Anastasiya

Full CV / Resume

+7 (967) 801-91-41


medical center

Incoming calls, advising clients on the services rendered in person and by , direct sales, contracts, follow-up and case management, building partnerships, processing of returns and complaints, conducting presentations and office and field activities, interaction with suppliers and partners, organization of the office, paperwork and record keeping in text and electronic format. Implementation of sales plan. Outgoing calls to the customer base, customer support. Building of groups for training.

Thai Way luxury spa

Administrator.
Staff supervision and discipline , cleanliness , provision of spa everything necessary for work , work with VIP- guests from the stage of the meeting up to the calculation , consulting procedures and sales. Maintaining VIP- service standard .


Medical centre

Head of development department
Expanding the range of services of the organization, building a new partnership, company presentations, working with suppliers, searching alternative sources of advertising, creating motivation programs for staff

International medical and phsycological union "Doctor Bormental"

Senior Sales Consultant
Incoming calls, advising clients on the services rendered in person and by , direct sales, contracts, follow-up and case management, building partnerships, processing of returns and complaints, conducting presentations and office and field activities, interaction with suppliers and partners, organization of the office, paperwork and record keeping in text and electronic format. Implementation of sales plan. Outgoing calls to the customer base, customer support. Building of groups for training.

Ho "Slovakia"

The manager of the restaurant hall
• Communication with guests, adoption of pre-orders
• Coordinating the work of all the staff. Load distribution, control of discipline and quality of work
• Ensuring the restaurant with all the necessary for work
• Interaction with other parts of the organization
• Organization of VIP-service, outreach, katering
- Management of a team of up to 30 people
- knowledge of europian cuisine

Education:

Saratov Chernyshevsky State University, Saratov
Faculty of Philosophy Философский факультет, post graduated studies
2005 Saratov Chernyshevsky State University, Saratov
Faculty of history and international relationship Факультет истории и международных отношений, manager of tourism and social service, an interpreter of professional communication

Trainings held:
2014 Sales training

2011 Sales and partner relationship
manager of partner relationship and teambuilding, sales manager
2010 B2B, pesronal development training, negotiations

No bad habits
- Translator Degree in Professional Communication
- Graduated with honors
- A series of articles in the collections produced by the Department of Philosophy
- Fluent English, Spanish vocabulary
- Presidential Scholarship (while studying)
- Knowledge of the standards of service, the specifics of the kitchen and waiters work
- good knowledge of bar work and beverages
- Work experience in restaurants with different cuisines, mainly European (Italian also)
- start-up project experience

Held a of sales training, e negotiation and creating partnerships with clients.