Sajid ali

Full CV / Resume

Sajid Ali

Mobile: 92 318 4993838





KPK Peshawar, Pakistan

 

Objective

I am excited to contribute my talents and proficiency in team-building toward your team efforts. As an engaging communicator with a proven track record in various role, a passion for this industry, and the ability to always treat  clients and customers in a way that will ensure they become long-term advocates of the business.

 

 

Education

Computer Awareness

 

Bachleor Degree 2nd Division

GPA-288 out of 550

Communication/Business management

Peshawar University, Peshawar Pakistan

Oct-2005.

Khyber Pukhtunkhwa Board of Technical Education.

Diploma Information Technology.

August 2019

QuarkXPress, MS Office (Word, Access, Excel).

Operating system – Windows XP all packages, office tools – MS Office. Concept 500 System Navigator Workstation for monitoring ATMs and checking their performance.

Concept evaluation.

 

 

 

Experience skills/strength and achievement

 

Transguard Group LLC Dubai, United Arab Emirates.

Transguard Group Headquarters Box 22630

+971 (0) 4 703 0500

AE Toll Free

800 1800

(October 2006- July 2021)

 

ATM Cash Custodian Technical - (Oct 2006-May 2007)

Removing cash considers from ATM, and replenish machine supplies, such as deposit  envelope, receipt paper and cash.

Count cash and items deposited by customer and compare to transaction indicated on transaction tape from ATM.

 

 

 

 

 

Armoured Truck Driver- (April 2007 - Dec 2008.

Operating vehicles which may include sedans, SUVs, or commercial vehicles such as delivery trucks

Responding to an alarm by using communication devices to notify the appropriate personnel of an inciden.

Following a predetermined route to deliver cash to banks, retail outlets, businesses, or other locations where large amounts of money are stored.

Responding to emergencies such as fires, explosions, crime scenes, or accidents to help secure the area and assist first responders as needed.

Reporting suspicious activity to law enforcement officials and making note of unusual events that may be relevant to an investigation

Performing vehicle inspections to ensure they are in safe operating condition.

Monitoring security cameras inside the vehicle to watch for potential threats or criminal activity.

Operating armored trucks that transport large amounts of cash to banks and other businesses.

Transporting passengers in armored cars with security features such as bulletproof glass and reinforced steel plating.

Dispatch Operation Supervisor  - (Jan 2009 - Aug 2010)

Dispatching and delegating of callout/escort to the teams on the field.

Liaising and checking of callout status with bank staff IT operation.

Daily recording of activates occurred during the shift in the occurrence system through excel.

Preparing daily bank reports.

Accommodation Supervisor -Volunteer Post (Sep 2010 - Feb 2013)

Handling staff turnover.

Responsible for day to day operational activates of accommodation.

Ensuring that accommodation comply with fire regulation and standard.

Ensuring that accommodation are cleaned as per local municipality.

Arranging and coordinating with line manager for day and weekly for health and safety/cleaning and maintenance activities.

Coordinating with internal PRO for property/municipality/Fewa issues.

Senior Dispatch Supervisor -(Mar 2013-Apr 2014)

Monitoring different bank calls in CONCEPT (Evolution) system and from that raise issue and faults and dispatch the team accordingly to clear the fault with minimum prescribed SLA.

Coordinating with different bank IT and the ATM vendors for ATM 1st and 2nd line maintenance.

Dispatching and arranging team movement in a specific time for ATM maintenance following evolution concept.

Operation Officer -(May 2014- July 2021)

Planning, coordination and management of ATM operation ensuring their smooth running and accomplishment within the stipulated and frames.

All customer daily, weekly and month report delivered, actioned, audited and maintained as appropriate.

Set and agree clear objective with immediate reports, regularly monitoring their performance and taking corrective action for shortfalls.

Establish the of staff required for operation, and manage the enrolment of operational staff within company guideline.

Managing and review daily SLA bank reports and forwarded to concern client banks.

Managing & fulfill the staff need such as (Staff leave/absenteeism/uniform.

Daily staff morning briefing - Company SOPs/Security alert/staff grooming.

lead 300 staff (24hours operation)

Customer Service Officer -Customer Service & Call-Volunteer Post

The Target is to ensure excellent service standard and maintain high customer satisfaction.

Effectively manage large amount on incoming calls.

Build sustainable relationships of trust through open and interactive communication.

Handle complaints, provide appropriate solution and alternative within the time limits and follow up to ensure resolution.

 

 

 

 

 

 

 

Iqra Rauzatul Quran اقراء روضتہ القرآن.

: Peshawar Ring Rd., Noudeh Bala,

Peshawar, Khyber Pakhtunkhwa 25120.

 

School Bus Driver (Jan 2022)

Being attentive to traffic and weather conditions and ensuring passenger safety.

Following the planned route and schedule for departure times and stops.

Regularly checking vehicle safety such as tires, brakes, turn signals, mechanical equipment, etc.

Monitoring and reporting fuel consumption, mileage, and passenger s.

Reporting delays, accidents, and emergencies.

Responding to emergency and non-emergency situations.

Inspecting the vehicle thoroughly before and after each trip.

Assisting with the loading and unloading of the bus when required.

Enforcing conduct and safety rules on the bus.

Maintaining a clean vehicle.

Proficiency in driving.

 

Training certification and license

Safety Driving training

Team Leadership

Health & Safety (Certified by British council)

Business writing skills (Transguard Group LLC Dubai)

First Aid (Transguard Group LLC Dubai)

General Security awareness (Transguard Group LLC Dubai)

Fundamental of quality (Transguard Group LLC Dubai)

human factors recurrent training(Transguard Group LLC Dubai)

Green Belt  (150K Dirhams Saving - Transguard Group LLC Dubai)

Customer Service (Transguard Group LLC Dubai)

PSCOD (Abu Dhabi Police)

Department of protection system (Dubai Police)

Valid UAE Driving license LTV/HTV/Motorbike

 

 

Personal Detail

 

Full name : Sajid Ali

Date OF Birth: 12th May 1987

 

Very good follow up and customer retention ability excellent knowledge of English, Hindi, and Arabic (verbal & written) 14 year of UAE experience.

 

 

Portfolio on Request    Available for Relocation