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Full CV / Resume

CANDIDATE PERSONAL DETAILS

Surname    Alamba

Name     Patrick Katende

Nationality    D R Congo

ID     OP 0172148

Languages     English / French

Domicile    36 Madimba avenue Kitambo
Kinshasa

Availability    Immediay

.                                   
+1805 586 3653

EDUCATIONAL QUALIFICATIONS

High School    Kitumaini Institute High School

Year Completed    2005

Highest Grade Completed    Grade 12

Institution    College Campus

Year Completed    2010

Course Completed    Information Technology Network (MCSE)

Institution    Management College of Southern African

Year Completed    2016 (still Attending)

Course Completed    Degree in Information Technology Management

OTHER COURSES DONE

·    Analytical techniques
·    Network plus (N+)
·    Computer architecture Plus (A+)
·    End User (Microsoft office package)
·    Business communication
·    Help Desk
·    Principals of security plus (S+)
·    Business Practice and entrepreneur
(MCSE)
·    IT project management
·    Network security administration (NSA)
·    Electronic Mail administration (EMA-exchange server 2003)
·    Open source network operating system (Linux-ubumtu)
·    Client Network operating system (CNOS)
·    Server network Operating system (SNOS)
·    Direct services Infrastructure (DSI- Active directory)
·    Network Infrastructure Management (NIM)
·    Network Infrastructure planning (NIP)
·    Design network Infrastructure security (DNIS)

Institution Specciss College

·    Certificate in Computer Literacy
SKILLS
·    Desktop Hardware Maintenance
·    Network Troubleshoot
·    Software and Printer Troubleshooting·
·    Setup of PC related equipment·
·    Windows XP, Windows Vista, Windows 7, windows Server 2003, 2008, 2012
·    Microsoft Office 2003, 2007, 2010·, 2013, 2016
·    Microsoft SharePoint ·
·    Open Source software·
·    Microsoft Active Directory
·    Raid and configuration
·    ephonic and remote support skills
·    Customer Service related experience
·    Time management skills and punctuality
·    Patience while handling errors and unforeseen problems calmly
·    Can work under pressure

COMPUTER PACKAGES

·    Windows 98
·    Word Processing
·    MS Word
·    MS Excel
·    MS PowerPoint
·    Internet Explorer
·    Server 2003/2008/2012
·    Printer maintenance/ setup/ configuration
·    Network Administrator
·    Network Configuration
·    Router/ Switch Configuration
·    Network Setup
·    Security Network
·    Cabling
·    Remote Desktop support
·    Troubleshooting
·    Installing and configuring new servers
·    Configure, maintain and support the WAN, LAN
·    Doing installation and support of software and hardware
·    System back up
·    Protocols -TCP/IP, FTP, HTTP
·    MS Exchange
·    Active directory
·    Building PC and Hardware and software support
·    SLA

EMPLOYMENT HISTORY

Company                                    Congo Business Network

Employment duration.                June 2017 to present

Position.                                     network administrator

Duties and responsibilities         installing and configuring computer networks and systems

identifying and solving any problems that arise with computer networks and systems

consulting with clients to specify system requirements and design solutions

budgeting for equipment and assembly costs

assembling new systems

maintaining existing software and hardware and upgrading any that have become obsolete

monitoring computer networks and systems to identify how performance can be improved

working with IT support personnel

providing network administration and support

Company    Trade-Link

Employment Duration    March 2013 to May 2017

Position    Hardware Technician

Duties and Responsibilities    Ability to diagnose and repair equipment in Spar sites and/or any other clients by the company
Operate and have a sound technical knowledge and understanding of a wide variety of computing equipment and software
Work independently
Communicate effectively in written and oral form
Operate a variety of standard office and retail equipment including POS terminals and servers, personal computers, printers, copiers
Establish and maintain effective work relationships with those ed in the performance of required duties
Maintain and actively pursue personal knowledge of current industry trends and technological advancements within the computing field
Coordinates Retail computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation
Assists in the processes, by which requests and inquiries related to Retail computing, local area networks, wide area networks, host systems communications are received, screened, prioritized, and resolved
Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community
provides management and status reports on all requests
Installs, tests, and maintains a variety of Retail computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level; gathers and records appropriate data related to these functions
Provides support to the company clients and related services which includes Retail and office staff, in the proper application of existing or new Retail POS and Server, office computer software and hardware systems; coordinates training for personnel related to troubleshooting and basic repair
Maintains a high level of Retail POS and Server computer knowledge and computing hardware, software systems, and host system data communications requirements
Interfaces to vendors, for the purpose of establishing and maintaining a source of hardware systems, components, parts, and peripheral devices; problem resolution; and training and in-service programs
Responds to a rapidly changing technical environment and the requirements of the business
May coordinate activities and train other technical personnel
Complies with all standards, procedures, controls, and policies as established by Trade Link
Retail Systems, and the Professional Services and/or Spar environments
Ensures that a complete inventory of supplies and parts are maintained and that all shortages are ordered in a timely manner
Maintains and reviews reports on activities per site plans, organizes and coordinates daily schedules for all sites
May be required to work during weekends or for extended hours
Reason for Leaving    Looking for better career prospects, professional growth and work opportunity

Company    Max Asp

Employment Duration    October 2011 to February 2013

Position    IT Sales Executive

Duties and Responsibilities    Handling inbound calls with enquiries and sales (AFCON Project)
Trading flow executive
Visit potential customers for new business
Provide customers with quotations
Negotiate the terms of an agreement and close sales
Gather market and customer information and provide feedback on buying trends
Represent the organization at trade exhibitions, events and demonstrations
Identify new markets and business opportunities
Record sales and send copies to the sales
CRM

Reason for Leaving    contract expired

Company    RTM

Employment Duration    August 2010 to August 2011

Position    Outbound Consultant

Duties and Responsibilities    Check product for the company for better result
Outbound Call Centre ecommunication
Call Centre technology
Working experience in networking, server and application provisioning in a large and complex heterogeneous Information Technology organization

Reason for Leaving    Company Dissolved

Company    IT Mega-Tech

Employment Duration    June 2007 to July 2010

Position    Network Technician

Duties and Responsibilities    Remote Desktop support
Troubleshooting
Installing and configuring new servers
Configure, maintain and support the WAN, LAN
Doing installation and support of software and hardware
Windows server 2003
System back up
Protocols -TCP/IP, FTP, HTTP
MS Exchange
Active directory
Building PC and Hardware and software support
SLA
Linux Support

Reason for Leaving    Was looking for more challenging Job and professional growth

General Information
Candidate Name: Patrick Katende Alamba
Availability: Immediay
Relocation: yes 100%
Expected Salary: Negotiable
References

Congo Business Network

person Mr. Doudou Amisi
+243 810 733 841

Max Asp
person Mr. Lewis Dudley / Utta
: +27 82 958 9669 / +27 11 581 3027


Trade-Link
person Mr. Dennis Moyo (Manager)
: +27 82 304 7620 / +2711 553 8000