Zahra del Rio

Full CV / Resume

HIGHLIGHTS

• Excellent verbal and written communication skills in English (native level) and Spanish (mother tongue)

• Market Research

• Business Development

• Online and Offline Marketing

• Customer Relationship Management

• Social Media Management

EDUCATION

-January 2015-January 2016: Master Honours degree in Communications and Future Marketing (Online Marketing, Qualitative & Quantitative Research, Brand & Social Media Management) “Global Business School Barcelona” (English and classroom taught) Barcelona, Spain.

-September 2008-June 2011: Bachelor Honours degree in Communication Media and Culture “Oxford Brookes University” Oxford, United Kingdom.

-November 2007: City and Guilds certificate in Retail Management at level 3 “Twin Group” London, United Kingdom.

-September 2005-June 2006: Media Foundation course (British university access) “Oxford and Cherwell Valley College” Oxford, United Kingdom.

WORK EXPERIENCE

-June 2017 to present time: Lodging Partner Associate (B2B & E-Commerce) “Expedia ltd” Prague, Czech Republic:

• Successfully managed partner s

• Effectively communicated business and marketing concepts to partners

• Positively impacted B2B relations, by acquiring up to 89% partner satisfaction feedback

• Efficiently carried out business and financial transactions

-March to June 2017: Market Researcher (Medical Devices & Pharmaceutical industries) “NonStop Recruitment” Prague, Czech Republic:

• Successfully conducted market research duties online and over the to identify market trends, the most relevant candidates and clients

• Effectively wrote and published job adverts in various online advertising platforms

• Positively managed social media platforms

• Efficiently applied negotiation skills, headhunting and business development duties

-February to September 2016: Microsoft Online Services Executive (B2B & E-Commerce technology) “Arvato Direct Services by Bersmann SE & Co” Münster, Germany:

• Successfully increased sales and contributed/sold nearly 1,600,000 Euros worth of products in 13 days, breaking my team’s record and becoming the second highest contributor/seller of the department.

• Effectively applied Microsoft’s Marketing and Selling techniques

-March 2014-September 2014: Guest Relations Assistant (Travel & Tourism) “Loch Tummel Inn” Strathtummel by Pitlochry, United Kingdom:

• Successfully increased sales by creating and implementing new marketing plans

• Effectively handled and closed sales and booking deals

-November 2013-February 2014: Customer Service and Sales Representative ( Management, Travel & Tourism, E-commerce) “Holiday Lettings Ltd by Trip Advisor” Oxford, United Kingdom:

• Successfully increased the revenue of the company by initiating and closing sales over the

• Positively handled customer queries and provided excellent customer service

- January-April 2013: Guest Relations Assistant and Retail Supervisor (Travel & Tourism) “Macdonald Aviemore Resort” Aviemore, United Kingdom:

• Successfully increased customer satisfaction by creating and implementing a new guest relations plan

• Positively handled customer queries and provided excellent customer service

August-October 2012: Guest Relations Assistant (Travel & Tourism) “The Galley of Lorne Inn” Ardfern, United Kingdom:

• Successfully closed sales and booking deals face to face and over the

• Positively handled customer queries and provided excellent customer service

- July 2011-January 2012: Media Assistant “Radio Luz de Valencia” Radio Station, Valencia, Spain:

• Successfully performed Community Manager duties

• Efficiently carried out Media research

- January 2009: Media Intern “BBC UK” Oxford, United Kingdom:

• Successfully executed a guest relations plan

• Efficiently assisted the duty manager

COMPUTER SKILLS

• Excellent command of the Internet and services

• Excellent command of Microsoft Office tools

• Excellent command of Sales Force and Microsoft Dynamics CRM

• Knowledge of SEO, SEM, Google Analytics and AdWords

• Social Media savvy