Miguel

Full CV / Resume

Miguel Rozo

Summary Spirited traveler that likes to work at hoss around the world in order to gain hands on experience in the hospitality and traveling industry. 

 

Experience

Social Media, Marketing and Communications Manager   Fair and Square Hos  06/2018 – present (Belgrade, Serbia)

• I am in charge of creating the relevant content to reach out to the Hos's guests and potential guests and create and manage all published content (images, video and written content ).


• I monitored, listen and respond to guests when they have questions, comments, or want to know anything about the hos


• I conducted online advocacy and open stream for cross-promotions.


• I oversee the design of all the graphics and media material for social and promotional use (ie: Timeline cover, profile pic, posts, Instagram posts and stories).


• I designed, create and manage promotions and Social ad campaigns.


• I compiled a report for management showing results (ROI).


• I became an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate. • I monitored online reviews and respond accordingly.

 

Receptionist/Barman/Photographer     Hos Roots    12/2017 – 06/2018  (Tilburg, Netherlands) • Assist guests with check in and check out process 

• Assist guests with touristic city information


• Open and close bar 


• Serve drinks and keep consuming tab of guest 


• Close and consolidate cashier at the end of the day


• Assist with housekeeping and set up and turn down breakfast buffet


• Take photographs of different rooms, events, guest activities and hos activities


• Hos receptionist & Tourist Guide      Hos Sla Di Notte    10/2017 – 12/2017 (Belgrade, Serbia)


• Check in & Check out guests


• Keep daily of Hos activities


• Help guest with tourist excursions 


• Help develop new check in & out process using & hosworld systems


• Take guest for city tours, pub crawls and city activities Waiter apprentice      Augusta Ho & Spa         07/2017 – 09/2017 (Sanxenxo, Spain)


• Set up restaurant before opening 


• Assist waiters with food and drinks orders 


• Deliver drinks to tables.


• Assist waiters with food orders 


• Pick up plates and glasses


• Deliver dessert and closing drinks 


• Assist with clean up and restaurant closing  
  

Social Media Customer Care Specialist     Banner Health         04/2017 – 06/2017 (Mesa, AZ)

• Respond to patient online  inquiries, comments, messages, tweets, complains on , Twitter, Google +, Yelp and .


• Proactively solve issues and foster trust with our patients and staff. 

 

• Send patients' comments or complains to the Patient Relations department. 


• Work cross-functionally with, Marketing and other teams to ensure a cohesive voice of support.


• Effectively communicate customer issues to leadership, Marketing and Patient Relations teams and assist in finding quick resolutions.


• Identify common or recurring errors, taking a proactive step to troubleshoot issues and prevent these from happening in the future.


• Track every patient interaction online (Comments, Tweets, Messages, s, Reviews) for a monthly analytics report.


• Follow up frequently with customers throughout the life of their complaint resolution.
  

Social Media Manager       Maricopa Community Colleges District         04/2015 – 02/2017

In the past year and a half, I have helped support the Maricopa Community Colleges District’s social media presence online by managing their , Twitter, Instagram, & YouTube social media s, also I produced & edit photographs, videos, and audio clips that enhanced their social media presence.
Aside of the social media task of research, craft, scheduled & post content, I was part of the editorial team that publishes the internal district newsletter (The Maricopan). I was also responsible for some of the communication content that goes out to the media in the form of Press Releases. 

Besides the responsibilities described above I was also responsible for: 

• Monitor, listen and respond to users in a “Social” way while cultivating and holding the principles of the organization


• Conduct online advocacy and open stream for cross-promotions.


• Develop and expand community and/or blogger outreach efforts.


• Oversee design (ie: Timeline cover, profile pic, thumbnails, Twitter profile, and blog).


• Design, create and manage promotions and Social ad campaigns.


• Have become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.


• Monitor online ratings and respond accordingly.


• Monitor trends using social media tools, applications, channels, design, and strategy.


• Identify potential threats and opportunities in user-generated content surrounding the business. 


• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns.


• Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. 


• Analyze, review, and report on the effectiveness of campaigns in an effort to maximize results.


• Grew Instagram "followers" to from 40 to over 900 within the last three months


• Some examples of my photographic work for could be found on our Flickr page

 

Editor In Chief                  The Age Of Metal zine                     04/2011 – Present

• I write reviews of new album records for the zine.


• I handle the social media outlets & press for the zine.


• I also do all the audio and video editing for interviews, reviews and news before they get published on the zine.


• I do part of the concert photography at the shows we cover.

I grown the social media outlets of the site from 0 to over 5500 followers in , 3000 in Twitter, 1000 in Instagram, and engaged more than viewers in YouTube per month.

Metal/Hard Rock Director    The Blaze 1330 am (Arizona State University)    08/2010 – 04/2011

• I selected and distributed interviews with national and international artist in the metal scene between radio DJ’s,


• I received and distribute promotional new records between radio DJ’s for airplay and album reviews, 


• I handled the radio station's social media outlets & press for the rock loud department, 


• I delivered charts entry reports weekly to CMJ with rotation and added playlists,


• I maintain open communications between record labels & PR companies for radio station requests and collaborated on the promotions street team for the radio station.

International Client Relations             DHL Express                            06/2009 – 11/2010 

• I answered calls and resolve customer questions about shipping, track, locate packages and drop off locations across the United States and the World.


• I scheduled shipments and pickups nationwide, and guide costumers in the use of internet shipping tools. 

Education

Arizona State University                            Tempe, Arizona                     2009 -2011 Bachelor’s Degree, History of Latin America 

Skills

• Project Development


• Strategic Planning


• /Twitter/Tumblr/YouTube/Wordpress


• Final Cut 


• Adobe Audition 


• Lightroom


• PR


• Bilingual: English/Spanish