virajkatira

Full CV / Resume

Viraj C. Katira

A-102, Mangalmurti Apt,

Daheri Faliya rd, Katargam,

Surat 395004.

– 9773518528/29

E-mail –

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Mid-Level Management Professional Expertise in

Business Development, Trainings & Operations

Accomplished professional with over 9 years of comprehensive large-scale management experience in diversified projects. Especially skilled at skills development and problem resolution. Outstanding communication talents with proven ability to build and lead highly efficient teams to convey complex concepts in understandable terms. Extensive Sales & Operations experience in Sales and Marketing of insurance, Banking & Diamond Industries projects.

CARRIER PROGRESSION

Dianet Technologies LLC (D&K Group) (Jan 2019 – Till Present)

Dianet technologies is a part of D&K group, working on several projects & is one of the International Project.

Client Relationship Manager

Key Responsibility

● Working on a project known as (Lab Grown Diamond Market)

● Enhancing the relationship between the company and external clients

● Identifying new clients through references and performing role of Business Developments

● Handling Marketing team & Call Support team

● Visiting specific Trade Shows & Exhibitions in all over the world

● Planning for Pre-Show, At-Show & Post-Show marketing and travelling

● Ascertain which trade shows would benefit company the most

Rapaport India Private Limited (Aug 2016 – Oct 2018)

A pioneer in Diamond intermediary company between GIA and clients for Diamond certificates and transactions.

Lab-Direct Member

Key Responsibility

● Establishing relationship with clients to coordinate between them and GIA.

● Identifying new clients through references and performing role of business developments.

● Coordination and follow up for Clients regarding their results and queries

● Coordinating and Tracking diamonds delivery to client companies

● Identifying and fulfilling need of OJT & New Joiners.

● Handling Export team and Results team.

● Certified in Customer service excellence training in Rapaport

Kitch-off India (April 2016 - July 2016)

A Surat based corporate refreshment company deals into manufacturing and marketing of refreshment beverages.

Manager

Key Responsibilities

● Lead Generation and reference generation

● End to end management of Admin team, Dispatch team and marketing team.

● Responsible for delivering sales to achieve target.

● Coordinator between IT team, Operations team and management for online application development.

Kotak Mahindra Old Mutual Life Insurance Ltd (June 2013 – Feb 2016)

A Kotak Mahindra Life insurance division based at Mumbai, sourcing life insurances via bank Branches and various distributors.

Assistant Manager – Operations

Key Responsibilities

● Responsible for Scrutinizing of Proposal Forms received from various channels and other documents as per MRL

● Query & SR resolutions on applications received from branches on proposal submitted

● Internal Auditing of random cases for quality check

● Directly responsible for daily/ Monthly achievement of productivity and quality individually and of the Team.

● Responsible for Monthly review and new process initiatives to management.

● Key role in Escalation management within the prescribed TAT

● Staff management, Attendance and team Building.

UAT Deliveries

● System & Application cases testing as per the process

● Raising bugs for failed cases

● Updating bug reports and MIS on daily basis and sharing report as per set timelines.

● Travelling across branches in India for training to team members for system changes implementation.

First Advantage Private Limited (FADV) (Jan 2010 – June 2013)

One of the key company involved in background verification of candidates on a senior level from Mumbai having client presence across India.

Associate – Operations

Key Responsibilities

● Key responsibilities of operational deliveries in Tagging as per SLA & MRL. (Services Level Agreement & Mandatory Required List)

● Scrutinizing Educational docs, Employment docs, CID form (Criminal Investigation Department) as per BVF (Background Verification Form) and Client request.

● Internal Auditing of cases on critical cases.

● Generating & Presenting MIS reports for monthly reviews.

Key Achievements

● Appointed as SPOC for sending weekly updates within the team

● Conducting presentations & training in the team on critical clients

● Certified twice by the Leads for presenting ideas for Business Developments.

● Certified as Ace Performer for achieving 100% Quality & Productivity.

MPRS Shipping & Logistic Private Limited (June 2009 – Dec 2009)

One of the dominating freight forwarders in country, engaging maximum of shipping lines and shipping agents across India.

Office Assistant

Key Responsibilities

● Handling Export Shipments.

● Business development by exploring new tie ups with new shipping agents

● Coordinator between shipping lies/Agents and clients

● Activating inactive agents existing into company list

● Documentation along with e-Marketing Profile.

● Meeting with Clients for Shipments

Personal Information

Date of birth 04th October 1985

Marital status Married

Nationality Indian

Interest Sports and Touring.

Education Qualification

Bachelor of Commerce (2009)

Other Qualification

Diploma in Software Engineering from NIIT (GNIIT)

Computer Hardware, Software, DTP and animation expertise

Viraj C. Katira