Pamela

Full CV / Resume

PAMELA MUKHERJEE
:- Vasant kunj- New Delhi-70
Mob. 9899586791
:

EMPLOYMENT OBJECTIVE

Managerial position in various sector in which my 5 years of value-added experience as a customer-service-focused team leader will be a valuable asset. Administrative positions that will help the company achieve its objectives using my extensive experience. Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key personnel to enhance the overall business relationship

CAREER DEVELOPMENT

UNIVERSAL BOSCHI, ITALY GROUP NEW DELHI MANAGER-MARKETING & CORPORATE COMMUNICATION FROM AUG 2013 TO TILL

Internal Communication:
• Employee Communication, Executive Communication, Business Unit Communication as well as Social Media
• Communication for Annual General Meetings, Business Strategies, Meeting Briefings &Press Release
• Regional Communication strategy planning and execution of the same
• Responsible for drafting & disseminating executive communication
• Managing newsletters, intranet and employee magazine
• Managing Quarterly All Employee meetings, out location cascade, Strategic communication, Employee feedback analysis etc.
• Helping Business Units communicate effectively to drive regional business objectives
• Liaising with colleagues and key spokespeople;
• Identify main client groups and audiences and determine the best way to communicate publicity information to them. Organizing events including press conferences, exhibitions, open days and press tours;

Media Relations:
• Promoting thought, business and technology leadership by company vision through proactive media strategy.
• Content custodian for all press releases, briefing documents and external announcements.
• Managing local media announcements and leveraging global announcements for enhanced corporate visibility and brand building.
• Securing keynote and speaking opportunities for company’s spokespersons in leading industry events and driving media mileage out of it.
• Networked with top tier media professionals/ journalists/ editors of Indian media universe and some international reporters as well.
• Driving Media Brand Track targets for the region
• Managing PR agency, media tracking agency and social media agency
• Liaising with and answering enquiries from media, individuals and other organizations, often via e and s
• Drafting and submitting sustainability whitepapers/ submission for publications
• Researching, writing and distributing press releases to targeted media;
• Collating and analyzing media coverage.
• Writing and editing in-house magazines, case studies, speeches, articles and annual reports;
• Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos,
• Maintaining and updating information on the organization’s site;
• Sourcing and managing speaking and sponsorship opportunities;
• Commissioning market research;
• Organizing press conferences, media interactions for senior executives
• Planning, developing and implementing PR strategies

Brand Communication:
• Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
• Ambassador of the company at trade shows & conventions to promote company

Administration Responsibility:
• Arranging Ho bookings, ticketing and the other Facility services for Staffs or International Delegates.
• Booking training rooms, upkeep & arrangement.
• Follow up with vendors and payment follows up with them.
• Handling dispatch of courier and their follow up
• Processing of company bills.
• Supervise all functions of the group / Supervise security in HO and Sites
• Maintain the client servicing & facility management role
• Maintaining the database of the attendance, receiving office couriers & Mails.
• Supervise statutory compliances with norms / rules.
• Supervise access control, visitor / traffic management and material movement functions.
• Supervise Asset management (including stores) and logistic support functions.
• Supervise pantry operations. MIS, etc.
COUNTRY INN & SUITES BY CARLSON NEW DELHI & MARKETING FROM DEC 2011 TO AUG 2013

1. Helping ho achieve and maintain profitability.
2. Branding & Advertising of the ho
3. Develop the business by achieving targets and profitability.
4. Start communicating with new client and maintain relationship with existing client.
5. Work to build relationships with potential clients, highlighting their facilities as optimum for business events of all kinds.
6. Provide all the necessary information to help clients make informed decisions on the purchase of blocks of rooms and production of special events.
7. Develop the Business with proper marketing mix which is included with Product, Planning, Place and Price.
8. Holds a database of s for repeat and future bookings.
9. Develops strategies to meet annual sales goals.
10. Tracks daily sales and advance deposits.
11. Prepares periodic sales report showing sales volume and potential sales for Vice President.
12. Ambassador of the company at trade shows and conventions to promote company and build sales.
13. Supervises all banquet events to include scheduling date and time for events, menus, pricing, staffing, signing and the deposit.
14. Looking after corporate clients as well as travel sales.
15. Looking after MICE, FIT, LEISURE and GROUPS bookings.

Operational Support:
1. Provide operational support during shows, driving sales programs with team members and conduct training as needed Position Overview.
2. Grow overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key ho personnel to enhance the overall business relationship with ho.
3. Manage the personnel, financial operations, and the marketing activities of ho. Duties vary depending on the title and place of employment. Establishments of considerate size may employ different managers for different departments.
4. Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
5. Planning, coordinating and executing all aspects of the events

HO MODESTY OM PALACE NEW DELHI MANAGER- MARKETING & PR DEC 2010 to DEC 2011

Management:

1. 1. Manage the personnel, financial operations, and the marketing activities of ho. Duties vary depending on the title and place of employment. Establishments of considerate size may employ different managers for different departments.
2. Branding & Advertising of the ho
3. Assign, supervise and review the activities of public relations staff
4. Evaluate advertising and promotion programs for compatibility with public relations efforts
5. Establish and maintain effective working relationships with local and municipal government officials and media representatives
6. preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programms;
7. Researching, writing and distributing press releases to targeted media;
8. Business development for ho
9. Maintain Public relation & client relationship.
10. Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
11. Confer and cooperate with other department managers to coordinate ho activities, such as weddings.
12. Use computers to order food and beverages, or prepare reports.
13. Show, rent, or assign rooms or cabins.
14. Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.
15. Social media optimization (SMO)

Operational Support:
operational support during shows, driving sales programs with team members and conduct training as needed Position Overview.
overall audiovisual revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key ho personnel to enhance the overall business relationship with ho.
questions about ho policies and services. They also resolve customer’s complaints.
4. Inspect ho for cleanliness and appearance.
front-office duties and resolve problems.

DRISTI ENTERPRISE DURGAPUR EXECUTIVE-PR & CLIENT RELATION MAY 2009 TO DEC 2010

Public Relation Management:

1. Implementing PR Operations & Development.
2. Branding & Advertising of the company
3. Evaluate advertising and promotion programs for compatibility with public relations efforts
4. preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;
5. Researching, writing and distributing press releases to targeted media;
6. Maintain Public relation & client relationship.
7. Blog, Article publish
8. Evaluating & facilitating continuous improvement of the individuals against clearly defined present goals &targets
9. E-marketing for the Company.
10. working and optimizing various social networking site and maintain every time.
11. Organize Brand Promotion and going various Company and Hos for Company Presentations.
12. Handling travel portals, travel desk and looking after ho booking and ticketing part.
13. Analysis of customer research, current market conditions and competitor information
14. Develop and implement marketing plans and projects for new and existing products
15. Manage the productivity of the marketing plans and projects
16. Organize Meetings and conference internally and outdoor.
17. Social media optimization (SMO)

Client Relation Management:

& facilitating continuous improvement of the individuals against clearly defined present goals &targets.
for the Company.
and optimizing various social networking site and maintain every time.
Brand Promotion and going various Company and Hos for Company Presentations.
travel portals, travel desk and looking after ho booking and ticketing part.
Meetings and conference internally and outdoor.

ACADEMIC CREDENTIALS

• Pursuing MBA from Symbiosis in Marketing & Human Resource Management
• Passed Microbiology from from 2009 with
• 12th from in the year 2005with
• 10th from in the year 2003 with

COMPUTER LITERACY

• BASIC IN COMPUTER APPLICATION in 2008.
( , Windows-98/xp , MS word , Excel , Power point Access , Internet)
• Basic knowledge in Social Media optimizing.
• Basic in TYPING (6 month course)

PERSONAL DETAILS

Languages Known : English, Hindi, Bengali
Date of Birth : 23-04-1988
Sex & Marital Status : Female, Single.
Father’s Name : Mukherjee.
Hobby : Listening music, Singing and Net surfing.
Permanent :117B/9-Ganapati House, First Floor,Kishangarh,Vasant Kunj,New Delhi-110070

KEY STRENGTHS, SKILLS AND ABILITIES

• Strong team builder and team leader in a customer service environment
• Excellent ability to communicate effectively with both customers and staff
• Proven ability to manage a complex business in a multi-tasking environment
• Highly organized, with superior problem-solving and analytical abilities
• Significant experience in successful recruiting, staffing, and training
• Ability to adapt in any milieu
• Fluently bilingual in all English and Hindi and Bengali (oral and written)
.

DECLARATION

I hereby declare that all the above given statements are true and totally correct according to the best of my knowledge and believe.

Pamela Mukherjee