Stacey R

Full CV / Resume

SUMMARY
Dedicated and creative minded experienced professional, with extensive background in operations, customer service, sales and
contract negotiation. Creative and proactive problem-solver who is organized and attentive to detail, with superior time
management skills.
EDUCATION
Appalachian State University
Bachelor in Fine Art, May 2011
Graphic Design
• Proficient in Adobe InDesign, Illustrator, and Photoshop
• Beginner in Adobe Dreamweaver and CSS/HTML

PROFESSIONAL WORK EXPERIENCE
Sales and Marketing Coordinator, Hennessy Industries since April 2015
La Vergne, TN
Manage and pull daily and weekly reports on bookings, close rates and installs. Responsible for directly communicating sales
findings to customers. Create trend data for monthly bookings and installs. Manage price files and rebates for clients and
resolve any pricing issues. Manage and update equipment image files for clients. Develop standard processes and implement
process guides to sales team
• Process guide development and standardization
• Daily/monthly/quarterly reporting
• Data analysis

Senior Operations Specialist, ServiceSource from May 2013 – April 2015
Nashville, TN
Quality control and business analysis for site selection of products. Properly inspect client booking documents and determine if
they are appropriate for contract renewal. Train new hires on the client and ServiceSource systems. Quote on client systems and
provide during contract negotiation.
• 220% production rate
• Responsible for pulling multiple reports on a daily basis for data analysis to managers.
• Trained new hires in internal software, company policies and team goals
• Contract review

Inside Sales Representative, ServiceSource from September 2011 – May 2013
Nashville, TN
Secured renewals for in between 25-100 s per month. Responsible for deciding price escalations, delivering quotes to
customers, and creating accurate cost estimates. Delivered high performance sales and superior customer service. Created
training modules for new hires.
• 90% renewal rate per month
• 90%-200% quota achievement
• Managed 200 individual s
• Managed 3-7 branches that each had up to 200 s

Freelance Designer since January 2011
Managed part-time freelance graphic design business with multiple customer s.
• Photography sessions for baby pictures, engagement pictures and other events
• Identity/brand design
• Print design