Jorge Vila

Full CV / Resume

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Jorge Vila
CEO & Founder at Advance Consulting

Summary
Firstly, I just want to say I'm a passionate individual.
I'm passionate about what I do. I enjoy being around others. It all comes down to believing "happiness at work"
really exists.
I thrive on challenges.
I drive myself with humility and integrity. I also have very high expectations of life (including others' and my
own work).
Currently CEO and Founder of
Responsible for delivering strategic and tactical solutions, results and achievements.
Solid cross functional experience in:
ISO Implementation
Six Sigma
Project Management
Change Management
Large s
Training
Specialties: Process Improvement, Human Resources, Six Sigma, Change Management
Experience
CEO & Founder at Advance Consulting
January 2013 - Present (3 years 6 months)
Somos especialistas en Capital Humano. Aportamos una visión integral, interdisciplinaria, transparente.
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Queremos que a tu empresa le vaya bien y que despliegue todo su potencial.
Respaldamos tus ideas, acompañamos tus desafíos y más importante aún: nos comprometemos con tu gente.
HR Manager - Compensations and Organizational Development at BlueConnect Center - Kitec

August 2011 - June 2016 (4 years 11 months)
Responsible for the HR strategy at a +600 employees business unit.
Manage Personnel Administration, Compensation and Benefits, Training and Development and Recruiting.
Ensure the Center and Retail units are effectively executing the required recruiting practices related
to the human capital vision and strategy.
Work with the HR team and Management teams to identify areas of improvement and develop action plans
for corrections.
Develop, recommend and implement personnel policies and procedures.
Acts as strategic business partner with all other site departments and management. Develop action plans to
work on retention analysis, recruitment planning and benefits implementations.
Trains, develop, counsel Managers in the understanding and consistent application of company policies,
procedures and employment law.
Senior Operations Manager at etech Argentina
September 2009 - August 2011 (2 years)
Responsible for day to day Operations and increase Revenue Margin.
Enable all other departments and areas to achieve their set goals.
Train and Develop other functional Managers.
Act as a liason between External Clients, Corporate Offices and Executive Management.
Act as a consultant for newly deployed operations in Egypt, Ghana, Canada, the USA, Mexico, Costa Rica
and the Phillippines.
Service Delivery Manager at eTech
September 2008 - May 2011 (2 years 9 months)
SDM for T-Mobile
In charge of Technical and Customer Care s. Six hundred employees.
Performance Evaluation
Training
Recruiting
Daily Operations
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Volunteer Experience
Volunteer at Banco de Alimentos de la Ciudad de Rosario - BAR
October 2011 - Present
Member at Asociación Civil Moverse
August 2011 - Present
Volunteer at Comedor Pancitas Vacias
July 2011 - Present
Courses
PMP, Project Management
PMI
MS Office Project 2010
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Service Delivery Manager
eTech
Six Sigma Green Belt Certified
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Independent Coursework
Adobe Illustrator CS5
Adobe Photoshop CS5
Projects
HR Re-engeneering
August 2011 to Present
Members:Jorge Vila
Rethinking and creating new processes. Aligning to ISO norms. Creating a diverse and unique organizational
culture to include revenue leverage through coaching, training and ISO Processes.
Organizational Development
May 2008 to May 2011
Members:Jorge Vila
Leading change and managing change through different positions within the company. Travelled extensively
around to world to develop leaders and share values.
CSR Development
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June 2011 to Present
Members:Jorge Vila
Corporate Social Responsibility Plan
Diagnostics, evaluation and implementation phases. GRI, AA1000 and COP reporting.
ISO Implementation
January 2011 to Present
Members:Jorge Vila
ISO Implementation for a cross functional team and areas within the company.
Moodle Instructional Design
September 2013 to Present
Members:Jorge Vila
Teamed up with the IT Department to create a solution on E-learning for a +1000 employees company
Skills & Expertise
Graphic Design
Six Sigma
Training & Development
Process Improvement
HR Strategy
Human Capital Management
Employment Law
Benefits
Employee Relations
Coaching
Performance Management
Organizational Development
Team Leadership
Change Management
Leadership Development
Team Building
Talent Management
Team Management
Strategic Planning
Customer Service
Employee Engagement
People Management
Teamwork
Problem Solving
Compensation
Mentoring
Operations Management
Talent Acquisition
Outsourcing
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Organizational Change
Hiring
Talent Development
Management
HR Consulting
Management Consulting
Customer Satisfaction
Results Oriented
Continuous Improvement
Analysis
ISO standards
Corporate Social Responsibility
Social Media
Performance Appraisal
Cross-functional Team Leadership
Cross-functional Coordination
Organizational Design
Culture Change
Recruiting
Personnel Management
Human Resources
Languages
English (Native or bilingual proficiency)
Spanish (Native or bilingual proficiency)
Education
Mercer College
Post Graduate Education, Compensations and Benefits, 2014 - 2014
Grade: Post Graduate
UCEL - Universidad Centro Estudios Latinoamericano
Bachelor's Degree, University Teaching and Education, 2014 - 2014
Grade: University Professor
ITCR - Instituto Transformacional y Coaching Rosario
Certified Coach, Coaching, 2013 - 2014
Universidad Empresarial 'Siglo 21'
Major, Human Resources, 2011 - 2014
PMI
PMP, Project Management, 2010 - 2010
Cornell University
Certificate on Change Management, Management, 2009 - 2010
Instituto Enseñanza Superior en RR HH
Trade/ Tertiary, Human Resources/ Business, 2007 - 2010
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Activities and Societies: Debate Team, HR Consultant, Six Sigma, Process Improvement, Professional
Training
Interests
Training | Organizational Culture | Change Management | Coaching | Team Management | Performance
Management | Graphic Design
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Jorge Vila
CEO & Founder at Advance Consulting

12 people have recommended Jorge
"Jorge es un excelente profesional en el Area de RRHH y Operaciones en el Center de Kitec SA.
Posee gran capacidad de respuesta y flexibilidad ante desafios. Con activa participación en el proceso de
mejora contínua y desarrollo del Sistema de Gestión de Calidad en Kitec SA, certificado bajo normas ISO
9000."
— Rodrigo Russo, worked with Jorge at BlueConnect Center - Kitec
"Jorge is highly professional, skillful and organized at all times. I've always look up to him because I admire
the way he's prepared to resolve most of the situations he can get in his work environment, the way he
delivers training and last, but not least, his outstanding interpersonal skills: he provided a personalized answer
to every single question we had at that time. He's a great leader who will achieve every goal he has. We've
learned a lot from him and it was a pleasure working with him."
— Alejandro De Luca, worked indirectly for Jorge at etech Argentina
"Jorge, es un verdadero profesional con grandes aptitudes para su edad, siempre me llamó la atención su
logros profesionales conseguidos en tan poco tiempo. Jorge siempre era tomado como un ejemplo a seguir
para motivar al gran número de empleados que trabajábamos en etech."
— Emiliano Aimetti, reported to Jorge at etech Argentina
"Jorge is a very reliable, skilled, proactive, detail-oriented manager. We worked together on two launches of
business process outsourcing/ center operations for Fortune 500 companies and he was a great asset
and a great team member. Sincerely, Patricia Vazquez"
— Patricia Vazquez, worked directly with Jorge at etech Argentina
"Jorge es un excelente profesional, apasionado en lo suyo, creativo , motivador y gran persona"
— Fede Fernandez Olivero, reported to Jorge at etech Argentina
"I had the opportunity to work with a great team of people in Argentina. Jorge was one of them and I will
always remember his ability to get stuff done, how he was close to people, getting their commitment but
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remaining personal to them. Jorge has an impressive combination of analytics, execution and delivery like
very few people do. I would be glad to be part of Jorge's team at any point with no concerns at all."
— Oscar Hernandez, managed Jorge indirectly at etech Argentina
"Jorge is passionate about his role and it shows - beyond his passion is an incredible talent, understanding
of the business, creative approach and the admiration and respect of those around him. From an Operations
perspective, Jorge has taken the time to immerse himself in the various facets of the business that
contribute to the overall success of his program and drive strategies to ensure consistency. My highest
recommendation."
— Shane Baetz, worked directly with Jorge at etech Argentina
"Jorge is a great collogue and a fantastic leader. I had an opportunity to work on two project teams with
Jorge, where at the conclusion of the projects, we presented to several members of our executive team. Both
projects required lots of investigative research, creativity, collaboration, and the tightest timelines imaginable.
George was always willing to go the extra mile in his research and presentation materials, put in the extra
hours, and take leadership roles whenever opportunity presented itself. Professionally, Jorge is a fantastic
leader that shows great poise and diplomacy when giving difficult feedback. On a personal note, I always
found Jorge to be honest, outgoing, and humble in nature. I find Jorge to be highly recommendable for any
endeavor that seeks a cohesive leader with great integrity."
— Mark Tryon, worked with Jorge at etech Argentina
"Jorge is a hard working, focused in clear objectives and strategic analist person, not only for the micro but
has a macroscopic clear view of every situation, helping to keep everything under control. It was a pleasure to
work with him when I had that opportunity. He's a great teamate and better person!"
— Patricia Margarita Coscarelli, worked directly with Jorge at etech Argentina
"Jorge is one of the most professional persons I had the pleasure to work with at etech, where strong
dedication, always striving for success and staying focus on being "The employer of choice" is all about. His
readiness to support the team at all times, backing you up in both good and bad times became his trade mark.
From the time we worked together I could never found a time where he lost sight of business and at the same
time supporting and managing his team into constant success. Jorge is a highly recommended professional."
— Gonzalo Mendez Filleul, worked with Jorge at etech Argentina
"I have known Jorge for many years and have witnessed his personal growth closely and can definiy
say that Jorge is a great professional with an enourmous potential for leading projects, teams and different
challenges in the BPO industry. He has been successful in many different roles and has demonstrated his
capability to achieve complex results in a very agressive environment."
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— Paula Vogliazzo, GPHR, managed Jorge indirectly at etech Argentina
"George is tough but empathic. He's all about the big picture but keen on the details. He's usually the voice
of reason but doesn't hide his enthusiasm and passion. He's a great manager, wise beyond his years, and
he doesn't shy away from the increasingly complex responsibilities he's been handed. You can count on
him to do the right thing and use the right words to reach people. Not many people have his skills, and his
inligence and character speak volumes of his potential. Every time you share a meeting with him, you'll
walk away having learnt something, and it's a pleasure to work shoulder to shoulder with him to reach our
goals."
— Alejandro Gamen, worked indirectly for Jorge at etech Argentina