Kelvin

Full CV / Resume

Kelvin Luk

: 85 Leitch Avenue, Toronto (North York), Ontario, Canada M3J 0E2
: +1 647 969-9459
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Linked In:
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OBJECTIVE: To volunteer in Poland as an English-speaking mentor

PROFILE SUMMARY:
• Bachelor of Arts Student in English major (recently finished)
• College diploma of Social Service Worker and 1 year of placement experience in a multicultural setting
• 6 months of volunteer experience as a er in Central Europe and volunteered at different organizations, NGOs and a language camp as a native English speaker
• Experienced in working with children and teenagers
• Established the concept of “learning for fun”
• Part-time Customer service lead at Toronto’s largest public transit commission (TTC)
• Demonstrated proficient leadership skills at work and in various volunteer positions
• Displayed exceptional interpersonal and communication skills at work and language camp
• Performed proficient public speaking skills and product presentation as a Membership Service Representative
• Proficient in MS Office, PowerPoint, E-mail and Internet 
• Great passion for serving disadvantaged individuals and families
• Perform efficiently in a team and independently
• Strong work ethics; spontaneous, committed, reliable and dependable
• Perform efficiently in a team and independently


RELEVANT SKILLS AND ACHIEVEMENTS:
• Volunteered at language camps and various organizations, NGOs as a native English speaker in Poland
• Demonstrated exceptional leadership skills and creativity by leading English conversations and encouraging young Polish participants to overcome their lack of confidence in speaking English
• Assisted local teachers in scheduling and curriculum planning for lessons
• Taught English as a foreign language to Polish students and assisted local teachers with their alternative education and creative projects
• Inspired and motivated young students with mentorship and leadership at various group activities/games
• Performed excellent cross-cultural communications by interviewing clients and assessing client’s needs at FCJ Refugee Centre as a placement student in Canada
• 3 years of experience working at TTC in a customer service role and 2 years of experience in coordinating with CSR team, TTC Supervisors and Managers as a team lead
• Practiced Public Speaking at Toastmasters International, Toronto, ON (2016 Feb-Sep)


LEADERSHIP SKILLS
• Led group and one-to-one/ two-to-one English conversations at language camps
• Encouraged and motivated Polish participants to overcome their fear of speaking English
• Built trust and friendships with Polish participants and inspired them by using positive language and story-ling at the language camp
• Assist Manager to train new team members to use new equipment, computer and to familiarize their tasks in various Customer Service Settings
• Supervise team members in various positions, rotating and scheduling breaks
• Communicate effectively with contractors, supervisors and crew members
• Define clear goals by guiding team members and to complete their tasks in busy work environment
• Actively listen to customers and responded with effective solutions
• Demonstrated empathy, patience, attentiveness, effective problem solving, and ability to think out of the box when interacting with customers and students in various customer service and volunteer positions.


EMPLOYMENT HISTORY:
• Customer Service Associate, Manpower Toronto, ON, CA 2021 Dec-Present
• Customer Service Ambassador (Team Lead, TTC Projects),
The Bagg Group (Talent World) Toronto, ON, CA 2016 Feb-2021 Dec
• Membership Service Representative, Planet Fitness Etobicoke, ON, CA 2016 Jan-2016 Oct
• Customer Relationship Agent, Mira Solutions Toronto, ON, CA 2015 Aug-2016 Nov

VOLUNTEER EXPERIENCE:
• Native English Speaker/Volunteer Angloville Warsaw, PL 2019 Jul
• Volunteer English Tutor, School by the Sea Kolozberg, PL 2019 May
• Native English Speaker/Volnteer, LingoFun Kielce, PL 2018 Jul
• Volunteer, Fundacja Alter Edu Kielce, PL 2018 Jul
• Native English Speaker/Volunteer,
Autorska Szkola Zywiolrodzice Oborniki Śląskie, PL 2018 May-Jun
• Supply Drawing Teacher, Agape Learning Centre Markham, ON, CA 2014-2015


EDUCATION:
• Bachelor of Arts in English, York University Toronto, ON, CA 2018 Sep-2022 Feb
• Social Service Worker Diploma, Centennial College Scarborough, ON, CA 2017– 2018
• Art Fundamentals, Seneca College (Ontario College Certificate) Toronto, ON, CA 2015

Reference available upon request