Shannon Gould

Full CV / Resume

SHANNON GOULD



PROFESSIONAL EXPERIENCE

Cast Member
Landmarks Cinema’s Kingston, ONT
2015-2016

• Informing customers of the show-times for the day and giving a short synopsis of movie information when requested
• Selling tickets and concession items using a till to customers who come in
• Checking theatres to ensure everything is going as planned during the movie
• Cleaning the theatres when the movie is over so the next group of customers arrive in a nice clean theatre

Server
The Greek Islands Kingston, ONT
2015
• Introduced customers to restaurant and told them about specials
• Served customers their food after confirming that it was correct
• Established a relationship with each customer to guarantee satisfaction with experience
• Ensured customer was satisfied and happy at all times within the duration of my shifts
• Work either the lunch or dinner rush daily
• Lead customers to their seats

Receptionist
Pickering Optometric Clinic Pickering, ONT
2015
• Managing appointments with patients for each Doctor
• Issuing pre-testing on patients before they visit with the Doctor
• Receiving and delivering calls to and from patients
• Informing patients of upcoming appointments or being due for an appointment shortly



Assistant Manager
Suzy Shier, YM INC. Newmarket, ONT
2013-2015
• Supervised part-time staff while on shift
• Encouraged part-time staff to achieve sales goals for the day
• Resolved any conflict with customers and ensured they were handled properly
• Achieved personal sales goal and target every week
• Designed store based off visual updates weekly


Daycare Worker
Country Day Montessori Stouffville, ONT
2013
• Improved care for children in the infants room
• Encouraged children on first steps and first words
• Organized crafts and games for the infant room to participate and engage in
• Managed 3-7 infants on my own


Server/Hostess/Take-Out
Swiss Chalet Newmarket, ONT
2012-2013
• Introduced customers to restaurant and told them about specials
• Served customers their food after confirming that it was correct
• Established a relationship with each customer to guarantee satisfaction with experience
• Ensured customer was satisfied and happy at all times within the duration of my shifts
• Working split shifts often

Teachers Aid
Glen Cedar Public School Newmarket, ONT
2011-2012
• Co-Operation credit in High School
• Supervised a class full of grade 6’s and 7’s
• Taught the grade 6 class mathematics on a daily basis
• Helped teach both grades for French and physical education
• Supervised the special needs children whenever needed – supporting the teacher and helping work with the autistic children
• Encouraging children to do their best and supporting them on their work every single day


SKILLS
• Can type 91 WPM
• Smart Serve certified
• CPR (C) (getting renewed currently)
• Standard First Aid (getting renewed currently)
• High Five Program certified

REFERENCES
Available on request.