Reza2023

Full CV / Resume

 REZA SAMARBAF 

112, 9310 King George Blvd., Surrey, BC V3V 5W3

: 604-762-5207 q E-mail:
Objective: I T Support and Services

Highlights of Skills and Experience ______________________________________________________________________________

¨  Extensive technical experience supplemented by strong marketing knowledge

¨  Excellent customer service and communication skills

¨  Competent professional with solid interpersonal, communication and sales abilities

¨  Experience in marketing as entrepreneur, teacher and writer

¨  Self-directed individual who works well independently with strong initiative

¨  Helpful, patient listener who values customer satisfaction and long-term retention

¨  Extensive study of marketing and sales techniques with training from marketing leaders

Marketing Qualifications _____________________________________________________________________________________

¨  Certified in Microsoft Small Business Sales and Marketing

¨  Turned $90 computer repair into yearly contract worth $14,700

¨  Coached extensively by marketing guru Jay Abraham via e on various marketing strategies and business topics including business development method

Customer Service and Sales Qualifications ________________________________________________________________________

• Promoted and sold products and services to potential customers


• Acted as a liaison between customers and field operation manager


• Consistently resolved customer issues in a timely manner


• ed customers to follow up to ensure customer satisfaction

Training / Supervision _______________________________________________________________________________________

• Trained youth and adults through lectures, demonstrations and discussions


• Supervised and trained new employees for visual mechanical inspection

 

IT and Technical Experience ___________________________________________________________________________________

• Tested and upgraded computer components and configured printers


• Configured ethernet, TCP/IP topologies; connected workstations to hubs, routers and
  switches; operated wafer machine to inspect discs


• Inspected a variety of computer boards and replaced defective components


• Wrote quality control reports of tested components


• Set up and configured wireless and ethernet networks


• Troubleshot numerous internet / network connections and problems

§  Set up backup regimens and remote access connections

 

Computer Operating Systems _________________________________________________________________________________

• Proficient in Windows 10, 8, 7, Vista, XP, 9x, 2000 and NT; thorough knowledge of DOS 7, Mac OS,  Proficient in MS Office Application

 

Career History ____________________________________________________________________________

     IT Service Support, RS Computers, Surrey, BC 2009-2021                                                                           

·         Support and maintain computer networks for small businesses and consultants

·         Assist small businesses with the installation, configuration and ongoing usability of

·         Desktop computers, laptop computers, peripheral equipment and software

·         Work with vendor support s to resolve technical problems with

·         Desktop, laptop and software

·         Ensure desktop and laptop computers interconnect seamlessly with diverse systems

·         Work with small business to purchase hardware and software.

·         Assess functional needs to determine specifications for purchases of hardware and software from different vendors

Here are some of RS Computers clients that have been served in the past: Lufthansa YVR, British Airway, China Air, Air China and American Airlines, Cash Money Cheques Store, Burnaby – Connect America Dispatch, Vancouver – Petsmart Store in Vancouver, Maple Ridge, Surrey, Burnaby and Coquitlam – Recovery Service Group Delta – Gap Store in Burnaby, Richmond, Whistler and Abbotsford – Deckers Store in Vancouver – Global Relay North Vancouver – Louis Vuitton Store Pacific Mall Vancouver – Michael’s Store in Victoria, Richmond and Langley – Peoples Jewelers Store in North Vancouver, Burnaby and Langley – Danier Leather Store in Metrotown Burnaby – Jcrew Store in Vancouver – Savers Store in Mission and Richmond – Walmart Guilford Town Centre Surrey – Justice for Girls Store in Metrotown Burnaby - Tween Brands Store in Metrotown Burnaby – Cartiers Store Vancouver – InterTek Coquitlam – Nestle Waters Hope – Sita Biritish Airways YVR – Lee Valley Tools Vancouver – Cintas Langley – Dr Joanthan Suzuki Dental Office Vancouver – Daher Orthostyle Dental Office Vancouver – Holister Store Pacific Mall Vancouver – Lens Crafters Store Langley – Old Navy Coquitlam. Cathay Pacific YVR, Vancouver, Tommy Hilfiger Retail Store, Vancouver, Golden West Bakery, Delta, Gizella Pastry Vancouver, Hilton Resort Whistler BC, Whole Food Market Vancouver and West Vancouver, True Religion Retail Store Burnaby & Richmond, Bank of Scotia, Hub Insurance, and Many more

Support Service Coordinator, Soroc Technology Inc., Burnaby, BC                                         2008-2009

• Dispatched calls to field service technicians in a timely and efficient manner


• Monitored open call report for calls dispatched by SSC


• Coordinated and communicated calls with clients, technicians, help desk and all other departments involved to ensure highest quality of service provided


• Coordinated with field service technicians on all aspects of service deliveries


• Liaison between field service technicians and logistics on issues regarding ordering
  parts, returning parts and inventory of the parts


• Provided suggestions and feedback to the field operation manager regarding field
  service technicians, clients and third party vendors

Technical Service Representative, Shaw Cable Systems, Vancouver, BC                                 2004-2007

• Upsold packages and encouraged upgrades while solving technical issues


• Responded to customer technical issues received by , or the


• Performed follow-ups with customers for calls placed to technical assistance centre


• Troubleshot internet connection, delivery, LAN and wireless connection,
  browsers and computer problems


• Wrote up articles for company's knowledge base


• Documented issues encountered in the field in the trouble ticket system


• Ensured timely resolution of critical customer related issues through proper channels


• Setup POP3 and SMTP for Clients, Technical Support for small business division

Network Administrator, (part time), Hari Stones Limited, Surrey, BC                                      2005-2008

Business Machine Sales Representative, Office Depot, Surrey, BC                                          2003-2004

Education /Certification____________________________________________________________________

Lenovo Field Service Engineer - Supporting Windows 8 for Service Providers, Lenovo Field Service Engineer for IdeaPad Notebook,

 

Lenovo Field Service Engineer for IdeaCentre Desktop, AWSP - RVD08 Lenovo ThinkServer Systems Hardware Service Training,

 

AWSP - RDD08 Lenovo Desktop Systems Hardware Service Training, Lenovo IdeaPad Systems Hardware Service Training (RFSW1030EN-R1) ,

 

Lenovo IdeaCentre Systems Hardware Service Training (RFSW1020EN-R1),

 

Lenovo Desktop Systems Hardware Service Training Technology and FRU Service Training (RDD08),

 

Lenovo ThinkServer Warranty Authorization Course (RVD08), Microsoft

 

 Lenovo: Windows 7 and Windows 8 Migration, Options (SISW161-R1) , Microsoft

 

Lenovo: Windows XP End of Support Options for Lenovo Customers (SISV138-R1)

 

Microsoft / Lenovo: Windows Storage Server 2012 on ThinkServer (TTRW102-R1)

 

 Microsoft / Lenovo: Windows New Key Features (TARW100-R1),

 

 Lexmark x-4500  Scanner Certification, Lexmark Color Science and Theory Certification, Lexmark   Certification in Models T62x, T63X , T640,

 

 X642e, X644e, X646eMFP,C52X, C53X, C77X and C 78X   2013

 

Windows XP Migration Expert Designation from SMB Nations 2013,

 

Microsoft Small Business Sales and Marketing Certified, 2010 ,

 

Microsoft Partner University Security Level One Certified 2010

 

Microsoft Certified for Designing, Deploying and managing a network for small and medium-size business, 2006

 

Adult Teaching and Training Certificate, and Metallurgical Engineering Technician Diploma

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Giving More Than Language Fluency

 

Building language skill for students is one of the highest service to individual in building self-confidence, self-esteem, and self-belief. However in our complex world, we need more than that. What we need to include (but not limited) to add the following skills:

·        The need to be inspired and being excited about the life and the future and to combat mediocrity and complacency.

·        The need to cultivate good habits and selecting a few life-changing disciplines so that our success in automated and sustained and ever-lasting.

·        The need to master managing our time with unbelievable distractions so that we can pave the way for managing ourselves and reaching our goals more successfully.

·        The need to create a supportive environment with like-minded people around us so that reaching our goals is a fun and enjoyable trip along the way.

·        The need to build self-knowledge and self-awareness to know our strengths and our weaknesses, the area that we can shine and the area we can produce with excellence.

·        The need to choosing our work and more importantly being a positive force in our work environment and to contribute to the well-being of our colleagues and co-workers.

·        The need to understand the fundamentals of money and money-management and the habits of savings and frugal-spending. And much more - and I am ready to help your students achieve success.