Sophie Clarke

Full CV / Resume

Curriculum Vitae

Sophie Clarke

Australia TBC

After travelling South East Asia for 4 months, I am moving to Australia on the 31st October with the Working Holiday Visa 417.

Personal Profile:

07582711846



I am hardworking, enthusiastic and can adapt to any working environment. I can easily work independently but also thrive when working as part of a team. Throughout my years of employment, I have built upon my time management and organisation skills. During education, I have achieved transferable computer skills and I have good knowledge of various systems such as word, excel, PowerPoint, publisher, SPSS. During my time at Sir John Deanes College, I successfully completed a First Aid course and became an active member of the Charity Committee where we raised a significant amount of money for various charities. After college, I continued my education where I studied at Leeds Beckett University obtaining a Bachelor of Science Honours degree in Psychology. During my time travelling across South East Asia and the countries I have visited throughout Europe, I have eagerly immersed myself into different cultures. This has allowed me to build relationships with a range of diverse people. This is something I wish to continue. During education, I achieved a GCSE in Spanish but I am hoping to advance my knowledge of Spanish in the future and become fluent.

Education:

Leeds Beckett University: 2013-2016

During my three years attending Leeds Beckett University, I studied Psychology where I achieved a Bachelor of Science Honours degree. Throughout my studies, I acquired the skills essential to operate SPSS which was a data entry software needed to produce results. Various computer skills were obtained throughout my course as the majority of the assessments were computer focused. I gained a 2:1 in my dissertation (Final Year Project) which was the proudest achievement for me and overall I achieved a 2:2.

Sir John Deanes College: 2011-2013

I gained 3 A-Levels during college of a Grade C standard.

The County High School Leftwich: 2006-2011

I gained 10 GCSE’s and the grades were: 3 A*, 2 A, 2 B, 3 C

 

Lowri Beck – HR Business Analyst: November 2018 - June 2022

Working as a HR Business Analyst, I created and analysed reports for Shareholders, worked closely with Directors and other managerial employees from each business department to tailor reports for different aims. I also took lead on various projects (Paperless/E-Signature project, Learning Management System, Finance Payroll Integration) proving I understand the importance of working effectively to a high standard for senior management. I have developed and still in process of developing Excel skills so that reports are more detailed and manipulating the data is a more quick and efficient process. Consciously adding commentary on reports to analyse the data has helped to eradicate and scope out any possible mistakes which has been extremely beneficial to the business.

- Lead position in the maintenance of the Cascade User Interface (HR Data system) - Created process maps of all HR Administration and Advisor processes

- Reviewed and updated policies to fall in line with Government Guidelines

- Created workflows

- Built screens in the HR Cascade Database

- Created guides for Managers and all employees

- Scheduled and led meetings

- Conducted training sessions for managers on new processes with accompanying Manager Guides - Promoted the Company Benefit Scheme (presentations, leaflets, meetings)

- Data Migration

- Promotional and engagement work

Lowri Beck – Member of the Fieldwork Resource Team: August 2016 – November 2018

During my team working for the Fieldwork Resource team I have acquired a high ability of customer service and interpersonal skills as on a daily basis I have direct with customers, operatives, seniors, managers and my colleagues. I understand the importance of working to a high standard in a fast-paced office environment working towards deadlines in a professional manner. Part of this is knowing how to prioritise and organise your work load so that everything is achieved in the specific time scale to its full potential. Daily, we create reports that reflect our work in a presentable, clear and efficient manner that we send to our managers who record and collect these. We work individually and as a team to ensure daily and weekly targets are met. On a day to day basis I have a long list of objectives to complete which I ensure are done everyday before I leave the office, mostly of which entail the use of a numerous amount of software and computer programmes, Microsoft Excel being the main one.

Food and Beverage Caterer- Berry Recruitment: July 2016 – October 2016

I worked for an agency that caters for different events at different venues. I worked for a variety of different functional events which dealt with a wide range of customers and colleagues. Although I loved working for this company, it was a zero hour contract so I began to search for a job that would offer me more hours where I then began working for Lowri Beck whilst also continuing to work for Berry as you can accept or decline shifts as you please. Working directly with customers helped to develop my customer service skills and communicative skills and helped to enhance my ability of

 

working in a fast-paced environment to a high standard in a professional manner. I showed my flexibility towards work in this job as many events required travelling to different venues and so willingness and cooperation was greatly appreciated by the managers.

Admin Assistant: 2013- 2016 voluntarily throughout University holidays

I have worked as an admin assistant for Animation Inflation for three years voluntarily during summer, Easter and Christmas holidays of university as and when I have been needed in order to gain more work experience to benefit me in the world of work. My role was to make bookings, make calls, create good customer satisfaction and customer service. The skills I learnt throughout working for Animation Inflation was communication skills, organisation skills and a good e manner.

Londis: June-August 2014

Over the summer when the university year had ended, I worked at Londis which is a convenience store where I regularly opened up the shop independently and managed the whole shop by myself for the first part of the morning. I also coordinated the deliveries and stock checked whilst maintaining a clean environment for the customers. It helped to expand my customer service skills as I served a diverse range of people and it boosted my confidence with dealing with a shop independently.

Zest Hospitality: June-September 2013:

I became a waitress for Zest Hospitality which catered for different venues for a variety of different functions and provided good customer service to all customers. It gave me very good experience as it is a company which caters for a range of different venues all over England and taught me the importance of being a respectable and smart, professional worker. I had to set up the venue and I was briefed with the menu in order to answer customer questions efficiently. This job helped my communication and customer service skills grow.

Customer Service Advisor: 2013

This was a temporary job within an agency called The Hut Group where I was worked as and when they needed me part-time during the end months of college in order to gain work experience. My role was part of a customer service team and I had to work independently, as well as in a team. I had to respond to customer queries and complaints and issue refunds and returns if necessary, whilst ing each customer with a professional response. A lot of the work included databases which helped to expand my computer skills. I made sure I was polite and communicative with the clients and ensured that I aided them to the best of my ability. I believe that this job expanded my communication skills to a massive degree.

References:

Carmel Grennall – Manager of Business Analyst Team at Lowri Beck. :

Katie Reid – Manager of Fieldwork Resource Team at Lowri Beck. : 07974228942 :