Tara Erenskjold

Full CV / Resume

Professional Summary






TARA ERENSKJOLD








I am a working professional with 3 years experience in retail sales and management, 4 months receptionist work in a busy resort. I have extensive experience in customer service, merchandising, computer systems and cash handling. I hold a strong work ethic and motivational skills. In November 2018 I will Graduate University with a Bachelor of Performing Arts.






Skills

• ●  Excellent customer service skills


• ●  Opening and closing procedures


• ●  Staff training and development


• ●  Bank deposit procedures


• ●  Customer-oriented

• ●  Competent with Computers


• ●  Problem-solving skills


• ●  Inventory management


• ●  Food Standards enforcement


• ●  Food regulation compliance

Work History

Receptionist Nov 17 - Feb 18 Waiheke Island Resort , Auckland NZ

• ●  Welcoming and directing guests/visitors.


• ●  Answering calls and business s.


• ●  Maintaining security by following procedures, monitoring logbook, issuing guest keys.


• ●  Remembering information and helping tourists with inquires about the local area.


• ●  Able to maintain an organised workspace.


• ●  Keeping a positive and friendly manner when dealing with tricky situations.
  
  Assistant Manager / Acting Manager Jan 2017 - Mar 2017
  
  Allbirds Shoes Pop-up Store, Wellington Airport
  
  
  
  • ●  Investigated and resolved customer inquiries and complaints in an empathetic manner.
  
  
  • ●  Passed all airport safety assessments.
  
  
  • ●  Trained staff on operating procedures and company services.
  
  
  • ●  Adhered to all confidentiality requirements at all times.
  
  
  • ●  Opening and closing the store, Key Holder.
  
  
  • ●  Leading a customer service team.
  
  
  
  

Retail Sales Assistant Nov 2016 - Jan 2017

T2 Tea, Westfield Riccarton

• ●  Greeted customers in a timely fashion while quickly determining their needs.


• ●  Recommended merchandise to customers based on their needs and preferences.


• ●  Engaged with customers in a sincere and friendly manner.


• ●  Built relationships with customers to increase likelihood of repeat business.


• ●  Making and serving tea.


• ●  Remembering extensive product knowledge.
  
  Retail Sales Assistant Mar 2015 - Sep 2016

Platypus Shoes, Westfield Riccarton

• ●  Working with customers wants and needs to deliver the best customer service possible.


• ●  Stocktake and transfer request forms.


• ●  Reaching and exceeding daily budget and UPT goals.


• ●  Knowledge of several shoe brands and the retail industry.


• ●  Visual Merchandise training and knowledge.


• ●  Working in a fast paced environment.


• ●  Working fulltime in the holiday periods.
  
  Delicatessen Assistant Feb 2014 - Oct 2014 Pak ‘n’' Save, Westfield Riccarton
  
  
  
  • ●  Serving and handling food skills.
  
  
  • ●  Preparing and cooking meals.
  
  
  • ●  Maintaining a high standard of customer service and self presentation.
  
  
  • ●  Cleaning benches, Washing dishes, cleaning and mopping floors.
    
    Education
    NCEA 1,2,3 incl. University Entrance. 2011-2015
    
    Christchurch Girls High School, Christchurch, NZ
    
    Bachelor of Performing Arts - Acting Stage and Screen. 2016-2018 Toi Whakaari : New Zealand Drama School, Wellington, NZ