SarahR

Full CV / Resume

Sarah Ritter Professional Profile
As a committed and hardworking individual, the experience and skills I will bring to this position include:
--Passion for the outdoors, travel, and nature
-12+ years customer service (both face-to-face and -based) in various industries, including retail and hospitality
-Excellent customer service, multitasking, professionalism, management, ing, problem solving, and a positive attitude
Employment History
Operations Manager, Customer Service/Sales, St. Regis Canoe Outfitters, Saranac Lake, NY;
April 2015-present, May-September 2014, 2013, 2012, 2011, 2010, 2008
Maintained records of thousands of sales and trip reservations, recommended and selected merchandise and equipment based on customer needs, food packing, arranged personalized trips, and met with customers to review trip details. Managed and trained new employees, ordered merchandise, set employee schedule, coordinated gear to appropriate locations.
As of 2015, took over the day-to-day ing of s receivable, s payable, daily sales, and payroll with Quickbooks. Drastically improved office bookkeeping and organization.
Tour Guide, Flying Kiwi, New Zealand; November 2014-April 2015
Organized and guided 27 day camping adventure tours covering both North and South Island of New Zealand, working alongside the bus driver. Responsible for providing local information to 30 passengers including detailed, interesting, and unique information on all locations. Key on-board coordinator for passengers, working with main office & local activity and accommodation providers. Informed passengers of upcoming activity possibilities and made all necessary bookings in a timely manner to ensure desired activities. Responsible for collecting all required payments from passengers and kept everyone informed of daily schedules and any changes. Supervised all cooking and cleaning while delegating tasks, organized supplies, food planning, and grocery shopped within a set budget.
Junior Engineer, North Woods Engineering, Saranac Lake, NY;
March-Oct 2012
Responsible for various technical services for commercial, residential, municipal, and governmental projects. Duties included stormwater design, site design, and sanitary system design. Design and preparation of construction plans and details. Complete topographic surveys for project design.
Field Engineer, Tetra Tech Inc, Gloversville, NY;
October 2011 - March 2012
Maintained field paperwork and documentation during construction of 72-turbine wind farm with collector yard and utility substation. Coordinated field work, requests for information, submittals, transmittals, materials, and quality control verifications. Obtained permits for above and below grade construction.
Undergraduate Assistant, Folsom Library, Rensselaer Polytechnic Institute;
School year: Spring 2008-Spring 2011
Supervisor for nights and weekends, managed work study students. Reserve, circulate, renew, and discharge books and materials. Enter and update patron’s records on computer system.
Barback, Maho Bay Camps, St John, USVI;
June-August 2009
Tended to customers at an eco-tourism resort while focusing on a low impact lifestyle and learned to work with recycled and limited resources while working with people from around the world in a fast paced setting.
Education
Rensselaer Polytechnic Institute, Troy, NY
Graduation May 2011: Civil Engineering, Minor in Community and Health Psychology
GPA: , Dean’s List
Skills
Organization, leadership, hospitality, dedication, active listener, confidence, and professional.
Microsoft office and Intuit Quickbooks.
Awards and Accomplishments
Working Holiday Visa for New Zealand, 2014-2015
Working Holiday Visa for Australia, 2013-2014
Responsible Service of Alcohol Certificate, NSW, Australia, November 2013
Canoed the Adirondack 90 Miler, September 2012
Hiked the Inca trail to Machu Picchu, May 2012
Climbed Mt. Kilimanjaro, January 2009
Open Water Diving Certification, July 2009
Advanced Open Water Diving Certification, June 2014
Member of Chi Epsilon, Civil Engineering Honor Society, 2011
Passed Fundamentals of Engineering Exam, April 2011
Deo B. Colburn Education Foundation, Academic Scholarship, 2007-2011
Leadership Award from Clarkson University, May 2006
References
Provided upon request.