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Matt 🙂

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Music Theatre Work Language Teaching Hospitality Volunteering Restaurants / Catering

Matthew Conte

28

Male

member since May 19 2019

Canadian

My skills

Most of my experience lies in customer service and customer experience. I've spent many years learning how to embrace the human connection and how to tweak my interactions with others so that I can be able to talk to almost anyone I come into with. I currently work as a flight attendant with experience as a supervisor at Starbucks and a cook in a restaurant.

Languages Spoken

English (Mother Tongue) Italian (Medium) French (Medium)

Full CV / Resume

Hello there,

I've attached a link to my LinkedIn profile which has a much nicer and cleaner appearance. Please feel free to have a look! Thank you so much.


Determination, enthusiasm, and self-motivation; all executed with positivity and a big smile! My goal is to embrace and empower the human connection. Leading, changing, and adapting to today’s ever-changing world are things I strive to accomplish.


Experience

Sunwing Airlines Inc., Toronto, ON—​Flight Attendant

NOVEMBER 2018 - PRESENT

●  Constantly maintaining extremely high safety standards to ensure each and every flight is safe and enjoyable.

●  Extensively trained on various emergency procedures including unprepared and prepared land and water landings.

●  Able to de-escalate situations onboard with a calm demeanor even under high stress situations.

●  Constantly prepared to conquer any task given at 36,000ft, from medical emergencies, to emergency evacuations, threats, unruly passengers, and everything in between; all with confidence and a big smile!

Starbucks, ​Toronto, ON — ​Barista Trainer/Shift Supervisor

APRIL 2016 - SEPTEMBER 2018

●  Took on the role as a supervisor for 8 months where running the shifts and acting as the manager on duty were daily duties. This included reinforcing the Starbucks standard to fellow partners, executing store operations, and ensuring every customer walks away with a smile and a positive experience.

●  Important daily responsibilities vary from cash handling to leading a team of baristas and delegating tasks in order to run a smooth and efficient floor.

●  Customer service is a huge aspect of this job as connecting with customers is an ongoing and necessary activity throughout the day.

●  Constantly up-selling and positively impacting sales.

The Rectory Cafe, Toronto Islands, ON— Line Cook

JUNE 2015 - DECEMBER 2015

●  Accuracy and speed used daily in executing assigned tasks.

●  Provided support to the head chef by preparing and plating salads and main dishes, as well as periodically running the kitchen when the chef or sous chef was absent.

●  Trained new line cooks to attain and acquire the skills necessary to meet the restaurant’s standards.

About Me

Hey there! Hope you're doing lovely 🙂 My name is Matt and I am second generation Canadian living in Toronto. I am of Italian descent (you can l by the amount of food I eat haha). I am currently living life as a flight attendant and loving every second of it. If I had the option, I'd never stop travelling. I do it for work and I do it as a hobby. I'm compley in love. Whenever I have free time, I use a lot of it to plan my next trip or to research destinations I'd like to visit. In my earlier years, I performed quite a bit! I was in quite a few musicals throughout high school, and continued in college. I was classically trained for a year in opera, and I continue that as a shower singing, with the odd wedding or funeral here and there! A few years ago I graduated from Culinary school, which was quite an amazing experience. I worked in a restaurant for a little while before deciding to work at Starbucks and focus on achieving my dream of becoming a flight attendant. In 2017 I travelled to Haiti to teach English to adults. It was the most amazing, humbling and life-changing experience I've ever had. Travelling hasn't been the same since. In a nutshell about me, I try to live my life with humility, kindness, and contagious positivity. I live to embrace the human connection through empathy and love. I don't stop smiling and I try to make others smile as well. Life's beautiful and marvellous and people are amazing. I truly believe that there is so much good out there and there are so many generous and kind people. Anyways, thank you for reading this! I hope it gives a little insight on who I am. 🙂

Where I am available for work and when

Available for work - Travelling - not available

References