John Amonoo-Ampiah

Full CV / Resume

Summary

JA

JOHN AMONOO-AMPIAH

| +233206476971 | TAKORADI

Diligent professional with 10years of experience in the automobile fields. Qualified warehouse forklift operator with several years moving goods between loading docks and storage areas. Expert at receiving shipments, preparing goods for shipping and organizing warehouses. Dedicated to quickly and carefully handling loads to complete tasks safely and on time. Clean safety record and excellent attendance. Experienced professional with a strong background in technology-related roles. Proficient in System administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Talented Parts Professional bringing many years of sales and service experience. Friendly and personable team player with good problem-resolution, organizational, and planning abilities. Experienced automotive professional with in-depth understanding of wide range of vehicle types, makes and models. Adept at operating alone or as part of team to assist customers, coordinate inventory and update computer systems. Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.

Skills

Stock control

Warehouse Management Logistics Planning Demand forecasting Supply Chain Coordination Stock management Inventory Restocking Invoice Processing

Goal Setting

Product Promotion Warehouse Operations Returns processing

SAP understanding Customer Relations

Experience

Rana Motors & Engineering Works(KIA) | Takoradi-Ghana

Spare Parts Coordinator/ MRS Clerk 06/2021 - Current

Coordinating paperwork Performance Improvement Operations Management Vendor Relations Purchasing oversight Sales Promotion

Inventory Auditing Inventory Management Promotional planning Staff Training Reviewing deliveries Forklift Operation Customer Service Ordering parts

Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Resolved customer complaints in a timely manner while upholding company standards.

Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.

Coordinated with other departments to ensure projects were completed on time and within budget.

Facilitated communication between different departments in order to resolve

 

Rana Motors & Engineering Works(KIA) | Takoradi Warehouse & Forklift Operator 02/2019 - 05/2021

issues quickly.

Organized warehouse shelves to facilitate easy access to stored items when needed.

Assessed the stock levels of spare parts and determined requirements for ordering.

Monitored stock levels and replenished inventory as needed.

Maintained accurate records of all incoming and outgoing spare parts transactions.

Prepared purchase orders for requested spare parts based on customer needs.

Developed spreadsheets tracking inventory levels, costs, and usage rates of various spare parts.

Loaded and unloaded pallets of product onto trucks using a forklift. Maintained accurate inventory records and prepared reports for management. Ensured all safety protocols were followed while operating the forklift. Followed standard operating procedures to safely stack and store materials in the warehouse.

Performed daily pre-shift inspections on forklifts and other equipment. Organized items according to size, type, style, color, or product code. Assisted with shipping and receiving activities as needed.

Conducted regular cycle counts to ensure accuracy of inventory levels. Processed orders by picking products from shelves within the warehouse. Received incoming shipments and checked contents against purchase orders.

Completed paperwork related to deliveries including bills of lading, packing slips.

Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.

Reported any issues or discrepancies regarding product quantity or quality to supervisors immediay.

Provided excellent customer service to clients in person and over the . Greeted customers and provided assistance with product selection.

Provided support to colleagues in order to ensure smooth running of operations.

Provided product information, features, and benefits to customers.

Created weekly reports detailing sales performance metrics such as closing rates and average sale prices.

Collaborated with service department personnel to ensure customer satisfaction.

Maintained up-to-date knowledge of new products and services offered by the dealership.

Performed market research on competitor vehicles and pricing strategies. Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.

Advised customers on extended warranties, insurance policies, and other related services.

Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.

Increased after-market sales by persuasively presenting additional products which enhanced vehicle and ownership experience.

Rana Motors & Engineering Works(KIA)

Voluntary Sale Assistant 11/2017 - 03/2019

 

Rana Motors & Engineering Works(KIA | Takoradi

Customer Service Advisor/Workshop Controller 06/2013 - 08/2017

Educated customers about sales processes, warranty requirements and service standards.

Developed and implemented safety protocols for the workshop.

Established policies and procedures that ensured safe working conditions in the shop.

Ensured compliance with government regulations and standards.

Analyzed data from production logs to identify areas of improvement in efficiency or output quality.

Resolved customer complaints regarding product quality or service rendered by the workshop staff.

Cooperated with other departments in order to achieve organizational objectives.

Reviewed and approved job orders, estimates, and invoices.

Inspected completed work to ensure conformance to specifications. Implemented process improvements that increased productivity while reducing costs.

Provided technical support to workshop personnel.

Assessed employee skillsets and identified training needs accordingly. Supported sales team members to drive growth and development.

Prevented key losses by researching discrepancies and correcting problems.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

ed customers about potential service upgrades, new services and changes.

Education and Training

Blue Crest College | Takoradi -Ghana

Some College (No Degree) in Computer Engineering 09/2014

St Mary's Boys Senior High School | Apowa-Takoradi Ghana High School Diploma

05/2013

Duration: 10/2010 – 05/2013

WAECE

Woode Methodist JSS | Takoradi-Ghana GED

04/2010

Duration: 10/2010 – 05/2013 WAECE

Certifications

fork lift certificate

drivers licenses C

Hardware & Software specialist Certificate

Accomplishments

 

wava training

best worker of the Month awards 10 years Award