Pete

Full CV / Resume

Pete Mal
Nationality: British


My main objective is to pursue a challenging position to meet my capabilities, skills, education and experience. I have a strong desire to work within the hospitality sector and wish to progress my career within this field. I’m an enthusiastic individual who is capable to work to the highest standards in order to present myself as a determined and committed person. I am currently travelling and aim to fill a position within a support group or voluntary/temporary basis top gain more experience. If a suitable job role appears before me I shall be happy to fill the position on a contractual basis.

Education and Qualifications:

• 2005-2008 Hatfield University
BTEC National Diploma in Business / Media and IT (MERIT)
• 2002-2004 Watford College
BTEC First Diploma in Business Std / (PASS)
• 1994-1998, Park High School
11 GCSE’s: A -C including English Language and Mathematics

Work Experience:

Feb 2014 – Feb 2016; - 3rdi Events
Events Assistant (Part Time) London

An event media and sales company who handle fashion shows and execute exhibitions.
I handled all sales queries for stands and advertising. This was a part time position which is gave me experience in fashion. I am now prepared to take on a more challenging role. I assisted to manage events within this company, recruit staff and source clients for development of the business.

July 2012– Feb 2014; Olive & Orchids
Hos Reception & Bar Supervisor - (Part Time) Sussex

• Supporting and helping colleagues with their work and getting involved in day-to-day activities as and when required.
• Meeting guests and allocating vacant rooms and dealing with hos bookings.
• Maintaining a high level of cleaning within the rooms and bar area.
• Bed and Breakfast basic duties and ing.
• Managing a team of more 15 people in the bar and restaurant
• Meeting Sales and targets, verifying sales and identification, creating leads for events and charity work.

• Meeting KPI’s and managing targets for stock, scheduling deliveries and sales.
• Replenishing goods such as drinks, toiletries, keeping the company at a higher level for health and safety checks and complying with food hygiene levels.
• Displaying good listening skills, identifying customer needs and responding to them quickly.
• Providing and continuously developing team’s product sales knowledge and offers on seasonal basis.

October 2009 – June 2012:
Fashionista In Step,
Events Assistant (Full Time) Brighton & London

• Making quick decisions and dealing with customer issues/complaints and to make sure they are solved within a rapid time frame. Executing events and promotional
• Business development, sponsorship, advertising and marketing for cliene within the company.
• Over seeing a group of 20 team members on a daily basis.
• Interaction with customer’s everyday, to ensure they have a pleasant experience or visiting without any disruptions or delays.
• Achieve targets and deadlines whilst maintaining a professional attitude.
• Always look to improve the service provided to customers and to become a role model for other colleagues.
• Shows passion and enthusiasm for the company and understands the role I play in driving loyalty and increased sales by going for that extra mile for our customers.
• I coach and lead team members on new products in a fast based customer environment.
• Cashing up the day's takings, completing paperwork and investigating discrepancies.
• Till and online transactions completed confidently at the end of every shift.
• Prioritising tasks effectively and confidentially, ensuring time is spent focusing on the customer.

Skills profile:

• Front of house and reception experience and bed & breakfasts as well as Hos seasonal work,
• Cleaning and maintaining high standards of health and safety for hoss and bars during peak seasons. Participated in support/voluntary work in Spain and London.
• Computing – is computer literate, have good typing skills and excellent knowledge of MS Office.
• Communication – can demonstrate high levels of communication skills, has the ability to build a rapport quickly with customers and colleagues at all levels and dealing with them tactfully and diplomatically.
• Team Work – successful coursework was gained by participating in group discussions; I also have strong planning and organisation skills which enables me to have a keen eye to attention to detail.
• Problem Solving – working in previous customer based environments taught me how to solve problems under pressure in a quick, calm and efficient manner.
• Product knowledge – knows about new and current products in a professional and expert manner.
• Excellent time management skills and has the ability to prioritise a of tasks given.

Previous Retail experience:
s 4 U, Ikea, Dixons, Topman & The Co-Operative

Languages:
English, – Fluent Spanish – Basic Hindi - Fluent

Interests:
My interests are to socialise with family and friends, I enjoy going out and keeping fit. In my spare time I do enjoy reading and going swimming. I take part in events, martial arts and sports.