@kigongo
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Charles Kigongo
37
Male
member since Nov 15 2024
Ugandan
My skills
Teaching,
customer service, and counseling.
Each of these skills independently plays a vital role in my journey."
"These skills complement each other beautifully. Teaching nurtures curiosity. Customer care fosters connection. Counseling promotes well-being. "In a world that values skills, mine create a holistic approach. Together, they empower others. In most cases i apply the three skills i posses for incredible out comes.
Languages Spoken
English (Advanced) Swahili (Medium)Full CV / Resume
Work Experience
January 2022 : Business Lead Manager King CharlesTours&Travel Kampala, Uganda
· Building strong relationships with leads
o Staying organized and using technology effectively
o Continuous learning and adapting to new strategies
o Setting realistic goals and measuring success
February 2022 To Date: Seasonal English Instructor Ssingo students Centre Kyankwanzi, Uganda
· Drawing Teaching Schemes
· Delivering Lessons to High school students
· Assessing Learners
March 2015 – August 2020: Customer service Supervisor Entebbe Handling Services Kampala, Uganda
§ Arranging trainings for fresh workers and refresher courses for general staff in both the operating systems and standard operating procedures
§ Supervise the passenger check in process and issuing them with boarding passes
§ Having all booked passengers in the system checked in to their rightful final destinations with their luggage
§ Advising passengers and giving them information about their flight
§ Assisting passengers through all their check in, immigration and boarding formalities
§ Assisting transit and transfer passengers especially those that are not familiar with the airport.
§ Retrieving the system passenger manifest for all passengers on board.
§ Sending flight reports to the flight destination and flight headquarters.
§ Training new staff and offering refresher course classes
December 2012 – February 2015: Customer Service Agent Entebbe Handling Services Entebbe, Uganda
· Improving customer service experience, create engaged customers and facilitate organic growth
· Take ownership of customers issues and follow problems through to their resolution
· Set a clear mission and deploy strategies focused towards achieving it.
· Developing service procedures, policies and standards.
· Keeping accurate records and document customer service actions and discussions
· Analyse performance statistics and compile accurate reports
· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
· Keeping ahead of the company ’s developments and apply best practices to areas of improvement
· Control resources and utilise assets to achieve qualitative and quantitative targets
· Adhere to and manage the approved budget of the company
· Maintain an orderly workflow according to priorities
About Me
Volunteering. It's not just about giving back; it's about connection. Every hour spent helps someone in need.
Travelling is my passion, exploring new opportunities, environment and appreciate nature.
Teaching makes me feel sweet, seeing someone obtaining new skills and knowledge.
Offering care to others is very passionate and so Paramount in my life.
