Eva

Full CV / Resume

SUPPORT AGENT; ROLLING SQUARE –(Swiss company)- Dec 2020 to July 2022.

Customer Support.

Support/Communication

Checking order status.

Attending to product questions from different customers.

Social media management support .

Online chat Support, screen share

Work in Zendesk,Indiegogo,Shopify

Administrative support

Conflict out of the box resolution ideas

Brand and product promotion.

Digital marketing.

 

ADMINISTRATION/PA. MANAGER – Citadel Advocates Dec 2019 to Dec 2020.

Overseeing salaries and benefits

Handling budgets.

Billing and collections.

Managing staff and facilities.

Maintaining the library and office records.

Recruiting attorneys.

Doing legal research.

Social media management

Coordinating client marketing.

UPlan and coordinate administrative procedures and systems and devise ways to streamline processes.

Recruit and train personnel and allocate responsibilities and office space

Assess staff performance and provide coaching and guidance to ensure maximum efficiency.

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons ( electricians)

Organize and supervise other office activities (recycling, renovations, event planning etc.).

Ensure operations adhere to policies and regulations

Keep abreast with all organizational changes and business developments.

 

Personal Assistant.(Our duties here, we all know are different depending on the person one is working for.)

Monitoring a reporting manager’s and responding if required.

Preparing communications on behalf of a manager.

Answering calls.

Organising travel and itineraries

Organising and planning meetings.

Taking notes and writing minutes during meetings.

Conducting or preparing any research that the reporting manager may require.

Various ad hoc requests

 

GENERAL MANAGER DARONS - Enterprise Aug 2018 to 2019.

Plan, coordinate and manage all business operations to achieve corporate goals.

Marketing; Digital marketing, on ground marketing, social media management.

Customer research.

Develop and implement business plan for profitability.

Assist in budget preparation and expense management activities.

Evaluate the effectiveness of marketing program and recommend improvements.

Develop strategies to improve overall quality and productivity.

Generate business, cost and employee reports to management.

Schedule regular team meetings to discuss about business updates, issues and recommendations.

Respond to employee and customer concerns in timely manner.

Provide direction and guidance to employees in their assigned job duties.

Determine staffing requirements and ensure that office positions are filled promptly.

Assist in employee recruitment, training, performance evaluation, promotion and termination activities.

Manage orientations and exit interviews for employees.

Ensure that employees follow company policies and procedures.

Manage administrative, logistical, human resources, and ing services to support company operations.

customer inquiries promptly and professionally and ensure customer satisfaction.

Identify business opportunities with new and existing customer.

 

ADVERTISING ASSISTANT ROOFINGS GROUP Jan 2011– July ,2018.

Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.

Promoting equality and diversity as part of the culture of the organization; liaising with a range of people involved in policy areas such as staff performance and health and safety through communication.

Marketing; Digital marketing, on ground marketing, social media management.

Customer research.

Brand image uphold and representation and building.

Developing and implementing various product,brand and promotion campaigns.

Developing and implementing public relations communications.

Drafting, projection, evaluation, implementation and monitoring of media budgets.

CSR projects, Events, and press conference management

Brand and product electronic media\social media campaign management.

All company brand and product media management, both digital and print, outdoor and indoor.

Holding department meetings. training, workshops and seminars.

Product, brand, customer care market deep stick research.

In charge of all advertising and promotional items and management of advertising store.

Negotiating better prices with suppliers.

Proper update stock inventory and filing.

Planning, implementing product and end of year road activations.

Monitoring competitor's stand VS companies on the market.

 

ADMINISTRATIVE ASSISTANT MANAGER ALLIANCE MEDIA AGENCY Jan 2006 - Dec 2008

Workload involved extensive coordination with the whole of Alliance community which is Headoffice in South Africa and the greater Africa where we operate.

Coordinate schedules taking priorities into , monitors changes, and communicates the information to appropriate staff, inside and outside the immediate work unit, including stakeholders.

Marketing; Digital marketing, on ground marketing, social media management.

Customer research.

Provide full range of administrative support, , word processing, faxing, scanning, making travel arrangements, scheduling of video conferences and providing assistance on team presentations, photocopying, meetings coordination, various events planning.

Retrieve information from various sources, library, internet, database, publications and journals. Liaise with internal and external clients to schedule events and services.

Update distribution list such as staff, emergency information, assignments and travel staff list.

Act as link between Headoffice,country office, staff and clients.

 

GUEST RELATIONS MANAGER /CUSTOMER CARE SERVICE Oct 2003 - December 2005

Monitoring, making and taking incoming calls from both customers and the gangs sent out on duty.

Brand image uplift and frontoffice management.

Training front desk staff.

Monitoring housekeeping services in each room and ho atlarge

Quick problem-solving skills to keep guests happy.

Monitoring all ho bookings and check outs plus airport picks/drop off.

Picking up incoming priorities (water bursts) and making job packs.