Sabina

Full CV / Resume

Education

2009 – 2014
1. HERZEN STATE PEDAGOGICAL UNIVERSITY OF RUSSIA, SAINT PETERSBURG,
FACULTY OF MANAGEMENT
Specialisation: Service and Tourism
• Advertising in social-cultural service and tourism
• Theory and practice of social management and quality management
• Marketing
• Business Communications
• Business Environment
• Innovative tourism
• Management of Social Development of Organization
• Cross-cultural Communications in Russia
Final qualifying work - ”Ho Rebranding as a tool for reputation management based at the example of the Solo Sokos Ho Vasilievsky”
1999 - 2009
2. CERVANTES GYMNASIUM ,
SAINT PETERSBURG
• Specializing in human studies and Languages - English, Spanish
Additional education/ Trainings/ Courses taken
3. STATE UNIVERSITY, FACULTY OF PHILOLOGY (FEBRUARY - APRIL, 2012)
​Course of First Certificate in English (FCE), FCE Preparation, course of General English by the University of Cambridge –Advanced level
4. LANGUAGE TEACHING CENTRE, BRIGHTON, UNITED (JULY - AUGUST, 2011)
​General KINGDOM English Course - Upper Intermediate level
3.​Language Teaching Centre, Brighton, United Kingdom (July - August, 2010) General English Course -Intermediate level
Professional experience with indication of the positions

–
Marshal Ho, Saint Petersburg


Assistant to Front Office Administrator

Administrative support: dealing with guests at the reception desk; maintaining correspondence; researching and maintaining database on sanatoriums in the Russian Federation
–
Svetlana Ho, Saint Petersburg


Assistant to Ho Administrator

Key Responsibilities and Duties: providing administrative and organisational support to ho's administrator; booking arrangements; researching; maintaining correspondence


Solo Sokos Ho Vasilievsky
Russia, Saint Petersburg


Front Office Administrator

Key Responsibilities and Duties:
• Checking in/checking out of guests
• Preparing keys and billing documents for guests’ arrival
• Posting charges to guests and handling cards and cash transactions
• Answering switchboards; making reservations
• Providing outstanding services and ensuring guest’ satisfaction
• Providing good knowledge of the ho's facilities and services

- present time
Guest Relations Manager







Key Responsibilities and Duties:
• Ensuring that the highest standards of hospitality and welcome are demonstrated at all times on front desk in the ho
• Analysing guests’ feedback and improving overall ho ratings
• Coaching new employees
• Creating and organizing development trainings for ho staff
• Coordinating and managing communication between guests and staff
• Communicating with guests, preparing reports and resolving guests complaints
• Preparing city events (museums, festivals, exhibitions) overview for guests
• Creating corporate publications
• Developing unique ho ideology
• Taking part in managerial meetings
Profile
Goal-oriented, dynamic, responsible, attentive to guests needs, enthusiastic and positive; have excellent customer service skills, have ability to drive the team
Languages
Russian Native
English​Upper Intermediate Level
Spanish​Intermediate
Computer Literacy
Experienced user of MS Office: Word, Excel, Power Point, Outlook
Ho programs: Micros, Opera, Vision
Hobbies
reading, sport (cycling; gym; CrossFit - took part in Blue Bird Competition in Saint Petersburg, 2015), cinema, photography, music, cooking
References
Available upon request