Zai Zulkifli

Full CV / Resume

ekom Malaysia
May 2001 - Oct 2015

MERS 999 Manager - Regional Implementation & Operation and Network
– Oct 2015 Project Management

The Malaysian Emergency Response Services (MERS) 999 is a national project providing centralized system that combines fire, police, hospital, civil defense and maritime agencies under one platform. MERS 999 automates emergency call answering and response with a single 999 emergency .

My involvement in MERS 999 is as below:

Jan 2015 - Oct 2015
Managing 3 teams for remote and on-site operation and maintenance of MERS 999 at Northern and Central regions of Peninsular Malaysia and Sarawak, covering 87 Public Safety Command Centers (PSCC), 154 Lite Computer Added Dispatch (CAD) centers, 167 Mobile CAD devices, 2 Response Centers, 2 System Technology Centers and 2 training centers.

2011 - 2014
Led 2 teams to design, plan and manage the implementation and maintenance of 48 PSCC in Southern and Northern regions of Peninsular Malaysia for MERS 999 within the project timeline. Job scope involved civil work, mechanical and electrical (M&E), network, hardware and application such as Computer ephony Interface (CTI), CAD and Geographical Information System (GIS).

Led and managed the team for implementation of Lite CAD system and hardware at 270 Balai Bomba Dan Penyelamat (BBP) nationwide, including system training to the fire fighters within the given timeline.

2008 - 2014
Led a team of 3 staff in installing new Internet Protocol Virtual Private Network (IPVPN) connectivity for the new MERS 999 sites nationwide, performing three critical functions in service fulfillment, namely management, solution integration and program management. The highlight of this team was when the IPVPN network at 41 sites were compley upgraded within one month, that usually takes up three months to accomplished.


Sales Solution Assistant Manager - Solution Development
Integration
– One of the members in a team specially assembled to design and prepare the proposal for MERS 999 to the Government of Malaysia, focusing on the network portion (IPVPN and PSTN) of the proposal. The proposal for MERS 999 was tabled in the Cabinet and approval was given to proceed with the project.

Designed and implemented Phase 1 of MERS 999, involving implementation of fixed e lines to 126 hospitals and 33 PDRM’s District Command (DC) centers nationwide within the timeline.


Solution Assistant Manager – Project Management & Solution Delivery
Integration Unit
– Performed Project Team Leader 1 (PTL1) service delivery function for network services, namely IPVPN, COINS Frame Relay (FR) and ATM for enterprise customers.
Among the customers and projects were Maybank Ofank ATM IPVPN (572 sites), Maybank Credit Card IPVPN (140 sites), BCB IPVPN (350 sites), AADK (145 sites), LHDN (61 sites), MIDA Global IPVPN, BCB Global IPVPN, Standard Chartered FR and Hong Leong IPVPN.

Business Assistant Manager – Consultancy & Solution
Consultancy
– Support TM Sales team in developing total solution as requested by customers. Highlight of the day was when AEON (M) Sdn. Bhd. agreed to subscribe to TM IPVPN based on the proposal and presentation given by me. AEON was the first customer to take up IPVPN with the newly introduced Huawei router package.

Product Assistant Manager – Customized Hosting Services
Consultancy &
Program Mgmt Aggressive “product push” strategies through TM Sales channels in promoting hosting
– services, facility management service and IT Managed service in 2004 and 2005, resulted in 1048% increase in revenue, against 2005 target revenue.
Among the biggest customers were Maybank, vision, Asia On Time and GITN.


Data Group Assistant Manager – Global, Internet Data Center
Division
– One of the 3-member special team, named Myloca Sales Task Force team which focused on prospecting and pushing hosting services to the market, with the objective of securing more customers. Hosting service (Myloca) was a new product launched by TM in 2000.

Education
Ohio State University – Bachelor of Electrical and Computer Engineering
–

Skills and Interests

Technical Google doc and Evernote.
Skills
Microsoft Office including MS Project and MS Visio.

GIMP and (Open source application as alternatives to Photoshop CSS)

Wide Area Network (WAN) design

Personal Social Entrepreneurship and Talent Investment
Founder and mentor for Usahawan Budak Sekolah Kuala Lumpur (UBSKL), a startup to educate and encourage youngsters to participate in real life entrepreneurship endeavors. UBSKL is also platform for talent identification and talent development in children.
UBSKL progress can be viewed at

Collaborating with Foresight Young Learners’ Studios for an initiative in solving education and learning challenges in Malaysia. The approach is to identify the learning issues and solving each issue with one startup.

Always participate and attend Malaysia Global Innovation and Creative Center (MaGIC) events such as Social Enterprise Roundtable, Malaysia Social Entrepreneurship Blueprint and other after-work talks and weekend seminars.