@kelvinmiles
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Kelvin Zakka
28
Male
member since Jun 19 2023
Nigerian
My skills
I am a highly resourceful professional, with experience in administration, customer service, and ICT roles. Through my career roles, I have developed strong communication and interpersonal skills, as well as high standards of work ethic and social awareness.
Languages Spoken
English (Mother Tongue)Full CV / Resume
Customer Representative March 2021 – January 2022
Mab Allianz Micro Finance Bank Ltd.
- Received, evaluated, and resolved customers’ complaints.
- Deployed strong interpersonal skills in assuaging irate customers.
- Managed and updated customers’ database.
- Prepared reports and carried out data analysis.
- Created an easy-to-use online recruitment platform for the company.
- Onboarded and trained new staff of the company.
- Carried out staff performance evaluation.
- Established and maintained positive relationships with internal and external stakeholders/partners of the company.
- Carried out other IT-related functions by querying and rectifying technical issues.
Administrative Officer November 2019 – February 2021
Oliveth College of Health & Technology
- Routinely prepared reports and carried out data analysis.
- Collected student data and provide them with necessary updates.
- Scheduled meetings (in-person and virtually).
- Played IT roles such as monitoring system and software installations, and server support.
- Created easy-to-use online recruitment and payroll platforms.
Customer Representative 2019
PBH Shopping Mall
- Received, evaluated and resolved customers’ complaints.
- Prepared reports and carried out data analysis.
- Established and maintained positive relationships with internal and external stakeholders/partners of the company.
- Carried out other IT-related functions by querying and rectifying technical issues.
volunteer experience
ICT/Media Director October 2018 – January 2022
Above Only International Christian Centre
- Supervised all ICT & Media functions.
- Provided live streaming ( & YouTube) for all programmes.
- Carried out routine system updates and servicing.
- Queried and resolved technical issues.
- Organised and facilitated ICT and Media training for new workers.
ICT Trainee Officer April 2021 – November 2021
Nigerian Girls Education
- Trained over two hundred (200) Nigerian girls on ICT over the period of three (3) months.
- Created an online platform for collecting and screening Trainees’ data.
- Performed other related functions as assigned.
Team Leader February 2022 – May 2022
Stay Alive Human Support
- Trained the staff of the company on ICT.
- Prepared reports and carried out data analysis.
- Created an online payroll & data collection platform.
- Monitored and evaluated the performance of my team members.
- Performed other related functions as assigned.
About Me
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