LuNeicia (Looney-see-ya)

Full CV / Resume

SUMMARY
Technical support professional with experience in interacting face-to-face with staff. Three years of providing customer service over the . Driven to clearly understand problems and find comprehensive solutions through the use of problem solving skills, knowledge, research and consultation with other technical support staff. Actively acquiring new skills to continue providing the best solutions to meet the needs of the user and organization.


TECHNICAL SKILLS

PC moves
Preventative maintenance
Hardware/Software configuration, service, and support
Data backup and encryption
Hardware troubleshooting and replacement
Network Troubleshooting
TCP/IP configuration


Printer installation and configuration
Scripting software installs and configuration
Operating Systems - Mac OS, iOS, and Microsoft Windows 7/10
Software and Applications - Microsoft Office Suite, Windows Server 2008 r2, Remote Assistance, Remote Desktop, Symantec Backup Exec, Active Directory – add/delete s, reset passwords
EDUCATION
University of Houston, Houston, TX
Bachelor of Science

CERTIFICATIONS
Microsoft Office Specialist: Microsoft Outlook
CompTIA Network+, expired
CompTIA A+ IT Technician
HDI: Desktop Support Technician
Dell Certified: Notebooks, Printers, Servers, Desktops


PROFESSIONAL DEVELOPMENT
Database Administration
Microsoft Windows 7 Enterprise Desktop Support Technician
Team Leadership
Exam 70-697: Configuring Windows Devices

RELEVANT EXPERIENCE
Alief Independent School District
Houston, TX 2014 - Present
Campus Support Technician/District Technician
Act as the primary provider of on-site technical support for all campus related technology issues
Install, configure, and support client hardware and operating system software
Support server operation systems
Performs software and hardware upgrades
Assist clients with understanding and adhering to department policies and procedures
Plan and manage server disk space
Perform regular data backups and recovery procedures
Coordinate the annual cycle of upgrading and proper disposal of outdated equipment
Liaise with outside vendors to coordinate campus technical support as needed
Participate in an on-call rotation
Train clients on the use of specialized software
Create and configure user s in Active Directory
Support team members with campus projects as needed
Maintain, update, and configure eight Macbooks and 240 iPads
Clear Creek Independent School District
League City, TX 2012 - 2014
Campus Technician
Provide Tier 1 technical support for campus based voice, video and data systems.
Provided technical support to users in person, over the as well as using remote assistance software
Trained district personnel on proper procedures and operation of district network, software and equipment
Documented and prioritized all requests received via , in person or issue tracking software
Provided customer service and response to service requests based on situational and departmental priorities
Advised leadership of my team’s progress by submitting weekly project status updates
Installed, maintained, repaired, updated and upgraded new and existing technology equipment and peripherals
Setup and supported audio visual equipment for presentations, conferences and events
Deployed and updated software images
Installed software and updates on district computers
Maintained and updated inventory
Developed and executed a plan to upgrade all teacher computers to Windows 7 with minimal loss of instruction time

OTHER EXPERIENCE

Pasadena Public Library
Pasadena, TX 2012 – 2012
Library/Computer Assistant
Supported users in printing and creating Microsoft Office documents
Educated users on the use and installation of computer equipment
Recommended software, sites, equipment that would allow the users to meet their objective using technology