Mohamad Al Shwayat

Full CV / Resume

WORK EXPERIENCE Hospitality Trainer HTMi SA [ 11/09/2022 – 11/11/2022 ]

City: Abha & Mecca Country: Saudi Arabia

Delivering different and multi-diverse tourism and ho management training courses such as ho operation management, event management, sales techniques, specialized English in travel agents, specialized English in ho and catering, and specialized English in management.

Front Office Agent Red Rose " The Conroy Boutique Ho" [ 01/09/2021 – 05/09/2022 ]

City: Amman Country: Jordan

Opera PMS Performing all check-in and check-out tasks. Managing online and reservations. Informing customers about payment methods and verifying their credit card data. Perform all check-in and check-out tasks Manage online and reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our ho, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments

Document Translator and Interpreter Hidroconstructia [ 01/06/2018 – 01/09/2018 ]

City: Amman, Karak, Dead Sea Country: Jordan

Reading documents writing and editing copies preparing summaries Developing s and building relationships among employees in the company

Research assistant in university Yarmouk University [ 01/01/2015 – 01/01/2016 ]

Mohamad Al Shwayat Nationality: Jordanian Date of birth: 06/05/1991  (+962) 775414502 (+966) 595932479  :  : Um Summaq, Prs Badiah building 2nd Floor, Amman (Jordan) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 1. 2. 3. 4. 1 / 4 English LISTENING B2 READING C1 WRITING C1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 Romanian LISTENING A1 READING A1 WRITING A1 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1 French LISTENING A1 READING A1 WRITING A1 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1 City: Irbid Country: Jordan Conduct literature reviews Conduct Previous studies Prepare questionnaire Prepare interview questions Summarize interviews Collect and analyze data EDUCATION AND TRAINING Master of Tourism and Ho Management/ Travel and Tourism Yarmouk University [ 01/01/2014 – 09/09/2017 ] : University Street, Near from Al Nassim Square , 21163 Irbid (Jordan) Erasmus+ Program Universitatea de Științe Agricole si Medicină Veterinară a Banatului, Timisoar [ 10/02/2017 – 15/07/2017 ] : CALEA ARADULUI TIMISOARA JUDET TIMIS ROMANIA, 300645 TIMISOARA (Romania) Bachelor of Tourism and Ho Management/ Tourism Guiding Yarmouk University [ 01/02/2009 – 25/02/2013 ] : University Street, Near from Al Nassim Square , 21163 Irbid (Jordan) LANGUAGE SKILLS Mother tongue(s): Arabic Other language(s): DIGITAL SKILLS My Digital Skills Microsoft Office / SPSS / Opera PMS / Design 1. 2. 3. 4. 5. 6. 2 / 4 PUBLICATIONS DESTINATION ATTRIBUTES AT AJLOUN NATIONAL PARK AS PERCEIVED BY LOCAL EXCURSIONISTS. [2017] Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol . 2017, Vol. 19 Issue 1, This study aims to assess local excursionists' perception of tourism products at Ajloun National Park in Jordan. It undertakes five determinants; infrastructure, facilities, price, natural attractions, and relaxation. The study used the quantitative approach. For this purpose, 200 questionnaires were distributed, 163 were analyzed. The results showed that all five attributes were positively perceived by respondents. However, the most positive perception was towards the relaxation followed by the location. International Student’s Perception toward Educational Tourism at Yarmouk University [2017] AL-Shwayat, J Tourism Hospit 2017, 6:1 DOI: This study examines international students’ perception toward educational tourism at Yarmouk university through investigating the relationship between students’ perception and tourism attributes namely, infrastructure, facilities, people traits, and cost and bank services. After that, literature and previous studies that are relevant to site background, educational tourism, students' perception, and international students were reviewed. In order to achieve the research objective, the qualitative method was used by designing more than 30 statements of semi-structured (in-depth interviews). In addition, the content of interviews was analyzed by the Tesch approach which categorized interview content into main four themes, categories, and sub-categories. Moreover, the majority of international students' perceptions have been influenced positively by infrastructure, Facilities, people traits, and “cost and bank service”. RANKS Bachelor, 3rd Master, 1st CERTIFICATES AND TRAINING Hospitality Management Studies - Ho Operations [ 01/01/2022 – 01/02/2022 ] Course Details This course begins by introducing you to ho ownership classifications such as management contract enterprises and franchising. The course also covers the organization of ho departments, their functions, and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out of guests. Entering a newly made-up ho room is always a joy to behold, thanks to the housekeeping department. This course will tackle the different housekeeping positions, such as room attendants, cleaners, and supervisors, and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other ho departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hos to enhance inter-departmental communications. 3 / 4 Supervision Skills - Managing Employee Performance [ 01/01/2022 – 01/02/2022 ] Make motivating and managing employee performance in the workplace easy, with this free online course. This course will first introduce you to the different theories of motivation such as Maslow's hierarchy of needs which includes food, safety, love, and self-esteem, as well as the ERG theory which includes existence, relatedness, and growth. You will also cover processed-based theories, reinforcement theory, and goal setting theory. You will learn how and when to provide supervision for both staff and volunteers as well as how to help staff to grow. Next, you will learn about conducting performance reviews and how to use performance appraisals in a motivational way. You will study the 70:20:10 rule and learn how to correct performance problems. You will look into performance management, study the benefits of coaching, and learn the five different types of problem solutions. You will also learn how to deal with conflict within a work team, how to manage bullying, and the importance of the Ladder of Inference. A workplace is composed of employees of different personalities and cultural backgrounds. This makes management and supervision a test of skill and patience. This employee performance management course will teach you practical supervision skills as well as goal setting and motivational theories that will be useful for your supervision and management duties. This will not only help you promote a healthy work environment, but also help your team to grow and be happy and productive in their work. So why wait? Boost your supervision skills, today. 4 / 4