Narayan Bhusal

Full CV / Resume

NARAYAN PRASAD BHUSAL
Retail Store Supervisor
Kathmandu Nepal | +977 9841957090 |
SUMMARY
Performance-oriented Sales Professional with exceptional record of achievement in 12 years career.
Tenacious Retail professional with Solid understanding of retail dynamics with strategic and analytical
approach to solving problems,bringing in customers and accomplishing profit in
identifying and capitalizing on emerging market trends and revenue opportunities.
SKILLS
Interpersonal Skills
SWAT Analysis
Team Building and Motivation
Recruitment and Training
Handling Complaints
Customer Service Management
Handling Complaints & Inquiries
Inventory Management
Health and Safety Procedures
Time Management
Verbal & Written Communication
Staff Coaching and Training
Shrink Reduction
Visual Merchandising
Loss Prevention
Reporting & Performance Analysis
EXPERIENCE
10/2018 - 12/2021
Sales & Operations Manager
IMS Smart Pvt. Ltd, Samsung Mobile Brand － Kathmandu, Nepal
Assisted pulling information and reporting for inquiries and reviews.
Performed routine quality control and assessment reviews to drive
accuracy and compliance of applications.
Hired &supervised employees on sales strategies to optimize performance.
Surpassed growth targets and revenue projections by 25% by coordinating and
planning product sales initiatives.
Maintained up-to-date knowledge & performed competitor analysis. Coached
and promoted high-achieving sales & employees to leadership
positions with qualified staff & boost company growth.
Increase profits through excellent product management and customer service,
following established guidelines and auditing sales reports.
Assisted teammates with sales-processing tasks to meet daily sales goals.
11/2014 - 07/2018
Department Manager
Al Shamsi Holding LLC, Okaidi, Kids Clothing Brand － Dubai, UAE Implemented
process improvement to shape organizational culture,
optimize procedures for higher efficiency & help company evolve & grow.
Partnered with merchandising team to plan and execute merchandise
placement and overall sales set-up.
Cultivating a positive, consumer focused environment, leading, motivating and
developing teams in addition to providing staff with support,target monitoring
team performance to achieve store with all customer inquiries and complaints in a prompt, friendly and
highly professional manner.
Ensuring store policies and procedures relating to grooming presentation and
conduct are strictly followed.
Organize and coordinate store events,new product launches,maximizing sales
with promotional brand activities.
Consistently seek innovative and new opportunities to drive sales Maintaining
commercial visual merchandising in line with pre-determined brand standards
and procedures.
Oversee transactions, reconciliation tills, floats and petty cash on POS
system & handling amendments,carrying out Trouble-shooting.
07/2012 - 08/2014
Store In-Charge
LALS Group, Carter's, Kids Clothing brand － Dubai, United Arab Emirates
Achieved and Exceed the Sales Budget consecutively for 8 month in a
calender year in year 2013.
Exceeded Sales target by 135% in 2013 and got a best employee award.
Worked within applicable standards, policies and regulatory guidelines to
promote safe working environment.
Resolved Customer Complaints and provide them necessary solution on service
or product related issues.
Monitored company inventory to keep stock & databases updated.
Merchandising Properly in each sections segregating according to age
group,Color combination,Product category & Storey line standard.
Demonstrated respect, friendliness & willingness to help wherever needed.
Carried out day-to-day duties accuray and ef ciently.
Actively listened to customers' requests, confirming full understanding
before ing concerns.
Offered friendly and efficient service to customers, handled challenging
situations with ease.
Maintained excellent attendance ,consistently arriving work on time.
Worked with customers to understand needs & provide excellent service.
08/2008 - 01/2012
Store In-Charge
Jawad Business Group (Pumpkin Patch,Kids Brand)－ Manama,Bahrain
Exceeded Sales target by 135% in 2010, got the best employee award.
Exceeded Sales Budget & declared the best Store incharge in 2013.
Oversee & drove the business from loss to profit making outlet.
Worked within applicable standards, policies & regulatory guidelines to
promote safe working environment.
Carried out day to day duties and responsibilities accuray and efficiently.
Worked with customers to rectify needs & provide excellent service.
Maintained excellent attendance record,consistently arriving work on time.
Practice market study & analysis of Customer trends and apply in business.
Resolved problems, improved operations & provided exceptional service.
Monitored inventory to keep stock levels and databases updated.
Offered efficient service a n d handled challenging situations with
ease.
Demonstrated respect,friendliness & willingness to help wherever needed. EDUCATION AND TRAINING
12/2003
Bachelor of Arts: Arts & Humanities
Tribhuvan University － Kathmandu Nepal
Major in English Literature and Mass Communication.
LANGUAGES
Nepali: First Language
English:
Advanced
Arabic:
Intermediate
C1 Hindi:
C2
Proficient
B1
CERTIFICATIONS
REFERENCES
DECLARATION
MANAGEMENT DEVELOPMENT PROGRAM Jawad Business Group, Manama
Kingdom of Bahrain Jan -June 2010
TIME MANAGEMENT TRAINING Jawad Business Group, Manama Kingdomof
Bahrain May 2011
4 DAYS In-house RETAIL MANAGEMENT PROGRAM Jawad Business Group,
Manama Kingdom of Bahrain Sep 2011
CUSTOMER SERVICE TT20- TRAIN THE TRAINER Al Shamsi Holdings LLC Dubai,
United Arab Emirates Dec 2014
ADVANCE COMPUTER SKILLS MS Word/Excel, PowerPoint, Presentation,
Basic Graphic Designing, Retail Pro Software, LS Navision for retail.
1. Jay Shetty
Former Senior Manager
Al Shamsi Holdings Dubai
:
+971564093339
2. Anthony Rose
Operations Manager Carters
Lals
Group Dubai
:
3. Subash Shrestha
HR Manager , IMS Group Nepal

Mobile: +9779802002633
I hereby, declare that all the information furnished above is true and correct to the
best of my knowledge and belief and I take full responsibility for the correctness of the
information.
Narayan Prasad Bhusal
Kathmandu Nepal
Dec 2022