John

Full CV / Resume

I am a responsible person with moral and ethic values. I like learning new things and what do not know I catch easily by having accurate instructions. I consider myself capable to make choices with creativity and execute what is necessary to reach a target either being leader or working at level with my team. I have taken part in day to day situations by providing strategies and ideas to better results and have seen great outcomes. I have the skills to perform any kind of work wherein I am well trained; I have got outstanding behavior among my partners because of my leadership, thus getting recognitions in my workplace and outside it.

DIPLOMAED SENA - EAN
STRATEGY, COMPETENCES & COUCHING, MANAGING HUMANS IN ENTERPRISES
120 Hours

FOREIGN LANGUAGE ENGLISH – GRADUATED
INCCA DE COLOMBIA UNIVERSITY
Bogota, Colombia
2014

HIGH SCHOOL Rodrigo Lara Bonilla School
Bogota, Colombia
1993
ELEMENTARY SCHOOL Sofia Hernandez School
Pereira, Risaralda
1987

GIMANSIO LOS PIRINEOS
POSITION English Teacher for High School
FUNCTIONS English Teaching, Grades, Planning and Organizing Activities for my area and the school, Group Direction.
MANAGER Amparo Mendez – 316 4199483
DATE January to August 2015
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ROYAL CARIBBEAN INTERNATIONAL
POSITION WAITER
FUNCTIONS Assist hostess in the main restaurant on the Cruise Line.
MANAGER Mr. Fathy
DATE April to July 2014
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ON–Q GLOBAL SOLUTIONS
POSITION Supervisor y Trainer for IGENCE Canada
FUNCTIONS creation and management, customer care, escalations, personnel management, reports, sales and target estrategies, apply disciplinary actions.
Training, coaching and follow-up to new personnel in order to guarantee a good performance when in production.
OTHER ROLLS Manager in charge to guarantee good operations results, agents performance follow-up, schedules and activities management. Working together with the General Manager and Human Resources in other administrative managing estrategies.
MANAGER Juan David Luna – (+57) 321 220 3885
DATE November 2012 – October 2013
CONVERGYS
POSITION Resolutions Supervisor for AT&T CUSTOMER CARE
FUNCTIONS Customer assistance in regards to their , Billing Issues, Troubleshooting, Adjustments, Excellence in Service and Keep Good AT&T reputation. Answer reps questions and take the escalations, give topic refreshers to agents, coach of transition reps.
TEAM LEADER Jennifer Villa - (+57) 304 404 1506
DATE May 2nd 2011 – October 2012.
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ALLUS GLOBAL BPO CENTER
POSITION Agent for THE MIAMI HERALD Customer Service.
FUNCTIONS Assisting customers in their needs regarding the paper delivery, opening of new s, rate plans, adjustments, information, etc.

Manager Juan Manuel Rodriguez - (+57) 310 790 5741

DATE February 28th - April 26th, 2011

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LIPOARMONIA CI LTD.
POSITION Sales and Export Assistant
FUNCTIONS emarketing abroad, Translation of Corporative site and Business Documents for Export and Money Exchange, Client Service, Represent Compnay at National-International Business Meetings, and other necessary activities for good service to executives, employees, buyers and suppliers.
ACHIEVEMENTS Incentives for sales, part in decisionmaking for the company´s improvement, bettering our work environment and recognition for good results. I was not only considered an employee, but part of the family, as well.
MANAGER Franklin Zárate (+571) 289 3556 – (+57) 300 324 0135
DATE May 2006 – September 2010

KOE CORPORATION
POSITION Monitor - Coordinator

FUNCTIONS English Teaching, Skills Workshops, Users Service, Logistics at Certificate Handing-outs and Graduating Ceremonies, participation in publicity and English program sales.

RECOGNITIONS Employee of the Month for several times, Best Monitor internationally and granted to attend Corporate Events thank my efforts and accomplishment of goals.

Manager Sandra Moreno - (+571) 606 5441

DATE April 2005 - November 2007

LUIS SIERRA Businessman (+57) 310 816 6843

FRANKLIN ZARATE Manager, Lipoarmonia CI Ltd. (+57) 300 324 0135

ALEXANDER BARRETO President JAC, Villa Candelaria (+57) 311 234 5863

ALBA ALVARADO Quality Manager, PLACECOL (+57) 315 219 5530