Patrick Doyle

Full CV / Resume

Patrick Doyle
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Experience
Store Manager – Starbucks – Melbourne Jan 2014 – October 2015
Lead and recruit a team of 20 employees to achieve 56000 a week sales
Improve sales and profit by training both barista and supervisors
Controlled stock levels by engaging with suppliers and other store managers
Introduced specialists areas for employees to focus on making them more engaged in the business success

Restaurant Supervisor / Acting Restaurant Manager - Swiss Club Victoria – Melbourne June 2012 - Oct 2013, March 2015-Sept2015
 Assigned tasks and dining room sections to employees.
 Wait tables, while montioring and helping other employees. Often this would include two floors, with
functions being on the second floor (in the function center).
 Created ‘games’ and incentives to encourage staff to upsell and promote food and wine.
 Organised and planned functions, incuding creating menus and costings to present to customers.

Store Manager – Zambreros - Melbourne January 2013 – Oct 2013
 Organised and hosted group interviews, to hire opening team.
 Worked closely with the franchisee and franchise to bridge the gap between operational standards.
 Used reports and business statistics to improve profitability and customer service.
 Created and implemented all performance management resources for employees.
 Used Microsoft Excel and Word to create rosters, daily KPI templates and order forms.

Sales Professional – Michael Hill Jeweller – Melbourne June 2012 – January 2013
 Used jewellery knowledge to educate and sell to customers.
 Analysed daily report to improve my personal business and improve statistics.
 Built close relationships with customers, often investing months selling one item.

Store Manager – Starbucks – Queenstown – Wellington Central 2009 – May 2012
 Created a learning environment, where I was able to train Baristas, Supervisor and Store Managers.
 Led a team of up to 16 members to achieve higher operational standards, focusing on achieving store
standards that have not been maintained previously.
 Analysed profit and loss reports , making changes accordingly to improve business and reach targets.
 Had a customer focus attitude, to help serve and educate customers on Espresso & whole bean coffee.
 Bought the community and Starbucks closer together, through networking with other business managers and running small charity nights to raise money.

NHCPS (Nepal Helpless children prosperity house) - Patan Volunteer
 Help with the day to day running of the orphanage this including feeding, bathing and entertaining the
children
 Help with interntional funding proposals and online fund raising