Maya

SKILLS

• 10+ years of customer service knowledge and experience that demonstrates a customer-centric approach 


• Proficiency in Microsoft Word, Excel, Powerpoint, Adobe Photoshop, and InDesign


• Extremely resourceful and enthusiastic


• Ability to contribute expertise and conduct leadership directives at appropriate times


• Well-developed in decision-making, time management, written and verbal communication skills


• Demonstrates exceptional professional customer service skills

ACHIEVEMENTS

• Oxford Properties 2019 Shopping Centre's Experiential Business Concept Excellence Award


• Awarded by management as the lead salesperson for surpassing the winter sales quota


• Successfully raised over $1,000 - with the proceeds donated to Youth Without Shelter, Toronto

EDUCATION

Fashion Arts and Business Diploma

Humber College Institute of Technology & Advanced Learning, Toronto, ON 

January 2018 - April 2020 

Relevant Courses: 

• Social Media Marketing and Promotion 


• Photo Styling and Display Techniques 


• Event Planning and Budgeting


• Sales and Presentation Strategies 


• Ethics and Sustainability 


• Global Retail Operations

PROFESSIONAL EXPERIENCE

Assistant Property Manager, Waiheke Escapes, Waiheke Island

September 2023 - July 2024

• Oversee the rental,cleaning, maintenance and management of 30 holiday homes on Waiheke Island 


• List properties on numerous sites, take and edit photos and write individual copy for advertising purposes 


• Supported the administrative functions of the office, including answering s, managing s, and organizing documents, while maintaining the work to be available 24/7 for urgent matters


• Provided realtors with accurate property appraisals to facilitate sales and rentals, enhancing the decision-making process and marketability of the properties


• Assisted in resolving guest complaints and issues promptly, enhancing guest satisfaction and retention


• Received accolades in guest reviews for exceptional customer service, attentiveness, and swift resolution of issues, reflecting a commitment to excellence and high guest satisfaction

Senior Server, Wild On Waiheke, Waiheke Island

 February 2023 - September 2023

• Ensures prompt and courteous attention to customer needs while providing superb customer support


• Serves a high volume of customers and is entrusted with important clients and large groups


• Frequently assisting colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience


• Upholding sanitary and safety standards in completing all tasks


• Advising customers on different menu options in both food, beverage, and options for special dietary requirements 


• Entrusted by management to utilize  creative abilities to design promotional advertisements for weekly specials and events

Experience Coordinator, Fairmont Jasper Park Lodge Spa, Jasper AB

July 2021 - January 2023

• Managed the master calendar and scheduled appointments for seventeen service providers with Book4Time software


• Maintained ongoing communication and collaboration with ho departments to achieve high levels of customer service excellence


• Worked directly with the butler team to provide an exemplary level of personalized service to VIPs, media representatives, and valued ho patrons


• Created extra-special moments for guests at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc


• Performed a variety of clerical work involving standardized forms, reports, s, and procedures using established instruction/routines


• Consistently met monthly sale goal of $2500 while offering personalized customer service

Supervisor, Zulu and Wolfe, Ottawa ON

September 2020 - May 2021

• Counted down, balanced multiple cash drawers, and assisted with daily deposits


• Connected with customers to improve their shopping experience, including making educated product recommendations


• Delegated daily tasks to team members to optimize group productivity


• Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews


• Opened and closed boutique independently every day


• Collaborated with the store owner to analyze trends, identify consumer demand and forecast seasonal trends 

Wine Merchant/Key Holder, Wine Rack, Ottawa ON

September 2020 - May 2021

• Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current


• Accuray processed dozens of transactions per hour


• Sold various products by explaining unique features and educating customers on proper wine and food pairings


• De-escalated problematic customer concerns while maintaining a calm, friendly demeanor


• Conducted end-of-day banking and reconciliation


• Provided friendly service to all patrons


• Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of trucks

OfficeAssistant, Totem Resorts, Sioux Narrows, ON          

May 2019 - August 2019

• Performed opening and closing duties to ensure a clean office


• Maintained an in-depth knowledge of the resort and the local area to answer clients' questions 


• Providing expedient clerical/administrative assistance


• Managed the booking and billing of guest reservations


• Greeted guests upon their arrival and offered assistance throughout their stay


• Registered guests with a provincial fishing license upon arrival


• Commended for creating the in-house flyers to communicate management’s vision

References available upon request