Joanna

Full CV / Resume

 

CUSTOMER SERVICE REPRESENTATIVE 02/2010 to 12/2019

Dr. Najeeb Lectures | Portsmouth, DM

• Maintained customer satisfaction with forward-thinking strategies focused on ing customer needs and resolving concerns.

• Communicated with over 100 customers' s via daily.

• Provided primary customer support to internal and external customers in a fast-paced environment.

• Recommended Dr. Najeeb online lectures to customers, thoroughly explaining details.

• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.

• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

• Educated customers on promotions to enhance sales.

• Responded to customer requests for products, services, and company information.

• Provided information to customers regarding charge s and loyalty programs and helped to open and activate new s.

 

CUSTOMER SERVICE REPRESENTATIVE 12/2008 to 02/2010

Cabrits Agency | Portsmouth, DM

• Provided currency exchange services to customers.

• Provided cashier duties for over 50 customers daily, providing services for utility payments, MoneyGram payments, and FedEx services.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Assisted customers with FedEx shipping, and special order requests, and arranging merchandise pick-up at other locations.

• Assisted customers by answering questions and fulfilling requests.

• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

• Prepared and submitted end-of-shift reports using Microsoft excel.

• Maintained friendly and professional customer interactions.