MOORY

Full CV / Resume

Glynn MOORE
M: 0405 050 879 | Daylight Entrance, BALDIVIS WA 6171








PUBLIC TRANSPORT PROFESSIONAL

Public Transport Professional with over 13 years’ experience in the Public Transport Authority as a Transit Officer, Senior Transit Officer, Transit Line Supervisor, Summons Investigator, CCTV Operator, Video Recording Officer and Inligence Analyst. I have Demonstrated exceptional customer service skills within the Public Sector, including extensive experience dealing with people from diverse backgrounds. I can Perform above and beyond the role requirements to ensure customer satisfaction, staff support and the achievement of organisational objectives. I have Strong leadership skills, including the ability to deal with challenging situations with composure and tact. I take the initiative to mentor and motivate staff and show them empathy and support. My skill level is varied and vast with IT data systems and programs.







CAREER OBJECTIVE

I would like to develop my career and gain new skills and experiences to give myself longer term employment possibilities. Gain more hours driving coaches and buses. Sustain my current clean driving record and PTD endorsement.






QUALIFICATIONS

Rail Operations Safe Working WTO Level 7 First Aid Certificate
Occupational Health and Safety Practitioner Structural and Visual safety Inspector

Cert. 3 State Local Govt. Management Cert. 3 Transport and Distribution (Rail Operations)
Cert. 4 Transport and Distribution (Rail Operations)

Cert. 3 Security Operations Advanced Driver Skills Training Cert 4 in Horticulture
Heavy Rigid and PTD (clean record)

PROFESSIONAL EXPERIENCE PUBLIC TRANSPORT AUTHORITY

SENIOR TRANSIT OFFICER

Responsibilities




Public Transport Authority Public Transport Authority TSA Training

Murdoch University Public Transport Authority

Public Transport Authority
Centre for Excellence in Rail Training

Murdoch University WAMDL

April 2015 - Present




Current Current 2007

2005 Current

Current

July 2007 2002 2005 Current










Qualification







Institution







Completion Date






                       

•   High level of leadership and communication with staff members of all levels.


•   Mentors and trains staff, including Probationary Officers and Transit Officers.


•   Exercises initiative and responsibility dealing with emergencies, situations and incidents.


•   Carries out procedures and completes checklists for daily, weekly and monthly activities, including but not
  
  limited to weekly audit of pepper sprays, daily security sweeps of premises. Enters detail in to excel.


•   Assists Transit Officer Supervisors as required.

Page 1 of 4 Résumé








Glynn MOORE

•   Maintains orderly conduct of passengers and patrolls public transport to ensure safety and security on transport network.


•   Monitors passengers’ fair compliance to ensure payment of fares and issued infringement notices as necessary; used discretion when needed.


•   Monitors passenger behaviour and made decisions as to appropriate actions.


•   Deals with escalated customer complaints.


•   Writes reports and submissions, attended court as required.


•   Maintains currency with, educated others, and enforced applicable legislation including:

o Public Transport Authority Act 2003 and Regulations 2003 o Government Railways Act 1904
o Criminal Code

TRANSIT OFFICER 2007 -2015

Responsibilities

•   Mentors junior staff including Probationary Officers.


•   Enforces procedures and makes rational decisions when dealing with emergencies and incidents.


•   Maintains orderly conduct of passengers and patrols Public Transport Authority property to ensure safety
  
  and security on transport network.


•   Conducts ticket inspections to reduce fare evasion and issues infringement notices as necessary.


•   Provides exceptional customer service to passengers and stakeholders. Educates passengers about rail
  
  network and deals with customer complaints.


•   Deals with diverse individuals from broad socio-economic and cultural backgrounds. For example, Asians,

Indians, Africans and Indigenous populations.

•   Writes reports and submissions, attends court as required.


•   Ensures safety standards are met and vandalism is prevented.


•   Provides physical assistance to passengers with disability.


•   Maintains currency with, and enforces applicable legislation including:

o Public Transport Authority Act 2003 and Regulations 2003 o Government Railways Act 1904
o CriminalCode

PUBLIC TRANSPORT AUTHORITY

INIGENCE ANALYST / INVESTIGATIONS OFFICER

Responsibilities




(Acting ) June 2013

•   Data entry of incidents and behaviours on the Public Transport System. Implementation of new systems and ideas.


•   Analyses data entry and accumulate statistics.


•   Creates presentations and Reports for Management and Executive.


•   Attends Court to Present evidence.


•   Represents Public Transport Authority at police, community, business and government authority meetings.


•   Improves the systems used for the collation and storage of relevant data to allow for ease of retrieval and ease of
  
  accesses for other authorised staff.


•   Analyses information received in order to identify existing and emerging anti-social behaviour patterns or offender
  
  associations to assist in deploying personnel effectively and to assist in developing strategies for the detection
  
  and prevention of anti-social behaviour and criminal activity.


•   Scrutinises infringement notices and determines course of action in respect to enforceability of infringements and
  
  repeat fare evaders.


•   Collates infringement information & forwards to the Fines Enforcement Registry.


•   Processes incoming correspondence and acknowledgements from Fines Enforcement Registry for issues pertaining to revocations and summonses.

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Glynn MOORE

•   Maintains data-base for tracking court appearance schedules and recording court outcomes and prepares reports as required.


•   Prepares information including Briefs to enable Prosecution Office to deal with impending court matters and writes- off Briefs on completion of proceedings.


•   Prepares and delivers summonses to offender’s places of abode.


•   Responds to internal & external enquiries pertaining to infringement notices and court appearance Summons
  
  matters.


•   Provides administrative support to Transit Officers & Transit Support Office as directed.


•   Carries out as required, such tasks and functions that are within the limits of the employee’s skills and competencies.
  
  PUBLIC TRANSPORT AUTHORITY Acting 2011 – 2012
  
  Control Monitoring Room Operator / Surveillance Images Officer (cctv)
  
  Responsibilities
  
  
  
  •   Co-ordinate and control the retrieval of CCTV digital imagery from trains and stations within the Transperth Train Operations services group as required and ensure their integrity as a source of court evidence is maintained.
  
  
  •   Maintain accurate records of all movements of CCTV digital imagery when transferring to the Police for their use.
  
  
  •   Liaise with Police, defendants, defence counsel and prosecutions’ officers in respect of the viewing or production of CCTV digital imagery and ensure that each of these officers is accompanied for the duration of each viewing.
  
  
  •   Monitors CCTV cameras, base-radio, s and other CMR equipment, to help maintain safety and security at stations/adjoining areas.
  
  
  •   Assesses, evaluates and promptly reports situations related to customer support and security, consistent with CMR Standard Operating Procedures, under the guidance of Shift Commanders or other relevant personnel.
  
  
  •   Responds promptly and appropriay to calls, base radio, system alarms, emergency e calls and/or screen-based digital images detected by surveillance cameras, with follow up action necessary including alerting relevant personnel in event of potentially serious incidents or emergencies.
  
  
  •   Provides information, reports and/or assistance in designated areas of service delivery providing information to assist commuters with special needs, data for maintenance requests, etc.
  
  
  •   Assists and directs customers and staff by using Public system or other CMR technology in the event of an accident, hazard, emergency, incident, systems failure or other situation, to the extent permitted under prescribed procedures and/or as directed by senior personnel.
  
  
  •   Work as part of a team, liaising and assisting CMR colleagues and other authorised personnel with tasks and functions allocated to the CMR, including taking responsibilities for relief in ticketing control duties when TCO’s are not in attendance
  
  
  
  

OTHER EMPLOYMENT/EXPERIENCE










Job Title







Employer







Date









Safety Inspector Parks and Structure GM & Sons Property Maintenance WA Police Service
Electrical TA




City Of Rockingham Business Owner / Operator Assistant Manager
Bright Lighting




2002 – 2007 2000 - 2002 1991 - 1999 1989 - 1991