@oluchi_mercy
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OLUCHI OKWO
42
Female
member since Apr 25 2021
Nigerian
My skills
AM A VERY EASY GOING PERSON WHO BELIEVES THAT ANYTHING WORTH DOING IS WORTH DOING WELL. AS A MOTHER OF THREE I LOVE TO COOK, TAKE CARE OF PEOPLE AROUND ME. AS A CHILD I WAS TAUGHT BY MY LATE FATHER HOW TO DO SOME FARM WORK LIKE CULTIVATE, PLANT, WEED AND HARVEST FRUITS, TUBERS AND CEREALS. USED TO TAKE CARE OF UP TO 200 BIRDS EVERY THREE MONTHS INTERVAL IN MY LITTLE POULTRY FARM FOR FESTIVE PERIODS(LIKE CHRISTMAS,EASTERS, SALLAH AND NEW YEAR CELEBRATIONS) AS ADDITIONAL SOURCE OF INCOME.
Languages Spoken
English (Advanced)Full CV / Resume
OLUCHI MERCY OKWO
H0102, Kjølnesjordet 26,
Kjølnesjordet 26 – 102, 3912 Porsgrunn, Norway
OBJECTIVE
To work in a dynamic and challenging work environment that aims at getting the best from its personnel and consequently recognizes and reward performance.
PROFESSIONAL PROFILE
● Creative with excellent problem solving and analytical skills.
● Effective team member with excellent interpersonal skills, soft and hard skills.
● Proactive self-starter with track record of initiatives, personal responsibility, and ownership of work.
● Result-oriented, organized, adaptable with business mindset and reputation for closing open issues.
EDUCATION, TRAININGS AND QUALIFICATIONS
● University of South-East Norway, Porsgrunn Campus, Norway
Master of Science Degree () in Electrical Power Engineering
● British High Commission, Abuja.
RALON Imposter Detection Training (2012)
● CCNAI Ahmad Bello University (ABU) Zaria.
CISCO Networking Education and Training (2010)
● Enugu State University of Science and Technology (ESUT), Enugu.
Bachelor of Engineering Degree () in Electrical & Electronic Engineering, 2nd Class Honours (Upper Division) (2008)
● National College Orokam, Benue State
Senior School Certificate (SSC) in Sciences (2002)
● Model Primary School, Nsukka, Enugu State.
First School Leaving Certificate (FSLC) – 1993
WORK EXPERIENCE
Name of company/institution and employment details
Some key responsibilities
● eperformance Center
El Yakub plaza CBD, Abuja. Position: Customer Service Agent.
Dates: 2014 – 2019.
· Received, documented, and resolved customers’ complaints.
· Handled high call volumes using computer technology.
· Provided levels 1 IT support to customers and level 2 (tier 2) support directly to customer or indirectly via my colleagues.
· Customers’ management – cancellation, upgrade, etc.
· Informed customers about deals, promotions, etc.
● Visa Facilitating Services (VFS Global)
38 Lobito Crescent Wuse 2, Abuja.
Position: Customer Service Agent.
Dates: 2012 – 2014.
· Processed payment orders and payment information from customers
· Visa advisory services to customers and documentation support activities.
· Management of the booking system – bookings, cancelations, rescheduling/rebooking, etc.
· Conducted customer satisfaction survey, processed data and interpretated data obtained and complied report for release.
● Ebenezer International Academy
Sharp Corner Mararaba, Abuja.
Position: Computer Science Teacher
Dates: 2011-2012
Taught computer science to senior high students. Some of the main topics include:
· Communication and internet technologies – networks, IP ing, etc.
· Computer hardware – I/O devices, storage devices, main memory, etc.
· Processor fundamentals and CPU architecture.
● One-year Compulsory National Youth Service Scheme (NYSC)
- Served at Government Secondary School (GSC), Zaira.
Dates: 2009-2010
● Taught Mathematics and Physics to senior high students at GSC.
● Set-up and conducted Physics laboratory exercises for senior high students at GSC.
● Guided the students while they perform the laboratory works.
● Marked and graded students’ laboratory reports and presented corrections to students to ensure they understand the failed ones.
● Direct On PC, Lagos
(An Internet Service Provider)
Position: Support & Helpdesk Engineer
Dates: 2006-2007
● Planned, installed, and commissioned WiMAX through project coordination and propagation model, site search and site verification.
● Configured WiMAX Gateway Device for customers to ensure provision of VoIP, Ethernet, and other connectivity to network.
● Received customers’ calls and provided technical support to customers experiencing technical difficulties by providing trouble-shooting services via the in areas of internet connectivity, remote file-sharing, etc.
● Logged customers’ calls and queries into an Excel-based log database and connected customers to Field Service Engineers (FSE) in cases where FSE are required to repair an issue at remote site.
● Followed up activities relating to customers’ requests and complaints by sending reminders and memos to person(s) responsible. Also feedback to customer on progress made and assurance of timely resolution of issue as agreed.
COMPUTATION SKILLS
● Has detailed knowledge and usage of the following computation tools – Microsoft Office Tools (MS Word, Excel, PowerPoint, etc.), Management of WiMAX protocols, etc.
RELEVANT ACHIEVEMENT
● Organized and delivered Seminar for Female Engineering Students of Enugu State University of Science and Technology in recognition and support for the 2007 International Women Day Celebration – March 8, 2007
● Two-time best staff of the month at VFS Global Services Ltd – June 2012 and May 2013.
HOBBIES
● Travelling, meeting, and relating with people and reading professional magazines.
ADDITIONAL INFORMATION
· Work permit: Yes, Has a valid work permit.
·
REFEREES
Mr. Micheal Agbamoro
Production Planner
Agility Subsea Fabrication, Norway
: +4792504982
:
About Me
LOVE TRAVELLING,MEETING AND RELATING WITH PEOPLE.
