Planet roamers

Full CV / Resume

Curriculum Vitae
Katie Stone
8 Brookway, Grasscroft, Saddleworth, OL4 4EU
✉ :
☎ : 07891 228 043

DOB: 08/04/1992Nationality:British
D License: Full (Clean)(Car Owner)Status: Single
Personal Profile
I am a highly motivated, versatile and driven individual, possessing excellent communication skills with experience of working with colleagues and the general public. I also possess strong organisation skills needed to drive high performance at an individual and team level. I have excellent administrative skills as I have an organised and methodical approach to my work. When I am set a task I am determined to fulfil it to the best of my ability working with a strong work ethic. I demonstrate initiative and discretion both independently and within a team. I am dedicated to my work as I am conscientious in my role and always willing to take on more if required. I can demonstrate advanced problem solving skills and thrive under pressure. My drive and ambition ensure I am a valuable addition to any company.
Key skills / Abilities
• Effective and persuasive communicator demonstrating excellent oral, written and presentation skills
• Skilled problem solver
• Ability to deliver projects to a high quality and timely fashion
• Ability to prioritise efficiently and effectively
• Driven, determined and Loyal
Education
2003 – 2008 6 GCSE Grades – achieving Maths, English and Science
Castlebrook High School
2009-2012 NVQ Customer Service L2
NVQ Business Admin L2
NVQ Business Admin L3
Employment History
Internal Manager, Clarity Healthcare, Stockport, January 2014-December 2015
I am responsible for looking after internal diary systems and managing external client booking requests, this includes constant communication with internal and external staff. Dealing with such requests involves following a strict KPI procedure and updating our sales director daily. I look after the day to day running of booked clinics including both health surveillance and sickness absence clinics, dealing with nurses and technicians who are field based. Due to the nature of the company I have a professional and confident approach to ensure the client receives an above standard service. I have built rapport with my clients and colleagues and trust they have confidence in me to deal with there requests should some cases sensitive and difficult. I work daily on a diary system and customer database showing advanced it skills.

Quality Assurance Administrator and Coordinator, TfT Training, Bury
Sep 2010-Oct 2013
• I was responsible for the day to day administration of the IQA database including the accuracy of all data. I was the initial point of for all staff on all aspects of this system for the organisation.
• From the IQA database myself and the Quality Assurance Manager we developed numerous complex data analysis systems to process information and generate meaningful data whilst retaining, updating and maintaining current information stored in the systems to enable the organisation to meet the overall corporate and operational objectives.
• Using the database I provided and collated weekly and monthly utilisation reports, through these reports it ensured that each learner had been allocated to an IQA and that a weekly IQA had been completed by each person. Any adverse movement, such as falling behind with targets I would escalate to the executives.
• Excellent organisational and communication skills are vital within the role for it to be successful. I was at the hub of all the activity which I ensured the smooth and effective coordination for the assessors.
• I successfully built up and maintained excellent working relationship with all assessors, managers and the administration team. It is pivotal to be able to communicate effectively for the role to run smoothly.
• I had an excellent working relationship with my line manager I assisted and supported her with a lot of adhoc duties, such as assisting with general office duties including meeting and greeting clients / customers, answering internal and external calls and organising and coordinating meeting venues.
Hughes Walker Solicitors – Working towards NVQ – 2010
• Communicate with clients - chasing paperwork/information
• Update diary systems
• Scan and copy documents
• Answer inbound calls and deal with queries
• Pass calls to correct departments
• Took minutes in meeting between solicitor & client
• Responsible for sending out invoices
Personal Assistant (PA) Red Hairdressers, Whitefield - 2005
• Reception work; meeting / greeting clients
• Booking appointments, using the / system
• Handling urgent matters if appropriate
• Calculating payments
• General office administration duties in the back office, such as ordering supplies
Additional Information

Functional Skills; Maths Level 2, English Level 2 and ICT 2 Level 2.

Interests: Outside administration I have keen interests in Makeup and Beauty. In my spare time I have achieved VTCT Level 3 Fashion & Photography make up. I attended a one day course with AIRBASE on airbrushing including application and health and safety. Beauty is a hobby of mine that I enjoy filling my weekends with, I love interacting with people and making a difference. Other interests lie with socialising, exercising and reading.
IT Skills: Advanced Microsoft Office Skills, including Word, Excel, PowerPoint, Access, Outlook,

Referees
Barbara Wilson
Clinical director at clarity healthcare