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Rishi Bakshi
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Male
member since Apr 24 2014
Indian
My skills
Qualification:
(IT) from Kuvempu University (Karnataka) through NIIT
DIT (Diploma in Information Technology) from NIIT
Diploma in Information Security from Appin Technologies
Professional Experience:
HCL Technologies – BPO Services (16th July 2007 – 8th Aug 2008) : Customer Service Executive (Voice)
DELL International Pvt. Ltd. (11th Aug 2008 – 21st April 2009) : Senior Technical Support Associate (Hardware)
Vark Technologies Pvt. Ltd. (27th April 2009 – 23rd Feb 2011) : Senior Technical Support Executive (Software)
Convergys (29th Jun 2011 – 3rd April 2014) :
- Senior Technical Support Executive (29th Jun 2011 – 15th June 2012) (ISP)
- Subject Matter Expert (16th June 2012 – Sept 2013)
- Process Ready Trainer (Sept 2013 – 3rd April 2014)
Languages Spoken
No Language Set
Full CV / Resume
Rishi Bakshi M: 886-055-8744
:
Objective:
To work in a competitive environment and give a winning edge to the organization while enhancing my skills and knowledge.
Qualification:
(IT) from Kuvempu University (Karnataka) through NIIT
DIT (Diploma in Information Technology) from NIIT
Diploma in Information Security from Appin Technologies
Professional Experience:
Convergys (29th Jun 2011 – 3rd April 2014) (Emp ID: 100556154)
Process Ready Trainer (Sept 2013 – 3rd April 2014) Handling a batch of 22 trainees approx.
Providing scenario based training to trainees
Providing process knowledge while enhancing their communication skills
Making sessions interactive, competitive and fun filled
Assisting trainees through transition
Listening to their calls and providing feedback and ensure constant improvement
Conducting training sessions for agents on the floor to update them with changes in process
Subject Matter Expert (16th June 2012 – Sept 2013) Conducting refresher training for common issues for agents with below CSAT performance
Listening calls for agents with maximum supervisor calls and providing feedback
Taking Supervisor calls for all the sites across globe
Assisting with Tier 2 troubleshooting
Mentoring Transition Batches
Tracking dispatches and drop ships for the process
Senior Technical Support Executive (29th Jun 2011 – 15th June 2012) Technical Support for ISP Process
Educating member about different plans they have opted for
Tracking Technician Dispatches and providing required information
Assisting with Billing Queries
Upgrading/Downgrading packages
Vark Technologies Pvt. Ltd. (27th April 2009 – 23rd Feb 2011)
Senior Technical Support Executive Providing software technical support for Windows and Mac computers
Upselling and upgrading support packages
Mentoring Transition Batches
DELL International Pvt. Ltd. (11th Aug 2008 – 21st April 2009)
Senior Technical Support Associate Providing hardware technical support for Desktops, Portables and Printers
Upselling peripherals and warranties
HCL Technologies – BPO Services (16th July 2007 – 8th Aug 2008)
Customer Service Executive (Voice) Educating customers about their bill
Understanding and resolving their grievances
Issuing adjustments if found valid
Personal:
Marital Status: Single
Languages Known: Hindi, English
About Me
Born in a well educated joint family with inlectuals around and with a vast work experience in BPO industry where I have to deal with more than 100 people a day, I'm a man of words and prefer to think before speaking. I have only two addictions of staying fit and reading and applying knowledge in a positive way. Only fiction I read is Dan Brown's.
I'm a very friendly and approachable guy who never back out on friends. I also prefer to maintain a class apart in all my dealings.
In life I seek Wisdom of Knowledge and Power.
