Katy

Full CV / Resume

Office Support Specialist

⦁ Handling incoming and outgoing s, calls, and s.

⦁ Entering data into spreadsheets or databases, ensuring accuracy.

⦁ Assisting customers or clients with queries, providing relevant information.

⦁ General reception duties including answering calls and managing enquiries inbox.

⦁ Acting as the first point of for clients, visitors, and vendors.

⦁ Managing customer s and updating records.

Executive Resolution Specialist

⦁ Resolving complex issues that require an in-depth understanding of the Organisation's operations, policies, and strategic goals.

⦁ Demonstrating the ability to dissect complex problems and identify root causes.

⦁ Working within a team to ensure all complaints are resolved within a timely manner.

⦁ Displaying excellent verbal and written communication skills.

⦁ Proficient in managing multiple tasks and projects efficiently.

Customer Service Representative

⦁ Responding to incoming customers, transport providers, and internal stakeholders' requests and queries via various mediums (calls, , chats) in a timely manner.

⦁ Troubleshoot and problem solve independently using the relevant systems and applications.

⦁ Playing an active role in root cause identification and improvement plan for triage s.

Executive Complaint Officer 

⦁ Responsible for dealing with Financial Service related complaint cases via e and in writing.

⦁ Conduct end to end complaint investigations, ing each point raised to decide the appropriate outcome based on the merits of each case.

⦁ Prepare comprehensive complaint responses, communicating outcomes clearly and concisely to customers.

⦁ Handling complaint calls when they are presented to the team with a professional manner and offering support to all customers.

Implementation Executive

⦁ Managing the implementation process of an employer benefits platform.

⦁ Liaising with the sales team to support the relationships with clients and maintain effective everyday communication, through various channels including , Team meetings and .

⦁ Creating regular Management Information reports for clients to the agreed format, utilising the required tools.

⦁ Creating prospect Pitch Packs and Proposals, ensuring consistency in delivery, whilst actively looking for efficiencies and enhancements.

Executive Quotes Administrator

⦁ Responsible for managing all applications and documents submitted by our clients.

⦁ The ability to have a high level of accuracy and attention to detail to ensure inaccuracies are corrected.

⦁ Building a repour with our clients and providing the best possible service.

⦁ Interpret and adhere to guidelines whilst applying logic and reasoning.

⦁ Having a strong organisational and planning skills that demonstrate an ability to meet strict guidelines.

Stage 3 Executive Complaint Officer             

⦁ Investigating and resolving all Stage 3, Citizens Advice, Ombudsman and Executive complaints.

⦁ Liaising and working alongside Operational Managers across the business in order to provide a successful and timely resolution to all complaints.

⦁ Responsible for making decisions to ensure the best possible outcome is offered to all customers and clients.

⦁ Liaising and working alongside specialised departments.

⦁ Being responsible for offering and authorising large compensation figures on behalf of colleagues.

⦁ Recording statistical data on Microsoft Excel, Word and Outlook.