Muni

Full CV / Resume

Customer Services Team Leader                                      Green Motion                                   Jan 2017 – Present

Responsible for managing a small team of people and PCN department; working in customer service, rental sales while carrying out other administrative. Duties including;

·         Delivering excellent customer service

·         Proficient in IT

·         Strong literacy skills

·         Creating and updating system bookings

·         Call handling

·         Complaint handling via and

·         Maintenance of Motor Insurance Database and fleet

·         Managing PCN department

·         Processing invoice payments

·         Managing chargebacks

·         Rental agreement auditing from several locations

·         Data entry

·         Providing assistance to the line manager

·         Liaising with a of people and professionals

Administrative assistant (temporary)                    Europcar                              Dec 2015 – Jan 2017      
Responsible for providing support to the administration team; inputting data onto the system, processing parking fines and all related paperwork and post where duties include;

·         Data entry

·         Maintenance of databases and spreadsheets

·         Copying and filing

·         Good literacy, verbal and written

·         Strong IT skills

·         Providing administrational support to the team

·         Other general administration duties

·         Managing penalty fines and speeding notices

WORK EXPERIENCE

RECOVERY Volunteer                    Recovery4wellbeing                       April - May 2016
Fundraiser                                          Iftaar1000   (Ramadan)                                     May 2016

Healthcare Worker                         Rosywood Care Services                               Jan 2014 - Nov 2015        

Responsible for the personal care and hygiene of service users offering daily support in their everyday lives and encouragement to live with dignity and independence. Duties included;

·         Meet and greet clients

·         Providing support to service users through personal care and assistance

·         Encourage and promote well-being and independence for all service users

·         Excellent communication and interpersonal skills

·         Adhering to policies around confidentiality and safeguarding

·         Excellent punctual attendance

·         Completion and competent in all training provided

·         Strong organisational skills

·         Highly intuitive and observant

·         Caring and compassionate in nature

·         One to one support

·         Working with a range of service users from mental to physical disabilities

Multiple Roles (internship)                         BritAsia TV                                         April 2015 – July 2015
Production Assistant, Office Runner, research Assistant, Camera Operator and Editor

Responsible for assisting the producer and production team by co-ordinating studio and on-location film shoots; providing on-going research and acting as camera operator and video editor, where duties included;

·         Providing on-going extensive project and internet research for the production team

·         Co-ordinate studio film time as well as on-set location shoots

·         Editing video footage in Final Cut Pro

·         Keen eye for detail

·         Camera operator/assistant director

·        Liaising with clients and professionals on all levels

·        Answering all incoming calls and forwarding them to the relevant individual or department

·        Providing administrative and personal assistance to the producer and production team

Office Administrator (Temporary)            Care Staffing                     Nov 2014 – March 2015
Responsible for the smooth and efficient running of the main desk, professionally handling all calls and processing applicants registrations while managing invoices, where duties included;

·         Receiving and processing application packs

·         Accurate typing and literacy skills

·         A good all round working knowledge of Microsoft Office

·         Sharing a keen interest in other people and a willingness to learn and help

·         Good working knowledge of Excel and the payroll system

·         Ability to liaise with professionals and employees on all levels

ACADEMIC QUALIFICATIONS

BA Hons               Film Studies                                        Kingston University

A Levels                Film A, Drama C, Art C                    Wyggeston & Queen Elizabeth I College

GCSE                    9 A - C including English/Maths    Crown Hill Community College