Kiersten

Full CV / Resume

Kiersten V. Dickens

0173 708 8432
Attilastrasse 87k 12247, Berlin


Summary of Qualifications
6 years of experience in various Customer Service work environments
2 years of experience as a Medical Assistant in the United States Air Force
3 years of experience in Medical Administration and Administrative positions
2 years of experience in Food Services
Outstanding Customer Service and Communication Skills
Dynamic Training and Leadership Skills
Fast learner, adapts quickly, works well independently and as part of a team
Intermediate knowledge of Microsoft Office
Advanced knowledge of internet usage, including research
Typing skills of 85 words per minute
Fluent in English, Conversational in German

Agentur Konopka Berlin November 2013 – May 2014
Administrative Assistant Berlin, Germany
Assisted with scheduling appointments, filling out paperwork correctly.
Maintained individual records for all health, life, auto, renter's, and homeowners insurance.
Researched competitive insurance policy rates.
ed clients over the to schedule appointments, remind clients of any payments due, general checking in with clients.
Use of fax and copy machines, transference of sensitive information.
Sent out letters and reminders to clients about any specials that were occurring, as well as any pertinent information to company changes that may have occurred.

Presbyterian Healthcare Services May 2013 – November 2013
Customer Service Representative Albuquerque, NM
Provided excellent customer service to customers calling with inquiries about their health insurance policies.
Ensured all questions and concerns were ed to meet and exceed customer needs and expectations.
Obtained and routed protected health information via fax and to correct departments, following HIPAA laws and guidelines.
Communicated with members while documenting the encounter using several computer programs simultaneously.

United States Air Force May 2011 – May 2013
Aeromedical Services Technician San Anotonio, TX – Albuquerque, NM
Took medical history, currenty symptoms, and vital signs of patients during check in.
Ensured patients understood physician's directions at check out.
Frequent use of computers, including but not limited to Microsoft Office applications, the internet, CHCS, AHLTA.
Scheduled appointments with patients over the , including obtaining additional medical information.
Worked with physician's orders to perform minor medical procedures including intravenous fluid therapy, blood draws, lidocaine injections, immunization injections, nebulizing treatments, culture sample extractions, suturing and suture removal.
Managed patient information including faxing, copying, and organizing records in accordance with HIPAA laws and other policies and regulations.
Sterilized and restocked exam and procedure rooms, including the handling of hazardous materials.
Performed various medical procedures for patients during emergencies.

E-Follet Text Book Store December 2009 – February 2010
Sales Associate Oceanside, CA
Handled cash register transactions using point of sale system.
Provided customer service to students in store and over the , as well as large groups.
Performed inventory resetting at closing.
Maintained environment cleanliness.

AMF Moonlite Lanes January 2009 – June 2009
Server Santa Clara, CA
Handled cash register transactions using point of sale system.
Ensured quality customer service to large groups on bowling lanes.
Took food and drink orders, delivered items to customers, occasional light cooking as directed.
Up-selling of food and drink orders.
Reorganized bowling balls during closing.
Maintained environment cleanliness.

Gianni's Pizza October 2007 – December 2008 / June 2009 – December 2009
Server, Cook, Trainer
Handled cash register transactions using point of sale system.
Took food and beverage orders in person and via e
Prepared food orders including sandwiches, salads, pizza, pastas, wings, calzones; served orders to customers.
Practiced time management to balance to balance order taking, food preparation, serving, preparing delivery orders, and maintaining a clean environment.
Trained new cooks and servers of food handling policies and procedures, work expectations.
Ensured environment was clean at end of shift including food safety procedures.

Rave May 2006 – August 2006
Sales Associate Carlsbad, CA
Handled cash register transactions using point of sale system.
Maintained environment cleanliness.
Provided customer service to customers, including fitting room responsibilities.

Education
Dean's List at Aerospace Medical Technical Training School at Fort Sam-Houston, TX
Full time student at MiraCosta College from August 2009 – August 2011
Major in Biological Sciences with a GPA
High School Diploma from Escondido Charter High School