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@karina025
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Karina Ramirez
27
Female
member since Jan 12 2024
Dominican
My skills
I have experience in customer service and more than 5 years of experience in the corporate area. Also in the sales area, I have worked for two travel agencies in sales.
- Communication skills
- Empathy
- Active listening
- Proactive
- Ability to motivate and captivate others.
I am looking to expand my knowledge and have new experiences.
Languages Spoken
Spanish (Mother Tongue) English (Advanced)Full CV / Resume
- Karina Ramírez
Personal information
Karina Ramírez
Cell 829-779-8017
Residencial prados de la montaña
building A3 apartment 202. Los Santiago.
Experience
Company: Support service group.
Job: Customer service Agent
City: Santiago dominican republic.
Starting year 2022
Retirement year 2023
Duties:
Maintained a positive, empathetic, and professional attitude toward customers at all times.
Responded promptly to customer inquiries.
Communicated with customers through various channels.
Acknowledged and resolving customer complaints.
Ensured customer satisfaction and provided professional customer support.
Company: Center Dominicana
Job: customer care
City: Santiago dominican republic.
Starting year 2021
Retirement year 2022
Duties:
handled customer appointments.
provided locations, and provided information about the plantations of the labs.
Gave information to the customer about the services provided in the lab. complaints, provided suitable solutions for customers, and carried out.
Followed-up with customers to confirm satisfaction and solve any remaining problems with the client's experience.
Company Arca travel
Job: Travel Agent.
City: Santiago dominican republic.
Starting year: 2018
Retirement year Year 2020
Duties:
Cooperated with clients to determine their needs and advised them on appropriate destinations, modes of transportation, traveled dates, costs, and accommodations
Provided relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
Education
Secondary education (Colegio Francisco Henríquez y Carbajal).
Professional technical education( Infotep).
Courses / Technician in pharmacy and medical visit / Office package management.
UNEV:
Starting 01/14/2019
Finished 25/11/2019
Certificate obtained English immersion for competitiveness.
About Me
Interests and hobbies: I like to watch movies, listen to music, and enjoy outdoor activities like hiking, playing volleyball, and riding a bike. I'm a coffee lover, and I also love nature.
