MJ

Full CV / Resume

Marjorie Miller

ESL Teacher at Padungpanya School



Summary

Proactive, results-driven professional with a successful background in developing marketing strategies to drive results. Brand planning, press outreach, communication and sales marketing.

Focused skills in creating and executing marketing plans, data driven analysis, boolean coding and communication outreach strategy.

Well-versed in Basecamp, Social Media Outlets, Microsoft Office, Media Monitoring, Media Databases, Sprout Social, Meltwater, Excel Pivot Tables and correlation analysis, creating and analyzing data reporting. Comfortable with Bronto, Google Analytics, Google Ad Words, MailChimp and Weebly.

Experience

ESL Teacher

January 2018 - Present

Conduct lessons encompassing a range of skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening

- Facilitate small group activities emphasizing critical learning
- Contribute constructive feedback to program structure and management procedures - Demonstrate methodology to faculty through mock lessons and skills workshops
- Evaluate students monthly via academic reports

Manager, Client Success at Meltwater

October 2016 - December 2017 (1 year 3 months)
As an manager, my role was to work directly with each of my clients to help them understand their

markets, engage the with the media and master the new social business environment using the Meltwater tools.

Key Accomplishments:
- Managed a $1MM+ client portfolio
- Maintained an average of 81% retention rate and +1% net annual portfolio increase







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- Consulted clients across numerous industries including Technology, Education, Entertainment, Tourism, Real Estate, Commercial Aviation and Government on Media Reporting, Press Outreach, Newsletter Distribution and Social Media Engagement

- Directly supported clients with using the Meltwater tools and media strategies

Brand Manager, Fitness Division at Implus

October 2015 - October 2016 (1 year 1 month)
Champion, protector and owner of the Perfect Fitness brand. able for brand messaging,

communications and customer experience; I develop and translate strategies into actionable tactics to drive results.

Key accomplishments:
- Grew social media following by an average of 69%
- Doubled accessory line business in second year launch
- Managed 42 skus
- Produced first ever brand standards and product catalogs - Managed new product line launch at WalMart

Global Project Management, Brand Development, Media Planning, Event Planning/Activation, Retail Packaging, Social Media Marketing, Marketplace Analysis, Partner Relationships, CRM Strategy and Execution, Content Creation, Product Development, Retail Packaging, Business Analysis, Strategic Planning, Research

Senior Analyst at R2C Group

January 2015 - October 2015 (10 months)
As a Senior Analyst for R2C Group, a creative and media agency, I was the liaison between the client and the

agency responsible for building a trusted partnership with the client as well as with internal teams to ensure communication flowed effectively.

Key accomplishments:
- Planned $20 Million + annually in domestic and international media
- Planned and executed successful multi-year creative re-brands with clients including TaxACT, Wargaming,

Sungevity and Miracle-Ear

Analyst at R2C Group

January 2013 - January 2015 (2 years 1 month)
As an analyst at R2C Group I was responsible to getting into the nitty gritty details of the data. I have an

expert knowledge of excel, the use of pivot tables and calculating correlations which I used to l stories with. I am a master at pinpointing trends and executing optimizations to get the best results for the campaign.






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I assist the management team with day to day needs and ensure effective communication between all teams from creative to media and ing.

ler at Bank of America

January 2012 - December 2012 (1 year)
As a ler at Bank of America I created connections and developed rapport with customers to provide

outstanding, personalized service. I managed relationships with customers to understand their top financial priorities and to uncover products and solutions that will benefit them which enabled me to exceed sales goals by influencing customers to learn about products/services that benefited them each month.

Retail Sales Associate at T-Mobile

September 2011 - January 2012 (5 months)
As a retail sales associate with T-Mobile, USA I was responsible for assessing needs and concerns with the

customers while building genuine relationships which included educating and offer solutions that pave the way for additional T-Mobile sales. I expertly found just the right plan for the customers, and then making sure they were primed for success throughout the customer on-boarding process. I supported my team, keeping the store looking its best, and always ensuring my knowledge of T-Mobile technology was up

to date. I was responsible for monitored sales monthly and met rigorous upgrade, activation and contract renewal quotas maintaining an above average quota while providing world class customer service.

Senior Representative at T-Mobile USA

September 2010 - March 2011 (7 months)
At T-Mobile I co-managed a team of 15 representatives assisting with training, development and analytics of

sales tracking.

Key Accomplishments:
-Improved overall sales metrics by +5% -Aided in the promotion of 2 representatives

Customer Loyalty Representative at T-Mobile

October 2005 - March 2011 (5 years 6 months)
I mastered customer service skills and focused on building customer loyalty and retention through timely and

effective one call resolution, increased revenue through the execution of various sales initiatives.

Key Accomplishments:
- recognized as being in the top 5% of all customer service representatives nationwide 4 years in a row!

Customer Service Representative at T-Mobile

December 2004 - October 2005 (11 months)
Assisted with general customer care call requests, exceeded goals of customer service delivery.







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Education

Portland State University

Bachelors of Science, Business Marketing, 2011 - 2012

Chemeketa Community College

AAOT, Business Administration, 2007 - 2010







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Marjorie Miller

ESL Teacher at Padungpanya School



Marjorie on LinkedIn