Othman Hassan

Full CV / Resume

Othman Hassan Othman Muhammad
ITIL® Expert, Prince2®, CEH, MCSA, MCP, MCSE, CCNA
LinkedIn:
Accommodation: Egypt, Cairo, Hadaiek El-Koba

Mobile: +2-01061503080


Education:
•    B. S. In Engineering
Al-Azhar University, Major: Systems and computers engineering Dept.
Grade: over the fifth years (May 2009): Very Good.

Certification:
•    ITIL® (2011) Expert.
•    ITIL® (2011) Managing Across the Lifecycle (MALC).
•    ITIL® (2011) Intermediate Service Offerings and Agreements (SOA).
•    ITIL® (2011) Intermediate Planning, Protection and Optimization (PPO).
•    ITIL® (2011) Intermediate Release, Control and Validation (RCV).
•    ITIL® (2011) Intermediate Operational Support and Analysis (OSA)
•    ITIL® (2011) (Information Technology Infrastructure Library) Foundation.
•    Prince2® Foundation
•    Certified Ethical Hacker (CEH).
•    Microsoft Certified professional (MCP).
•    Microsoft Certified Solutions Associate (MCSA 2012)
•    Microsoft Certified Solutions Expert (MCSE 2012)
•    Cisco Certified Network Associate Routing and Switching (CCNA).

Working Experience:
•       Vodafone international Services. August 2017 – Till now
Service Owner
Job Description:
•    Working as a service owner for 2 services:
o    BYOX :
o    EOP:
•    Working with the PM on any projects related to the service (new integration, Upgrade, New releases).
•    Responsible for all incidents, Problems and Changes related to the service and to be sure all of them has a true relationship.
•    Working on Remedy and Responsible to be sure that all tickets recorded with the highest degree of accuracy and under Vodafone Policy’s.
•    Weekly/Monthly reports relayed to the service, SLA and the service availability.
•    Get the required approvals from the Business owner and attend The weekly CAB meeting to discuss and get the approvals for all planned changes.
•    Working with the operation team to ensure that any incident or problem is within the SLA.
•    Working with the operation team to convert manual tasks to be automated to decrees the operation time, and to achieve our yearly KPIs.
•    Weekly and monthly meeting with SM\functional lead to ensure that our services is working fine and match the SLA.
•    Reviewing and updating the documents related to the service as (Run-book, IOD, support model, etc).
•    Attend the deployments of any new patches or upgrades to ensure that we matching the deployment plane and matching the change window and to avoid any unplanned outage.
•    Align and realign all ITSM process to ITIL best practices to insure that we meet our targets.
•    Working on Asset management to be sure that all assets/CI have a relation to the correct service.
•    Responsible for all activities on service decommissioning and service retiring.



•    Crescent Egypt Insurance Broking Company. March 2014 – March 2017
Senior System Engineer
Job Description:
I am responsible for anything related to Information technology Department including the following
•    Administrate windows XP, vista, 7, ,10, server 2008, Server2012.
•     Installation and configuration Active Directory, DNS, DHCP, WSUS, WDS, ADC, File Server,…
•    Managing Our Domain Controller and all related Polices, Users, Computers and Groups.
•    Manage our additional Domain Controller making sure synchronization with our DC.
•    Managing Our Antivirus Server and all related policy is it and make sure that every connected Pc or Laptop has an antivirus, activated, and working as agreed.
•    Manage remote servers in different locations using remote desktop or other tools.
•    Backup and Restore our file server and all related Data, and archive all data related to old employs
•    Installation and configuration Network Cameras (IP Cameras) like VIVOTEK, and make sure that it recording all the day and restore any recorded Videos.
•    Administrate Fortigate Firewall and all related policy’s (Add, Delete or modify), and synchronize it with our domain controller and all related groups, and make sure VPN is working and make sure that how is authorize to use it can access our site from outside.
•    Configuration access point and wireless using DMZ for more privacy and security.
•    Microsoft Office and Outlook Configuration 2003, 2007, 2010, 2013, and using google App Sync to synchronize our s with outlook.
•    Manage and administrate our s by G-Suite Google (Add, Modify, and Delete) and manage Google Vault to restore all data we need.
•    Administrate Our Avaya Call Center and related IVR.
•    Manage and Administrate MYPBX Call Center by creating IVR, Modify it and all tasks related to Extensions.
•    Manage all attached IP-e and make sure that all our Extensions are exists, and has it is related policy.
•    Create and manage all scanning tasks to our file server and Manage the Support contract to our Printing Services
•    Infrastructure installation and Connecting Patch Panel, RJ45 Modular Jack, and Patch Cord by Punch down Tools.
•    Configuring UPS like APC.
•    Manage and administrate our IVR hosted by Orange and making sure that the IVR map working as agreed.
•    Manage Information Technology related to our sisters company’s (Alliance and Medirisk) related to (Infrastructure, Data Server , Communications ,s and sites )

•    Compu Care Egypt Company May 2011 –March2014
System Engineer & Outsourcing Team Leader.
Job Description:
Fully Outsourcing to the following Companies:
•    Office Express Company.
•    Securitas Company.
•    Climax International Recruitment Company.
•    TRIPTANZA Company.
•    SAFEWAY Company.
•    Midwest Universities Consortium for International Activities Agriculture and Rural Income (AERI) project (USAID Project)
•    Nefertary, one of the most famous products is Sparkle Shampoo Company.
•    Alnoba Travel Company.
•    Maamoun Group Company.
•    BEYOOT Engineering & Contracting Company.
•    New Vision Company.







Personal Skills:
•    Ability to work in groups or individually according to the job Requirements.
•    Good Research Abilities.
•    Self-Motivated
•    Problem Solving and Decision Making.
•    Fast Learning.
•    Mind Mapping.
•    Communication Skills.

Language:
•    English Very good speaking Very good writing.
•    Arabic my mother tongue.
Personal Data:
•    Date Of Birth :      01-Oct-1986
•    Nationality:          Egyptian
•    Gender:               Male
•    Marital Status:      Single
•    Military Service:   Completed
•    Driving License:   Available




References are furnished upon request