Joanola

Full CV / Resume

JOAN CHANG

29 Cartier Crescent, Richmond Hill, ON, L4C 2M9 Canada

647-401-5630



Objective

To obtain a full-time working travel position where my management, customer service and communications experience can be utilized.

 

Highlights of Qualifications

•       Developed excellent communication and leadership skills by working effective team and individual settings, both in professional and educational environments

•       6 years of customer service experience

•       1year of call centre experience

•       Advanced knowledge and proficiency in Microsoft Excel, Word, and Outlook

Education

Bachelor of Commerce– Business Management

Seneca College of Applied Arts and Technology, Toronto, ON               August 2014

Work Experience

Originations Represetative

MoneyKey, Toronto, ON

November 2015– January 2017

·       Provides friendly, professional customer and responsive customer service to inbound and outbound clients.

·       Review, verify and update customer’s loan application and with the client over the to determine their eligibility.

·       Verify client bank information and deposits by performing bank verifications over the .

·       Provide clear explanation and answer client inquiries about the products, services and the process.

·       Make outbound calls to clients to increase rates and provide status updates.

·       Generate new leads through inbound calls from interested applicants and create new loan application and set ups over the .

·       Ability to meet and exceed daily quota and targets. Train and mentor new trainees.

Administrative Assistant

Wireless Communications Plus, Richmond Hill, ON

March 2015 – November 2015 (Full Time)

·       Take orders from walk-in customers in the office and seel device protection plans

·       Manage and keep track of inventory for Rogers wireless cellular device.

·       Process all corporate application ,invoices and prepare payments for Magna employees.

·       Handle incoming calls and correspondence.

·       Ship and receive packages.

Service Representative

CST Consultant Inc, Toronto, ON

May 2014 – August 2014 (Co-op)

September 2014 – February 2015 (Full-Time 6 months Contract)

·       Review, understand, and respond to customer general inquiries by updating , banking information, or any other relevant information.

·       Process information regarding any withdrawal of funds request.

 

·       Perform other duties and special projects as required.

·       Process grants applications and verifications.

 

·       Evaluate post-secondary institution by reviewing, analyzing and processing incoming scholarship applications for self-determined and group plans.

 

Assistant Server

Thai Basil, Richmond Hill, ON (Part Time)                                         March 2014 –December 2014

·       Take delivery and take-out orders.

·       Clearing, clean, setting and resetting tables.

·       Make, refill drinks and beverages promptly.

·       Maintain stock supplies and inventory such as tea, coffee, glassware, napkins, cutlery, and dishes.

·       Assisted servers in serving food and beverages appropriay.

Leadership                                                                                                   May 2012 - August 2012

Marshall Acquisition, Toronto, ON (Full Time)

•       Build and worked as a part of sales team to sell, train and recruit new distributors

•       Met weekly goals and quota of minimum $700 a week.

•       Taught and trained new distributors the system implemented by the company

•       Represented clients in attracting and retaining a high volume of customers, to drive profits in lowering markering cost.

•       Organized workshops weekly to help the team on what works on the field.

 

Vice President Markham Recreation Council                                        September 2011-April 2012

Seneca College of Applied Arts and Technology, Markham, ON  (Part Time)

•       Acted as a chairperson in the event the current chairperson was absent and attended all campus recreation meeting and events.

•       Offered good public relations to the students while in the office and during events.

•       Assisted iand coordinated in marketing campus events, and orientation sessions.

•       Decisions for the distribution of inventory, acted as an ambassador with the student federation and hosted meetings with other councils.

Swing Manager                                                                              February 2011 – December 2011

Mcdonalds Restaurant ,Richmond Hill, ON (Part Time)

·       Assigned duties, managed staff, evaluated and balanced daily transactions, resulting in operational accuracy.

•       Implemented food safety procedure as well as regulatory compliance ensuring formal foods standards were consistently demonstrated.

•       Input daily payroll through computer: MSO 2007 & 2010; Windows XP and 7.

•       Performed cash deposits and prepared reports regarding daily sales volume.

•       Solved customer and staff problems.