SharafNaghiyeva

Full CV / Resume

WORK EXPERIENCE
BRAND MANAGER, KIA MOTORS, SEPTEMBER 2015 –PRESENT

Managing and enhancing a company's brand or reputation in the public's eye, ensuring brand consistency, developing and enriching customer service experience, driving profitable sales, brand growth and loyalty for a of business areas, analyzing and supporting both category and cluster marketing plans to align with brand strategy and achieving annual operating plan goals, developing ability structure for stakeholders, developing and executing brand management plans, creating and enhancing agency and partner relationships, identifying brand­building areas, providing design and direction for collateral, , product packaging, and other visual communications media for the company,



RESIDENT CENTRE TEAM LEAD, BEGOC, APRIL 2015 –JULY, 2015


Managing their respective Resident Centres/Zones and their dedicated Village Resident Centre Specialists and Volunteers. Developing and implementing the Policies and Procedures for the Resident Centres operation. Coordinating with Housekeeping on additional housekeeping requests. Helping Specialists solving the issues in efficient way. Managing rosters and follow up on attendance. Developing training program and motivating a talented workforce both prior to the start of AVL operation and on the job training. Liaising with the Village Support Operations FA to ensure the efficient management of required repair works within the Residential zone. Ensuring that the Resident Centres are kept clean and tidy at all times, in the best possible condition and that all stock is fully replenished. Implementing the process of issue recording, tracking and reporting system to be submitted to the Village Operations Centre. Assisting with the prompt resolution of issues that arise regarding the accommodation of the athletes and team officials. Implement Health & Safety and Fire Evacuation Policies and Procedures. Ensuring the Resident Centre operations are delivered at a premium level and according to the Host City Contract and the EOC Guidelines. Ensuring adherence to AVL and Baku 2015 wide policies while maintaining a high level of customer service. Performing any other assignments required or requested by the supervisor.

SALES & FRONT OFFICE MANAGER, SWAN HO BAKU, MAY 2014 –APRIL 2015
Planning and organizing accommodation, catering and other ho services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure; maintaining statistical and financial records; setting and achieving sales and profit targets; analyzing sales figures and devising marketing and revenue management strategies; recruiting, training and monitoring staff; planning work schedules for individuals and teams; meeting and greeting customers; dealing with customer complaints and comments; ing problems and troubleshooting; ensuring events and conferences run smoothly; supervising maintenance, supplies, renovations and furnishings; dealing with contractors and suppliers; ensuring security is effective; carrying out inspections of property and services; ensuring compliance with licensing laws, health and safety and other statutory regulations.

SALES AND OFFICE MANAGER, C&S GROUP, AUGUST 2013 – MAY 2014
Participating with the Board of Directors in developing a vision and strategic plan to guide the organization Identifying, assessing, and informing the Board of Directors of internal and external issues that affect the organization. Fostering effective team work between the Board and the Executive Director and between the Executive Director and staff. Conducting official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate. Representing the organization at community activities to enhance th e organization's community profile


HOSTESS, JW MARRIOTT ABSHERON BAKU — NOVEMBER 2012 ­ JULY 2013
Making sure all menus are wiped down, free of spots or stains, and complete. Making sure entry doors are clean, free of debris and inviting.
Checking with reservationists, or answering machine messages to assure that all reservations are noted. Checking with manager to assure there are no large or private parties that are not know about.

Planning out the seating chart and organize the reservations (planning is everything when running an effective host stand).Greeting guests, escorting them to their table. Making sure the server is aware they have been sat. Keeping an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout op erations. Attending to guest’s queries / complaints and coordinating activities of dinning room personnel to ensure prompt and courteous service to patrons is

ADMINISTRATION CLERK, FH BERTLING LOGISTICS MAY 2012 ­ SEPTEMBER 2012
Compiling and maintaining records of business transactions and office activities of establishment, performing variety of similar clerical duties. Answering incoming e calls, determining purpose of calls and forwarding calls to appropriate personnel or department. Opening and routing incoming mail, answering correspondence, and preparing outgoing mail. Performing other clerical duties such as filing and maintaining records, photocopying and collating. Greeting persons entering establishment, determining nature and purpose of visit, and directing or escorting them to specific destinations. Recording orders for merchandise or service
Raising up in the system Purchase Orders as per merchandises and performed services. Receiving payment and recording receipts for services. Maintaining adequate stock inventory. Purchasing and maintaining office supplies. Being a key person to receive cash and to cover expenses of team as per receipts, bills, invoices. Carrying out instructions given by the management team and head office. Providing administrative and general support to HSE Manager in ensuring compliance with Health & Safety Regulations.




OPERATIONS MANAGER, LONDON SCHOOL 2011 ­ 2012
Improving the operational systems, processes and policies in support of organizations mission ­ specifically,

support better management reporting, information flow and management, business process and organizational planning. Playing a significant role in long­term planning, including an initiative geared toward operational excellence. Development of individual program budgets. Invoicing to funding sources, including calculation of completed units of service. Organization of fiscal documents. Regular meetings with Executive Director around fiscal planning. Supervising and coach office manager on a weekly basis.

EDUCATION
Azerbaijan University of Languages — Bachelor, Philology (English), 2009­2013.

AWARDS AND CERTIFICATES
3rd Youth Inlectual Festival “Baku Pearl” — Certificate of attendance, 2012.

JW Marriott Symphony of Service — “Perfect Pitch”, Certificate of completion, 2012.
PASHA travel acknowledgment for participating as incoming agent in YPO, 16­20 April 2014 SKILLS
Fluently written and spoken Azeri, Russian. Advance written and spoken English. Well command of Microsoft Office Suite, OSX iLife Suite, Adobe Photoshop.