Florencio cudal

Full CV / Resume

 

 

Florencio C. Cudal Jr

Hibbard Ave., Piapi, Dumaguete City, Negros Oriental 6200

Professional Summary

Qualified Customer Service Representative with seven years in fast-paced customer service and call center environments. Personable and professional under pressure.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and e etiquette.

Excellent communicator with seven years in a demanding call center environment as a Customer Service Representative.

Patient and empathetic Customer Service Repersentative with extensive background in conflict resolution and customer care. Desires a Customer Service Representative role. Customer service professional seeking a management role.  Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

 

n Active Listening Skills

n Greeted Customers

n Positive Customer Experiences

n Team Player

n Customer Assistance

n Energetic Work Attitude

n Dedicated Representative

n Resolved Product Issues

n Product Assistance

n Communication Skills

n Conflict Resolution

n Resolved Client Conflicts

 

n Floor set design expertise

n Trusted key holder

n Creative problem solver

 

 

 

 

 

 

 

 

 

Work History

 

February 2017 – Present

Financial Adviser Manulife Phils. | Dumaguete City

• Specialize in helping people prepare for important milestones in life like Retirement, Education, Large expenses/purchases in the future and grow their money through investing.

 

April 2009 – June 2015

Customer Service Representative Spi Global | Dumaguete City

• Developed reputation as an efficient service provider with high levels of accuracy.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Served as the main liaison between customers, management and sales team.

• Ensured superior customer experience by ing customer concerns, demonstrating empathy and resolving problems on the spot.

• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Asked open-ended questions to assess customer needs.

• Learned, referenced and applied product knowledge information.

• Provided an elevated customer experience to generate a loyal cliene.

 

February 2007-December 2007

Customer Service Representative etech | Dumaguete City

• Customer Satisfaction

• Active Listening Skills

• Data Entry

• Positive Customer Experiences

• Team Player

• Customer Assistance

• Energetic Work Attitude

• Dedicated Representative

• Sharp Problem Solver

• Contributed to Company Success

• Resolved Product Issues

• Team Member

• Interfaced With Clients

• Product Assistance

• Skilled In Sales Techniques

• Communication Skills

• Conflict resolution

• Resolved Client Conflicts

• Customer Inquiries

 

Education

2002

 

Bachelor of Mass Comunication: Journalism, Advertising, Photo Journalism

Silliman University, Dumaguete City, Negros Oriental