resolution.

6) Handle All International Shipments.

 

Since September 30, 2016 Promoted as Business Development Executive.

Business Development Executive:  2016 - 2019

Worked as a Business Development Executive :

1) Identifying new leads in projects.

2) Maintaining fruitful relationships with existing customers.

3) Developing quotes and proposals.

4) Negotiating and renegotiating by , , and in person.

5) Preparing PowerPoint presentations and sales displays.

6) Dealing with Foreign & Domestic Clients.

7) The ability to handle pressure and meet deadlines.

8) Arrange meetings for senior management with prospective clients.

9) Keep prospective client database updated.

10) Coordinate with Customer Services & Support department’s team

 

Since now working in Universal Delivery Express (Courier & Cargo Freight Company) - 2019 - Present

Since working as Customer Service Manager :

1) Helping to build good customer relations

2) Involvement in staff recruitment and appraisals

3) Arranging staff meetings

4) Training and development

5) Handling complaints and queries (from customers and staff)

6) Sorting security issues

7) Financial responsibilities

8) Arranging promotional events

9) Control resources and utilise assets to achieve qualitative and quantitative targets.

10) Leading a team of customer service staff

 

PROFESSIONAL SKILLS:

Leadership Skill

• Have good capabilities of decision making, complaint handling, fluent in English and Problem solving.

• Have good communication skills with staffs and other coworkers.

• Motivating employees

 

Technical Skill:

• Have expertise in computer skills especially in Ms Office (Word, Excel and Power Point).

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information , Multi-tasking & others.