Sophie

Full CV / Resume

Sophie Froud

Personal Profile
My career in restaurants started in a Pizza Hut kitchen at the age of 19, since then I have been hooked on the personal and people aspects of running restaurants. As my career has progressed I have been able to develop my skill with people into running great profitable businesses.
I am very proud of my achievements within restaurants but I am always looking for the next new challenge as I am a very ambitious person always looking to move forward.

Relevant Experience

Jamie’s Italian Hong Kong & China
Operations Manager 09/2015 - Present
• Managing a team of 10 Senior Managers and 8 Senior Chefs along with over 270 members of restaurant staff.
• Full P&L ability for both individual restaurants also a Company P&L.
• Working with the training and HR department to make sure all staff members throughout my region were trained, safe and happy.
• Delivering training to new members of staff of all levels in our training academy.
• Working with the marketing team on promotions and driving the brand forward.
• Making sure the restaurant openings went to plan with budgets and standards.
• Forecasting sales, labour and COS on weekly and monthly basis
• Costing and developing new menus and brans promotions.
• Training managers for new and existing restaurants to drive sales and contribution
• Auditing standards across every aspect of ops from stock to delivery and front of house

Sea Containers at Mondrian London
General Manager 08/2014 – 04/2015
• Designing and delivering training to bar staff and waiting staff on menu knowledge, corporate history, restaurant etiquette and customer service
• Assessment of new staff performance prior to opening
• Training and supporting new management teams prior to and during opening
• Ensuring all new teams working to group standards
• Making sure the restaurant openings went to plan with budgets and standards.
• Driving food quality, safety, service standards, management development and sales throughout my region.
• Full P&L ability the restaurant.
• Working with the training and HR department to make sure all staff members safe and happy.
• Working with the marketing team on promotions and driving the brand forward.

Chimichanga
Operations Manager 10/2012 – 03/2014
• The overseeing of 18 restaurants throughout the UK.
• Driving food quality, safety, service standards, management development and sales throughout my region.
• Managing a team of 4 Area managers and 18 General Managers along with over 300 members of restaurant staff.
• Full P&L ability for all 18 individual restaurants also a regional P&L.
• Delivering training to new members of staff of all levels in our training academy.
• Making sure the restaurant openings went to plan with budgets and standards.
• Overseeing the entire brand whilst the director was away.
Jamie’s Italian
Westfield, General Manager 11/2010 – 10/2012
Cambridge, General Manager 09/2011 – 12/2011
Kingston, Acting General Manager 07/2010 – 11/2010
Oxford , Departmental Manager 05/2008 - 08/2009

General Manager
• Manage a team of 7 managers including 3 senior chefs total 89 staff
• Full P&L ability
• Forecasting sales, labour and COS on weekly and monthly basis
• Costing and developing specials for food and beverage
• Training managers for new and existing restaurants to drive sales and contribution
• Auditing standards across every aspect of ops from stock to delivery and front of house
• Full knowledge and use of Fourth Hospitality HR and finance system
• Full knowledge of FnB Shop hospitality purchasing system
• Recruitment, training and development of staff

Restaurant Openings and Training
Jamie’s Italian Cardiff, Cambridge, Reading, Leeds, Covent Garden, Liverpool, Glasgow, Westfield (London and Stratford), Birmingham Bullring, Bluewater, Bristol, Guildford, Angel Islington, St Albans, Manchester, Milton Keynes, Nottingham, Portsmouth and Threadneedle Street (London), Gatwick Airport.

• Designing and delivering training to bar staff and waiting staff on menu knowledge, corporate history, restaurant etiquette and customer service
• Assessment of new staff performance prior to opening
• Training and supporting new management teams prior to and during opening
• Ensuring all new teams working to group standards
• Keeping to opening costs including labour and cost of sales

Quod Restaurant and Brasserie
Assistant Manager 07/07- 05/08

Pizza Hut LTD 01/06- 06/07
Assistant Manager

Tex Town Tigers Netherlands Professional Softball Player
Responsibilities:
• Team skills and fitness training
• Playing competitive games every weekend
• Meeting with press and sponsors for team PR

Education and Qualifications
Oxford Brookes University 2004
Certificate in Higher Education Sport & Coaching Studies

Oxford College and Cherwell Valley College 2002
BTEC National Diploma Sports Science Merit

Peers School Oxford 2000
11 GCSE A*-C including Maths and English


Professional Training
Oxford Brookes University The Essentials of Management
Wine Matters Intermediate Wine Appreciation
Whitbread PLC ‘Developing Champions’ Management Training

Other skills and Achievements
Great Britain Softball Junior and Ladies Team Captain
Ensured behaviour and standards maintained in representing country
Ensure team motivation and morale by supporting and organising team building events
Liaison between coaches and team members



References available on request