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@suastley
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Susanna Astley
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Susanna Astley
25
Female
member since Jan 21 2023
Costa Rican
My skills
Fast learner, hard worker, customer service skills, Microsoft office knowledge, fluent in Spanish and English, B1 in Portuguese, willing to learn and I am always looking for challenges and new experiences to learn from.
Languages Spoken
Spanish (Mother Tongue) English (Mother Tongue) Portuguese (Beginner)Full CV / Resume
2022-present Patient Analyst
Responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls
- Obtain the return of rental unit from patients/customers within 60 days of discharge.
- Completes outbound dialer calls and handles inbound calls.
- Identifies additional s when necessary.
- Coordinates with both internal and external customers for return.
2021-2022: Amazon Vision Operations Center Associate, Amazon Costa Rica
• Analyze content to ensure fulfilment centers productivity and efficiency.
• Understand performance metrics and process requirements to drive business results in live environment.
• Meet predetermined and assigned productivity targets and quality standards within expected deadlines.
• Contribute to process changes to minimize handling time, increase work efficiency and improve the software tool that he/she will be using
2020 - 2021: Shipping and Delivery Support Associate in Amazon, Costa Rica
• Communicate with customers/drivers from Amazon Spain (verbal and written) with a problem-solving attitude.
• Understand the issue and make best use of the available resources to resolve the issue.
• Systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
About Me
I love to travel, meet new people, I love jigsaw puzzles, reading, listening to music, dancing and singing. Going to new places and discovering, my favourite place is the beach.
