NIXON

Full CV / Resume

Personal Data :

Name   :     Nixon Colaco.

 :     Spazio Leisure Resort

                   Anjuna, North Goa.

                   India.

No.              :   +91 8007169488.

E-Mail                      :

Nationality                :   Indian.

Summary : Extremely creative, knowledgeable and resourceful Ho Manager with great experience in consistently delivering results that contribute to the mission and overall success of the ho by accomplishing performance objectives focused on business revenues, guest and associate satisfaction.

Summary of qualifications :

• Over twenty years experience in the hospitality industry.

·         Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.

·         Strong ability to read, write and speak English fluently.

·         Ability to speak and write Hindi and working knowledge of Arabic.

·         Considerable Microsoft office skills and PMS.

·         Remarkable ability to identify and resolve problems in a timely manner, develop alternative solutions and use reason when dealing with emotional topics.

                Great ability to manage difficult or emotional customer situations, respond promptly              to customer needs, and respond to requests for service and assistance.

• Proven ability to build positive team spirit.

·         Profound ability to delegate work assignments; provide   recognition  for results.

·         Strong ability to look for ways to improve and promote   quality; demonstrate accuracy and thoroughness.

·         Ability to prioritize and plan work activities.

PROFESSIONAL EXPERIENCE

August 17 – till date        :  General Manager

                                             Spazio Leisure Resort

                                            Anjuna, North Goa.

Classification : Four Star Boutique resort.

·         Work directly with the management to manage all activities of the property, including employees, maintenance, sales and profit/ loss controls.

·         Set goals, motivate/ discipline employees, perform  labour expense controls, control general expenses and resolve guest related issues in accordance with the company goals.

·         Coordinate, direct and manage the ho operations to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

·         Direct and manage property operations to assure optimum performance and continual improvement in the five key result areas – guest services, employees, sales & marketing, property appearance and profit/ financial control.

·         Overview HR matters including interviewing, hiring, training, assigning work, counseling and performance appraisals.

·         Ensure that product quality standards are met in all areas of the ho as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the ho.

·         Consistently deliver results that contribute to the mission and overall success of the ho.

·         Oversee the guest service functions to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.

·         Perform other duties as assigned.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

March 15 –   May 17         : Executive Assistant Manager

                                             Rooms Division.

                                             268 key Center Point Ho, Pratunam,

                                             Bangkok, Thailand.

 

·         Assist GM in day to day ho operations.

·         Assign duties to HOD’s and observe performance to ensure adherence to ho policies and established operating procedures.

·         Provide training to staff and HOD’s.

·         Monitor guest feedback on OTA’s.

·         Receives and resolves guest complaints, initiates service recovery whenever needed.

·         Assists in staff recruitment.

·         Assist GM during morning meetings and conducts the morning HOD meeting in the absence of the GM.

·         Property inspection and performs audits on rooms and other operating areas.

·         Provide effective leadership to ho team members.

Jan. 13 – Jan. 15                : Resident Manager.

                                              Verda Hospitality Pvt. Ltd.

                                              Anjuna, North Goa.

Classification: Four Star resort.

·         Work directly with the Group General Manager to manage all activities     of the property, including employees, maintenance, sales and profit/ loss controls.

·         Set goals, motivate/ discipline employees, perform labor expense controls, control general expenses and resolve guest related issues in accordance with the company goals.

·         Coordinate, direct and manage the ho operations to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

·         Direct and manage property operations to assure optimum performance and continual improvement in the five key result areas – guest services, employees, sales & marketing, property appearance and profit/ financial control.

·         Overview HR matters including interviewing, hiring, training, assigning work, counseling and performance appraisals.

·         Ensure that product quality standards are met in all areas of the ho as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the ho.

·         Consistently deliver results that contribute to the mission and overall success of the ho.

·         Oversee the guest service functions to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.

·         Perform other duties as assigned.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

May 10 – Dec. 12            : Rooms Division Manager

                                          The Emerald Forest Ho

                                          Varca, Goa.

Classification : Four Star Boutique Resort.

• Managed the front desk, house-keeping and maintenance teams to ensure that our guests received exceptional service.


• Ensured all guest requests were dealt with efficiently.


• Monitored day to day operations at the front desk and house keeping, ensuring operations were as per ho standards.


• Ensured billing procedures were followed correctly and accuray at all times.


• Ensured reservations were taken correctly and inputted accuray.


• Maximised sales by ensuring that the whole team at the front desk was aware of “ Rate Of the Day” and associated sales targets.


• Closely coordinated with the purchase department with regard to house keeping supplies and negotiating rates with vendors.


• Maintained adequate staffing at the front desk, house keeping and engineering departments as per operational requirements.


• Co ordinated with the HR Manager with regard to recruitment of personnel for all the above departments. Continuous training/ cross training conducted within these departments.

 

 

 

Dec. 06 –             :   Front Office Manager

                                          Baywatch Resort,

                                          Sernabatim, Goa.

Classification : 90 key 4 star luxury resort.

March 05 – Dec. 06         :      Operations Manager                   

                                              Coconut Grove Resort

                                              Betalbatim, Goa.

Classification :  38 key boutique resort.

Jan 02 – Dec. 04             :       Night Manager

                                               Imperial Suites Ho

                                               Dubai, UAE.

Classification : 180 key all suite ho.

Jan 99 – Jan 02                :   Front Office Supervisor

                                           Safir Palace Ho

                                           Kuwait.

 Classification : 142 key 5 star city ho.

                                            

                                 

Jan 95 – Dec. 98             :    Asst. Front Office Manager

                                            Royal Goan Beach Club

                                            Goa.

Dec. 92 – Dec. 94    :             Front Office Supervisor

                                           Sur Beach Resort

                                             Sultanate Of Oman.

Oct. 90 – Dec. 92     :          Front Office Assistant

                                          Majorda Beach Resort

                                          Goa.

Educational Attainments:

Oct 91                    :   B’Com.

                                Goa University

                                Goa, India.

Dec 88                    :  Diploma in Catering & Ho

                                Mgmt. (Inst. Of ; Tech.

                                  Studies, Mumbai)

Jun 89                    :   Diploma in Travel & Tourism Mgmt.

                                   Goa Institute of Mgmt. Studies

                                 Goa, India.  (Govt. of India –

                                   Ministry Of Civil Aviation &

                                          Tourism approved diploma.)

Mar 86                                        :   Higher Secondary Education

Languages                                                                                        :   English, Konkani, Hindi, Arabic

Driving                                                                                                 :    Holding India driving license since 1989

Ho Software                            :   Fidelio/ Opera.

                                                       IDS

                                                       ISG

References  : Mr. Sane Antao,        Director, Ala Goa Resort.

                      Dr. Sidney Moraes,    Director, Sanda Hos Pvt. Ltd.