Andreea Pop

Full CV / Resume

MHP – A Porsche Company · Full-time

•  Business Excellence

Apr 2022 - present

Cluj-Napoca, Cluj, Romania

Skills: Business Process Improvement · Process Improvement · Change Management

Darwin Technologies LTD

• ·         Service Excellence Consultant

Full-time

• ·         Global Best Practice Lead & Service Establishment

Oct 2018 - Aug 2020 · 1 yr 11 mos

Cluj County, Romania

As a Best Practice Lead, I am responsible of ensuring the team has a variety of best practices and processes in place, that would adhere to our Service Proposition and maintain service standards globally.

• ·         Helpdesk Best Practice & Team Lead

Oct 2015 - Oct 2018 · 3 yrs 1 mo

Cluj County, Romania

Managing a team of 20+ people into successfully delivering the Helpdesk support service of Thomsons Online Benefits to our clients' employees. 

Consistent understanding and delivery of the Helpdesk service across our global locations as well as our partners.

• ·         Client Support SME

Jun 2014 - Oct 2015 · 1 yr 5 mos

• ·         Freelance Photographer

Digital Artist Photographer and Image editing

• ·         Wedding Photographer

2013 - Sep 2015 · 2 yrs 9 mos

Saltford CofE Primary School

• ·         Teacher's assistant

Nov 2013 - Apr 2014 · 6 mos

Saltford, Bristol, UK

CLIC Sargent

• ·         Shop assistant

2013 - Apr 2014 · 1 yr 4 mos

Aupair World

• ·         Child Care Assistant

Sep 2012 - Apr 2014 · 1 yr 8 mos

Bristol, United Kingdom

SC ROBANCA SRLSC ROBANCA SRL

• ·         Translation Assistant, Assistant, Secretary

Jul 2010 - Oct 2011 · 1 yr 4 mos

Romania

Office work, assisting translator, computer work, customer service, public relations.