TarasweeneyUK

Full CV / Resume

Tara Sweeney

9 Jubilee Road, Exeter, UK

+44 (0) 7557 954771 •

Personal Statement

 

A motivated, enthusiastic and conscientious individual with extensive experience in customer service roles, currently seeking a full time position with the opportunity to develop existing skills further. I am fully flexible with the hours I can work. Strong knowledge and competency of IT software, including Microsoft Office and a professional e manner.

Key Skills

 

Strong customer service skills (developed through hospitality, retail and centre roles)

Ability to work well under pressure

Excellent communication skills, both written and verbal

Punctuality and time-keeping

Problem solving skills

Proficiency in all areas of Microsoft Office, including Excel and Word

Working knowledge of AIMS Airline crew Management and Operations Control system

Employment History

 

Crew Support Coordinator, Flybe (UK’s Largest Regional Airline)

(May 2016 – August 2017)

 

Achievements and responsibilities:

 

Promoted from Agency Security Pass Administrator to Crew Coordinator after 3 months of employment

Effectively and confidently processing crew requests to build a positive relationship

Accuray processing crew payments/increments on a monthly basis

Following up organisations for reference information and ensuring criminal record checks are accurate.

Ensuring sickness records are up to date and accurate to enable weekly updates

Undertaking the timely processing of air crew security pass applications

Ensuring that private and confidential data is securely protected at all times

Taking a logical approach to managing priorities to ensure that operational requirements are met

Maintaining filing systems and spread sheets

Accuray checking written information to identify errors and gaps.

 

Customer Service Advisor, EDF Energy

(October 2015 – May 2016)

 

Achievements and responsibilities:

 

Identifying and solving customer queries

Resilience when dealing with difficult questions or complaints

Handling inbound and outbound calls in a warm and welcoming manner in line with compliance

Efficiency and attentiveness when completing allocated workload and meeting targets

Typing correspondence

 

Front of House, Tea on the Green

(September 2014 – October 2015)

 

Perfecting barista and bartending skills

Serving customers efficiently

Managing time to ensure smooth operation

 

Front of House, Magdalen Chapter Ho

(November 2014 – September 2015)

 

Presenting a professional and friendly first impression to guests

Taking payments and bookings

Working well within a diverse team

Managing time effectively and multi-tasking

Excelling in a high pressured and fast paced environment

 

Sales Advisor, Joules

(June 2014 – September 2014)

 

Replenishing and restocking efficiency

Operating tills

Ensuring myself and the store are presented to a high standard

Product knowledge

Opportunity to set up and launch a brand new store opening; which required strong teamwork and initiative in a busy and fast paced environment

 

Receptionist, Kandy Toys

(March 2014 – April 2014)

 

Directing customer calls to the service they are looking for

Organising stationery orders

Maintaining and organising the company filing system

Managing Post

Data Inputting

Education

 

University of East London, 2014

BA (Hons) English Literature

 

Exeter College, July 2013

Access to Higher Education Diploma, Journalism – Distinction

BTEC Diploma, Media and Art & Design - Merit

 

Queen Elizabeth’s Community College, June 2009

GCSEs including Maths, English and IT grade A

Interests

Travel – Began travelling on my own around Southeast Asia in August 2017, including Thailand, Vietnam, Indonesia and Malaysia. Previous travel around Western Europe. Activities I have enjoyed since travelling include cycling, surfing, kayaking and trekking.

Additional information

 

I hold a 1 year Australian Working Holiday Visa.

I hold a clear UK Basic Disclosure criminal record check certificate and a Counter Terrorist Check.

References

 

References are available upon request.