Sonam_the_spark

Full CV / Resume

·         International Clients: since 2018

-          Belgium: Retviews

-          Role: Product Designer

-          Responsibilities: classification of the articles.

-          United Kingdom : Redcliffe Training

-          Role: Data Miner

-          Responsibilities: analyzing the data of lawyers and record maintenance in CRM with specific professional codes to specify each. Corporate lawyers, tax lawyers and so on.

-          Another from UK: Protein World

-          Role: Customer Support Associate

-          Responsibilities: customers handling through s.

-          Coordination with the logistics DPD and DHL regarding delayed delivery and disputes.

-          Maintenance of the Batch issue sheet.

Ø  Worked as Data Analyst at iEnergizer, Noida. (26 Oct 2012 to 14 Jun 2013)

v  Customer handling.

v  Customer’s profile verification along with the submitted documents at the time of SIM purchasing

v  Maintaining data of the customers separay (Docs verified/ Docs pending).

v  To inform the team for collection of the pending documents.

v  Handover the report to the Team Lead at the day end.

Ø  Worked as Back Office Associate at Tech Mahindra, Noida. (01 Sep 2015 to 27 Mar 2017)

v  E-commerce Customer handling on different aspects of dispute: cashback, courier charges, compensation and wallet

v  Resolving concerns within the assigned TAT (Turn around time)

v  Providing complete resolution in first attempt.

v  Hand over the case to the relevant team if required

v  Maintaining data (excel file) of the different cases with the offered compensation.

v  Preparing a daily summery and reporting to the head office.

Ø  Worked as Back office Associate at Ienergizer, Noida. (2 Jun 2017 to 14 Mar 2018 at Global Social Media platform)

v  Customer handling with the wide range of products and communicate through different social media channels. , twitter and Instagram.

v  Identify and understand the issue.

v  Troubleshoot the concern and resolving the queries with appropriate time.

v  Escalate the concern to the respective team country through .

v  Maintaining data of the cases with the separate platform, ex: , Twitter and Instagram.

v  Hand over the report to the Client on daily basis.

Professional Applications

-          CRM

-          Zendesk

-          Seller Panel

-          Salesforce

-          PG Panel (Payment Gateway)

-          Magento

-          Dropbox

-          Sysomos

v  Excel V-lookup, pivot table, Concatenate, IF, DATEDIF etc.

v  MS Word, Power Point etc.

v  Photoshop

v  Research

Typing Speed

v  Net: 40 wpm

Achievements

v  Spot Award as a Customer Support Associate. (Tech Mahindra)

v  Pet on Back Award as a Josh Member. (Tech Mahindra)

v  Associate of the Month (two time iEnergizer)

Professional Credentials

v  Tour Operator course from National Institute for Entrepreneurship and Small Business Development (NIESBUD)

Academic Credentials

v  from Arunachal University of Studies 2014.

v  Senior Secondary from Board 2011.

v  Matriculation from Board 2009.